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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this vacuum because of all the pet hair our two dogs shed. The transformation in our floors is amazing. We felt like we could never keep up with the constant vacuuming but with this roomba it’s no longer and issue. We use it 3 times a week and with the app it’s very easy to program.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My wife loves this product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great device to own. It cleans the house automatically. One thing I would have liked is to ask it to clean a specific part of the house and it would go clean it once it is done mapping the house. But this one lacks it. But it does clean well and is really good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase I’ve Made in Awhile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba 960. It saves me time and with this model it will not continue to sweep when the bin is full.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is all it claims to be. Very thorough with an awesome app that's easy and convenient to navigate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I already anticipated that it will not be able to pass through certain obstacles but overall good product

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Works ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok product but short battery life. I will buy newer one with better battery life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Works well, some quirks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pathfinding works relatively well, does have some issues with darker carpet and areas in heavy shadow due to the way it decides what is a cliff (based on light). Overall, cleans well every day and is worth the cost for not having to vacuum the main floor of our home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Works good but can never finish cleanint

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this Roomba now for almost 2 months. When it does its cleaning it does a good job, however, it gets stuck everywhere. on my living room rub (which is a very low rug) it can climb up on it with no issue, but everytime it comes to go onto the floor it alerts me that it is at the edge of a cliff. Whats funny is that it will work one time, and then the other will get stuck on everything and nothing has changed. I spend more time chasing this thing around than it is worth it. If you are thinking of buying I would see if you can find someone that owns it and try it in your house. For me, it definitely feels like a waste of money.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Amazing hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked they way the roomba 960 maps the entire layout of the apartment. I am satisfied with the cleaning job. It smoothly transition between hardwood and carpet. The best part is when it maneuvers around & in between obstacles, especially the dining table. I couldn't have asked for more.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    A bit disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roomba does a great job picking up around the house but every time it cleans it gets stuck on one of my rugs and never makes it back to the charging dock/never completes a job which is pretty disappointing.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seeing how I am lazy this works out perfect for me. Spent a few minutes to set up but no biggie. Works great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With pet hair that seemingly finds it's way everywhere, this item is a MUST! It's nice to head to work and come home to hardwood floors that are clean from Cat and Dog dander/hair. You can run it remotely as well, which makes it easy to use as many times a day as you feel necessary.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    The roomba does a good job overall.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba does a good job overall. It does get stuck occasionally. But it also found it’s way around and under all of our dinning chairs. It gets better the more times it runs due to its mapping abilities. I wish it had the ability to be sent to a specific room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have just moved into a house that was double the size of our old one. Our previous house was about 1200 sq ft so easy to keep up with cleaning but still some hairballs around. When we moved in I just couldn't keep up vacuuming every single day. So we looked into getting a Roomba. We needed one that could map the house and auto recharge and auto resume. It was definitely well worth the money. We have named him Rover. It took Rover a few times cleaning to get everywhere, but he eventually did and makes me realize how much dust collects in a house. Having the ability to set a schedule is really nice. It also looks like the app is updating to allow this model to pick a room for him to clean. The house feels so much nicer. I do like the reminders of how to upkeep him like cleaning the sensors and when things should be replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    smart product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure I would ever make the jump to being a smart household, but it is amazing what this device can do. I am still getting use to it, but it picks ups a lot of debris. We have dark color floors and so far we have not noticed and marks for the unit. It also avoids the steps without any issues

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With three hairy creatures in the house, this iRobot cleans daily and it is so nice to walk around barefoot without hair and dirt on the floor. Amazingly enough, the dogs totally ignore iRobot. Have no idea why, but they do. I dump the container and clean the filter daily and it keeps on humming!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love my Roomba "Hazel"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Hazel for a little over a year. I have the iRobot app on my phone and I have her set to vacuum 2,000 square feet of flooring (carpet, tile, vinyl and area rugs) including cleaning around the edges of the rooms every other day. She happily collects dirt and surprisingly a lot of dust in her bin. She is able to navigate and vacuum under most of my furniture with no problem. I do have an older couch that she was getting stuck under and I now have a rolled up rug blocking her access. The collection bin is easily removed and emptied into the trash. I have found that a disinfecting wipe comes in handy to occasionally clean inside it. To clean the filter I just tap it inside my garbage container to get the dust out and occasionally rinse and air dry. I get a kick coming home, seeing the paths she has left on the carpet and knowing I have one less chore to do.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    No second thoughts, no regrets.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it. It makes nightly picks up so easy. I love the difference we see on the carpets as they are harder to clean then non carpeted floors. If it misses something it goes back to pick it up , its the most diligent cleaner ever.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned 3 different types/brands of robot vacuums. This one is by far my favorite. It cleans extremely thorough and efficiently. My only complaint is that the full bin sensor gets dirty and gives false readings. A quick fix is to just wipe the sensors daily. Highly recommended!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    ROOMBA 960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LIKE THIS ROOMBA BUT IT GOES IN CIRCLES A LOT AND YOU NEVER QUITE KNOW WHERE IT'S GOING TO GO. IT DOES NOT DO WELL TRYING TO BUMP FROM FLAT FLOOR ONTO A RUG - VERY THIN RUGS IT WORKS - THICKER ONES IT DOESN'T. FOR ME, SETUP WAS DIFFICULT.

    I would recommend this to a friend