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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run mine on the first level of my home 3 times a week. After it “learned” the lay out of the house it was able to complete a job on a single charge. Does a good job on hardwood, tile and carpet. No as good as a full size vacuum but still nice to use during the week to keep up with pet hair. App is very easy to use and helpful with any issues the robot may have.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Life Saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought that a Roomba could really change the way I cleaned, but boy, has it saved me time! It's so convenient to just push a button on the app and get it started. It will run until it runs out of power, and recharge and pick right back up where it left off. Because it is a vacuum and not a broom, it gets all of the little dust and dirt that normally is still around. I've been very pleased!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    THE ABSOLUTE BEST - Roomba 960

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it! It cleans great. Super smart. We have it hooked to Alexa and ask Alexa to tell Roomba to clean and off she goes. Does great following a pattern, stays straight. When it fills up, it will let you kow. When the battery is low, it goes back to base and charges up and when ready, will take off again. Absolutely worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba is the way to go.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our third Roomba and honestly we will never go back to a robot-less home. It is very good at keeping our large home clean and free of dirt. That and with some quick swiffer action and you have a spotless home. It does safe time. Machine does have a lot of issues with its internet based technology, but thats the least important.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    iRobot - Roomba 960

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleaned carpet and vinyl pretty well but couldn't seem to make the transition from vinyl to carpet, and at one point it couldn't find its way back to the base, it just went around in circles going past the base several times without being able to see it. Returned to Best Buy for refund.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. I've had it running 3x a week for a couple of weeks now and it never fails to pick up a ton of dust and other stuff. We've named her Rosie after the robot maid on the Jetsons and she's never disappointed us yet! She does have a tendency to get herself wedged under the guest bed, but I can't fault her as there's a bunch of stuff stored under there that she's really anxious to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Super easy to use and set up. Only wish the trash bin was a little bit bigger

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect for lazy or work days to clean the house.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little guy as I always wanted a Roomba and our super old vacuum has finally reached its limit. This Roomba works great but might have to vacuum a few areas again for some leftover bits. However, it is diligent and makes sure it covers the whole area before it stops. Not a bad battery life either!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dog hair gone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hardwood floors. Works very good on carpet. Surprisingly gets the corners of rooms. The app tells you everything you need to know when it is actually cleaning. Emptying and cleaning is very simple. We have a dog that sheds a ton of hair we use roomba every other day and have noticed a huge difference.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Pet hair removal

    Rated 5 out of 5 stars

    Super nice easy to set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clean For pets easy to set worth the money I pay

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Best Robot Vacuum Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is 1 step better than the last iRobot I had. I only had to replace it because my last one broke the cover to it and I had it replaced using my extended warranty coverage. This one is soooo much better. It maps the area vacuumed and the cleaning pattern is much better than the previous lower model. Definitely worth the few extra dollars.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A must-have robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes my life a lot easier! I got more time to do other things at home while this cleans the house for me! It’s like an AI. Downside however, it doesn’t always find it’s way back to base to recharge. It’ll run out of juice on its way back and will stop running in the middle. Not sure if it’s because the layout of our house is L-shaped with obstacles/ furnitures blocking it’s way.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Cleans pretty well. Good buy. App works well too

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure how much I was going to enjoy this vacuum or how much if a time saver it was going to be......well this this is amazing. We have a dog and it does amazing at keeping up with hair. There is a couple spots in the house that it gets stuck but that is in no way the roombas fault just the way sliding glass doors in this house are designed. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum with solid software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum navigates much better than the Samsung model I tried. It does well with dog hair and dust on my medium pile carpet. The software sets this vacuum apart from the other brands. Being able to control and check the status of the vacuum from the app is very helpful especially when it has to return to the base to charge before completing.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Good but Roomba i3+ is better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot worked well however I was unable to let it run at home by itself because the bin would always fill up without completing the job. I constantly had to empty the bin. I returned this one and bought the roomba I 3+ which is a lot more hands off. Now I can leave the I3+ at home by itself and it will complete the job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I LOVE my roomba!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love getting up in the morning to freshly clean floors! It cleans my thick carpet (not shag) and tile floors. My carpet needs stretched again so it has some hills. I have to leave a floor mat between the living room carpet and foyer tile so it can make it back out. But so worth it! Bought one for my daughter for her birthday!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Finally, a Roomba that WORKS!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 3rd Roomba (not a knock on their reliability, we use them every day and they've lasted at least 3-4 years each), and the first one that can navigate its way around a room in a logical manner. Older ones would wander around haphazardly, this one cleans the entire room and doesn't trap itself in the bathroom every day. Also cleans pet hair very well.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Robot vacuums rock!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never believed that an expensive reasonably small robot could make such an impact in my home. The roomba traps dust and pet hair I never knew was there - both on hardwood and carpet. I run them twice a day. The roomba gets under furniture and with 900 series you can review the cleaned area map via an app. Yes, I liked it so much I bought a second for upstairs and both models of mopping bots. 4 stars based on cost.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Glad I got one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. We run it 3 days a week on the main floor, then I'll bring it upstairs for a day on the weekend and in the basement for a day on the weekend. I'm always amazed at how much stuff it picks up each time. It's my wife and I and no pets. We like it so much we are thinking of getting the mop version too.

    I would recommend this to a friend