Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Should have gotten one years ago

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has saved me. I run it daily and it cleans thoroughly. I didn't know these things actually worked this well. If I had, I would have bought one years ago and saved myself an immense amount of time vacuuming.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE really like the 960. We have a mix of tile, rugs, carpet, and wood flooring. Cleans quite well, especially pet hair on all flooring. Enjoy ability to use wifi to set schedule. 'Dust bunnies' under furniture are no longer a problem, the 960 gets them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Roomba!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Roomba, most people would get upset if they got an appliance as a gift but my husband got me this for Christmas and i was so excited i forgot about everything else and wanted to set it up, and it is Amazing!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    could not live without

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe the amount of dirt it picks up after a normal vacuum. You must get the replacement parts and maintain it every few months for the best use. I have 2 in my house... and i used the first generation prior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Christmas Present This Year

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite Christmas present this year - and it wasn't even for me. I bought it for my wife. I had my doubts at first but, this Roomba has proven that it is well worth the money. Once we learned a couple little do's and don'ts, it's worked great. I can't believe how much dirt it collects in our house every time it runs. It's great that it can go under the couches and beds. Our ground floor is just over 3000 sq ft and it covers the entire space - over tile, throw rugs, and carpet. We no longer see the little balls of cat hair or the crumbs from the 3 kids all over the house. The app is great because we can see how it has mapped our house and it tells us if it gets stuck. The one feature I'd like to see is if you could designate areas of the house - based on the map that Roomba created - that you don't want it to go.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love our Roomba960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to our home! cleans the ceramic tile better than a traditional broom or swiffer. Moves effortlessly from the kitchen tile to the carpeted living area. Love that we can move it to all floors of the house easily and does a wonderful job.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great for pet hair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 dogs (house dogs). The 960 works well for all kinds of debris, but pet hair especially. I can't believe how much hair it gets every time it runs. Works so well we bought a 2nd for upper level within days of the first. Great time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Go to work Roomba!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this for about a week, great for keeping main area free of dirt and pet hair. It does take some time so if you are in a hurry running the vacuum is quicker. Easy to connect with app and set up a schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relative to other Roomba

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model to save a little $ vs the 980 but get most of the same features.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    New family member

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our new "Scoop" is a hard worker. We bought for ho.e at the shore. Sometimes getting sand up can be a challenge on hard floors. Its brush sweeps it out before it gets sucked up. He is a powerful little cleaner otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Must have-maid of the future

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe we lived without this for so long. This is a “must have” for any house or apartment. So much quieter than an upright vacuum. We run it at night, while we sleep...never wakes us up...and in the morning, we’ve got clean floors! Genius!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Roomba 960

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that I am impressed with my new roomba. I didn't know if it was worth the money but after installing wood look tile and having pets I knew I needed help. It really helps me keep the tile free of pet hair and it works great on my carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoys the Roomba 960. Wish I could have got the 980, but the 960 will do.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Vacuum Robot Out there

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum a home it is a time consuming activity that not all of us have the time to do.... this robot does it and in a great way..... so wonderful and the wifi connection, possibilities are endless. we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    my back thanks you

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my iRobot - Roomba - I have it sweep / vacuum the house three days a week and I use the Braava Jet m6 to mop two days a week. My floors are gorgeous and I really notice a difference when they do not run.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the roomba! We got it really didn’t know if we was goin to like it or not. But we use it everyday and we love it! We have dogs and they lose hair all day and it cleans up bout everything that’s get on the ground!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does it's job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty cool. You do need to keep an eye on it while it learns your house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just like having helping hand.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase that we have made in several years. Our carpets look and feel cleaner than they ever have. Vacuum the whole house twice a week and never break a sweat allows time for other house choirs.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 3 out of 5 stars

    Great for hardwood's, not so much for carpet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Roomba as it's suction power and technology is top notch. I love how it maps out the room, and covers the entire area - unlike other vacuums that just sort of crisscross the room. However, at $600 I'd expect it to not have an issue transitioning from hardwood to carpet. My carpet is folded over at the transition, making it maybe 1/2 inch above the floors. Every time the roomba gets to the carpet, it turns around - only going on it if I set it there. Once I place it on the carpet, it does an amazing job. I'm trying not to return it, but ultimately might based on this alone - I mean whats the point of buying something that vacuums for you if it cant go everywhere?

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love the Robot vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Roomba 960 and couldn't be happier. This thing is incredible. The amount of dog hair and dust it picks up is unbelievable. I will never use a regular vacuum again. Works great on carpet and hardwood. Do yourself a favor and buy one.

    I would recommend this to a friend