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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    We call it Bob

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went back and forth for over a year on getting one of these and now are so glad we finally decided to pull the trigger. Bod does a great job on our hardwoods cleaning up anything our two kids and two dogs track in from outside. Bob also does awesome when it comes cleaning up the dogs hair.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine and picks up a lot of debris from our laminate and carpeted floors. We have a dog and it definitely made a difference. Only set back is one of the area rugs is pretty thick so it does get stuck and doesn't clean the entire rug. Also make sure any power, cable and audio cords are tucked away. It will tangle then as I had to learn the hard way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one. This time I bought the more expensive version. Because they changed the design. So I own two. So worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my Roomba 960. I have a German Shepherd and the Roomba picks up all of her hair. More time to do other things.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good for hardwood floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for hardwood floors, has trouble with carpet. Gets stuck a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprisingly Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had always heard about these things, and thought they were more a toy than anything. We were offered this as a wedding gift and I thought, what the heck, let's try it. Holy smokes I love this little thing! Wall-E does a surprisingly amazing job at cleaning. We have a 65lb White SIberian Husky that sheds EVERYWHERE, ALL THE TIME. We also have dark hardwood downstairs and we need to sweep daily or face little fluff clouds everywhere. I can set a schedule for Wall-E to automatically clean everyday, or I can just remotely start it from my cell phone. It does a great job of hitting just about every corner and fits under most of my furniture. While you do get the "bin is full" notice pretty quickly (me especially since there's os much dog hair) you can set it to keep cleaning until it's done without issue. Easy to dump and clean, it easily finds it's dock station. I have not had any issues with it not finding it's way back home to charge. This thing is a time saver and I lOVE coming home from work to clean hardwood floors! Even though I got this as a gift, I will not hesitate buying one in the future. STRONGLY RECOMMEND!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing! Works really well on all types of floors, including carpet. It's a must have if you have pets. Goes right under furniture and places the you normally wouldn't vacuum or a regular basis. The app is great and you can schedule it for a preset time to run whenever you want. Easy to setup and use!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great automated vacuum cleaner. This does a pretty good job. It's obviously not as good as using a Dyson and hand vacuuming the house. However, the fact it does a close enough job is great because it takes no work to use it! Plus, clean up of the unit is easy.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    One of the best purchase I made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Roomba 960 around Christmas time. I think it's the best purchase I have ever made, and my wife can't agree more. She had hard time cleaning under the beds and furniture.Now thanks to Roomba things are different.My wife is as happy as ever because Roomba is going great job! That's her new friend!!!

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Love my little cleaner

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I have cats and concrete floors, so this has been perfect for scooping up the random hairs and tracked litter. The only downside is it is a bit noisy, and the collection bin needs to be emptied a few times if my apartment is dirty - around 1,500 SF.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little bot has taken cleaning to another level! My home is around 1800 sq.ft. and it practically cleans every square foot! This is a time saver, convenient and practical. I was skeptical at first, but after experiencing the level of cleaning, I highly recommend!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Mediocre battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Similar to my previous Roomba, oem battery life is poor, requiring 2-3 recharges to complete cleaning of a 500 square foot area. I'll be ordering a larger capacity (after market) battery as soon as the original shows signs of weakness which, based on past experience, will occur in about 6 months.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    I am impressed with it's performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Default setting was for the Roomba to continue to run until it needed to recharge. This results in the Roomba dropping clumps of cleaned up material as it keeps going after it is full of cleanings. This should be changed to have it returned to the charging station whenever the bin is full of vacuumed up stuff. After changing this setting it has worked well,

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    lessens our chore list

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have a 5000 sq ft house and you honestly need 2 for them to keep up with it, but it does a fair job in the main living area! Roomba customer service is awesome... we had a part issue after having it past the 90 days and roomba sent us a free part for replacement!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always thought about getting one, but didn’t think it would do a good job due to it’s size. Got it on the pre Black Friday sale, and tried out, all I can say, it’s amazing. It pics up pet hair and dust, it goes everywhere around the house and does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best purchase ever with dogs!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought an off-brand. Big mistake. It just didn't perform well. I returned it and bought the iRobot and couldn't be happier. We have 2 large 100+ pound labs who shed profusely and this baby runs every day to keep my house under control. Worth every penny!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba! It’s super nice not having to swifter every day, knowing that my Roomba will get everything, and more. I am going to invest in the mop version, as this thing is amazing, and I don’t have to spend my time doing the chore that I hate most.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Changed my Life!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum changed my life. Now I don't need to spend hours each week vacuuming. I just set it up on different floors of my house each day and let it do the work while I'm at work. It finds its way into every room that has an open door and has lots of options. I like that it messages you through the iRobot app when it's done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been wanting a Roomba for a while and I am so happy I finally got one. I have a Saint Bernard and he sheds A LOT. Having the Roomba made cleaning so much easier and a breeze. Since getting the Roomba, my house is less dusty and no more fur tumbleweeds. Definitely recommend this product.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size, Navigation

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish the bin was bigger. At time it gets stuck under furniture

    I would recommend this to a friend