Customer Ratings & Reviews
- Model:
- R960020
- |
- SKU:
- 5484900
Customer reviews
Rating 4.5 out of 5 stars with 3422 reviews
(3,422 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Best Christmas Present This Year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my favorite Christmas present this year - and it wasn't even for me. I bought it for my wife. I had my doubts at first but, this Roomba has proven that it is well worth the money. Once we learned a couple little do's and don'ts, it's worked great. I can't believe how much dirt it collects in our house every time it runs. It's great that it can go under the couches and beds. Our ground floor is just over 3000 sq ft and it covers the entire space - over tile, throw rugs, and carpet. We no longer see the little balls of cat hair or the crumbs from the 3 kids all over the house. The app is great because we can see how it has mapped our house and it tells us if it gets stuck. The one feature I'd like to see is if you could designate areas of the house - based on the map that Roomba created - that you don't want it to go.
I would recommend this to a friend- Cons mentioned:Dustbin size
Rated 5 out of 5 stars
Nice addition to our house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the irobot. It’s a bit louder then I thought, but easy to use setting through the app to run when not home. It gets into small low places and corners. The tank is small, but a fair size compared to other brands.
I would recommend this to a friend Rated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoys the Roomba 960. Wish I could have got the 980, but the 960 will do.
I would recommend this to a friend- Pros mentioned:Noise level
Rated 5 out of 5 stars
Must have-maid of the future
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t believe we lived without this for so long. This is a “must have” for any house or apartment. So much quieter than an upright vacuum. We run it at night, while we sleep...never wakes us up...and in the morning, we’ve got clean floors! Genius!
I would recommend this to a friend - Pros mentioned:Pet hair removal
Rated 5 out of 5 stars
Roomba 960
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say that I am impressed with my new roomba. I didn't know if it was worth the money but after installing wood look tile and having pets I knew I needed help. It really helps me keep the tile free of pet hair and it works great on my carpet.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Excellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.an excellent irobot. We don't have a pet or anything but we do have a toddler and this cleans up all the mess after the dinner everyday. Also we do have carpet floor. I totally recommend it.
I would recommend this to a friend Rated 4 out of 5 stars
Does it's job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is pretty cool. You do need to keep an eye on it while it learns your house.
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Should have gotten one years ago
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has saved me. I run it daily and it cleans thoroughly. I didn't know these things actually worked this well. If I had, I would have bought one years ago and saved myself an immense amount of time vacuuming.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
could not live without
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe the amount of dirt it picks up after a normal vacuum. You must get the replacement parts and maintain it every few months for the best use. I have 2 in my house... and i used the first generation prior.
I would recommend this to a friend - Cons mentioned:Navigation
Rated 4 out of 5 stars
Good value for your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a robot, it does the job. It gets stuck sometimes but if your careful to remove obstacles and small rugs and cables you’ll be fine. Wish it could have more smart options but at this price point it’s really ok.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Love Roomba!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Roomba, most people would get upset if they got an appliance as a gift but my husband got me this for Christmas and i was so excited i forgot about everything else and wanted to set it up, and it is Amazing!!!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Great Time-Saving Vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used our Oreck since we got this one. Good job cleaning. Picks up well. Two small drawbacks or it would have got 5 stars. Sometimes have to empty it before it finishes and sometimes it gets stuck. One time it locked itself in the laundry room by closing the door.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Love the Robot vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased the Roomba 960 and couldn't be happier. This thing is incredible. The amount of dog hair and dust it picks up is unbelievable. I will never use a regular vacuum again. Works great on carpet and hardwood. Do yourself a favor and buy one.
I would recommend this to a friend - Pros mentioned:Mapping
Rated 3 out of 5 stars
Great for hardwood's, not so much for carpet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really like the Roomba as it's suction power and technology is top notch. I love how it maps out the room, and covers the entire area - unlike other vacuums that just sort of crisscross the room. However, at $600 I'd expect it to not have an issue transitioning from hardwood to carpet. My carpet is folded over at the transition, making it maybe 1/2 inch above the floors. Every time the roomba gets to the carpet, it turns around - only going on it if I set it there. Once I place it on the carpet, it does an amazing job. I'm trying not to return it, but ultimately might based on this alone - I mean whats the point of buying something that vacuums for you if it cant go everywhere?
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
my back thanks you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my iRobot - Roomba - I have it sweep / vacuum the house three days a week and I use the Braava Jet m6 to mop two days a week. My floors are gorgeous and I really notice a difference when they do not run.
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the roomba! We got it really didn’t know if we was goin to like it or not. But we use it everyday and we love it! We have dogs and they lose hair all day and it cleans up bout everything that’s get on the ground!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
New family member
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.our new "Scoop" is a hard worker. We bought for ho.e at the shore. Sometimes getting sand up can be a challenge on hard floors. Its brush sweeps it out before it gets sucked up. He is a powerful little cleaner otherwise.
I would recommend this to a friend - Cons mentioned:Battery life
Rated 5 out of 5 stars
help around the house
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Roomba does a good job on open floors and carpet, gets under beds and hard to reach places, but can't get under sofa's or recliners that are lower than 5 inches, and runs out of battery before it gets back to charger. other than that does a pretty good job.
I would recommend this to a friend - Pros mentioned:Pet hair removal
Rated 5 out of 5 stars
Best Purchase Ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this vacuum. It does not replace a traditional vacuum, but does a great job of picking up about 95% of the pet hair. We have 4 dogs and a cat....too many animals...basically, petting zoo, and this vacuum handles it with ease. We love it!
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Vacuum Robot Out there
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum a home it is a time consuming activity that not all of us have the time to do.... this robot does it and in a great way..... so wonderful and the wifi connection, possibilities are endless. we love it.
I would recommend this to a friend























