Customer Ratings & Reviews

The Roomba 960 is amazing! It is like having another person in the house that does the cleaning for you!

Took a little bit of learning for us and the Roomba- where to start it and in which direction to point it so it maximizes the coverage. It works extremely well and does a super job - like it a lot!! May consider the models above it next time.

The Roomba has been the best addition to our household. Ever since we bought the Roomba I feel like the house is cleaner all the time. It's also entertaining to watch it as it cleans. It's a great product and I wish I would have bought one sooner!

It does great but I don’t think it came with enough instructions on how to clean it up and the rubber insides look like there about to fall apart after a couple of uses. The charging dock kind of suck and the roomba pushes it around.

Great suction. The app works great to. I had to return it because it was too powerful for my throw rug.

This vacuum is awesome!! I was not sure since there was a lot of mixed reviews. I have 2 labs and it picks up all the hair with no problems!! We are on the go a lot and it is one less thing to worry about! It’s nice to come home and the floors are always clean!

This thing took out all the pet hair from my carpet. 1 own two pugs and decided to make it 3 by naming my roomba Roompug. Not only was it useful for cleaning, but made for funny moments when my family spoke to it as if it was a pet.

We were hesitant because we have hardwood and throw rugs, but this product works good for this. Of course on the carpet area you do have to empty a bit more often (and it does not work on double carpet - we tried just to see), it works good for the purpose of maintaining floors on a regular basis. I would recommend.

Reviews on this item everywhere were fantastic so I took advantage of my Best Buy card benefits and bought one. I’ve heart my foot requiring surgery and completely off my feet for 2 weeks. This is a godsend and so is my BestBuy card!

This is my first robot vacuum and I was hesitant to purchase at first because of the price. After about a month with the vacuum I am happy with my purchase and would definitely buy again. It took a little getting used to but now my family knows to pick up before leaving for the day and let the Roomba do its thing without getting stuck. If you live in a home with someone with long hair (3 girls in my house) you need to pay attention to the rollers and side brush, they pick up a LOT of hair which degrades performance. Now that I know to look for this I check each week and remove the hair. The virtual wall is awesome and really helps if you have a use for it. I used it for the room I had my Christmas tree in and it works as it should. It doesn't pick up everything, which was the reason I gave it 4 stars, but it does pick up enough that a quick walk around the house with a cordless vac will take care of anything that was missed. Overall this is a great product and the app / Alexa functions work better than I thought they would.

This Roomba does an excellent job! It cleans both hardwood and carpets well; it even vacuums with more power on carpet. Though it seems to vacuum in a random fashion once it's finished I can see it has covered all the areas it can reach. I love coming home to a freshly vacuumed house!

Cleans well. I didn't enable the wifi because of privacy issues. Unfortunately, you can't enjoy the remote capabilities unless you agree to their, which I consider an invasion of privacy, terms and conditions. They should make it clear in their advertising of the product that you have to allow them to send all the data about your house to them to do with as they wish.

I have a Yellow Labrador, so of course he sheds. I run my Roomba at least once a day and it keeps my hardwood floors and carpets looking good and I don’t have to do a thing except empty the debris and hair it picks up. I highly recommend this if you have a pet that sheds.

Absolutely love it. It does a 2 big bedrooms in one charge which means we have to charge it thrice to finish the whole home. But the good part is that we schedule the job and it does the job. Very happy so far with the product.

We love our new addition to our family. It does seem to get stuck on our rug or under chairs, but all in all it works really well. It does have a problem returning to it's base, but I still think it was worth the investment.

We have two dogs and this is a great item to have in our house. It runs when we are not home and minimizes the amount of hair and dander that collects by the end of the week. It has issues and has been getting caught up in our smaller rugs, so we are looking at how we can fix that without having to pick them up each day. Other than that, it works well and the empty feature is tricky at first, but when you figure it out, its a cinch. We found that we paid over $100 MORE FOR IT at the TC store. So, when I tried calling to get the PRICE MATCH guarantee, I did not expect the fight I had to go through to get the match. I think they expected me to give up after lying to me stating that I was looking at a USED item, even after I sent the links that clearly show, NEW PRICE. It was painful, but they eventually honored the price. I do not suggest calling the 888 number for help, I finally got help by using the CHAT online service.

We purchased the roomba 960 after trying out a friends older roomba model. The newer models, 960 or 980 have a form of GPS built in that allows the unit to go up/down the room or diagonally depending on the room. There is a app for android or IOS that allows you to connect to your roomba through wifi . This allows you to start your roomba from anywhere. It also gives you a map when cleaning has completed to show the area it has cleaned. The model 960 battery lasts about 75 min. When the battery is low it will go back to its home base and charge. Once the charge is completed it will go back and finish cleaning where it left off. We have a cat and dog and it picks up the litter, hair and grass clippings that are brought in. Works great on hardwood flooring, throw rugs and carpeting in the bedroom. Our cat loves watching the roomba as it cleans. Our dog has problems with normal vacuums but does not even care about the roomba running through the house cleaning. Great product. We run it every couple days.

We have the 980 and recently purchased the i7 and we use them on a weekly basis. I purchased the 960 for my daughter and she loves it. All of them do an excellent job in cleaning the floor.

It's a great product to own when you have multiple pets. I don't like how quickly the trash bin gets filled. It's not even full when it says it's full. We have some rugs it gets stuck on.

Overall a good buy although I still have to figure out how to program it to run daily. Only thing as with all robotic vacuums is that you have to be sure there aren’t any objects, strings, or other items or can get stuck on. Otherwise, good at getting the job done.