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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 3,422 reviews
  • Rated 5 out of 5 stars

    Great for dog hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the Roomba when I was 9 months pregnant and could no longer vacuum the tumbleweeds of dog hair scattered all over my house. I wish I had gotten it sooner. We have 2 dogs that shed constantly and if we clean it out every day it can vacuum the living room, dining room and kitchen and bathroom in one go. We have had this Roomba for 2 years now and it still works great. I love the wifi feature so that I can literally turn it on from anywhere in the world (we traveled outside of the country, turned it on before our flight so we could come home to a clean house). Although it takes a bit longer than if I vacuum the house myself, it is still a timesaver. Strongly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    could not live without

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe the amount of dirt it picks up after a normal vacuum. You must get the replacement parts and maintain it every few months for the best use. I have 2 in my house... and i used the first generation prior.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to clean the areas first, you can’t leave something on the floor, will stock it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Go to work Roomba!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this for about a week, great for keeping main area free of dirt and pet hair. It does take some time so if you are in a hurry running the vacuum is quicker. Easy to connect with app and set up a schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE really like the 960. We have a mix of tile, rugs, carpet, and wood flooring. Cleans quite well, especially pet hair on all flooring. Enjoy ability to use wifi to set schedule. 'Dust bunnies' under furniture are no longer a problem, the 960 gets them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Christmas Present This Year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite Christmas present this year - and it wasn't even for me. I bought it for my wife. I had my doubts at first but, this Roomba has proven that it is well worth the money. Once we learned a couple little do's and don'ts, it's worked great. I can't believe how much dirt it collects in our house every time it runs. It's great that it can go under the couches and beds. Our ground floor is just over 3000 sq ft and it covers the entire space - over tile, throw rugs, and carpet. We no longer see the little balls of cat hair or the crumbs from the 3 kids all over the house. The app is great because we can see how it has mapped our house and it tells us if it gets stuck. The one feature I'd like to see is if you could designate areas of the house - based on the map that Roomba created - that you don't want it to go.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    New family member

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our new "Scoop" is a hard worker. We bought for ho.e at the shore. Sometimes getting sand up can be a challenge on hard floors. Its brush sweeps it out before it gets sucked up. He is a powerful little cleaner otherwise.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great for pet hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 dogs (house dogs). The 960 works well for all kinds of debris, but pet hair especially. I can't believe how much hair it gets every time it runs. Works so well we bought a 2nd for upper level within days of the first. Great time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love our Roomba960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to our home! cleans the ceramic tile better than a traditional broom or swiffer. Moves effortlessly from the kitchen tile to the carpeted living area. Love that we can move it to all floors of the house easily and does a wonderful job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Vacuum Robot Out there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum a home it is a time consuming activity that not all of us have the time to do.... this robot does it and in a great way..... so wonderful and the wifi connection, possibilities are endless. we love it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Mr.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked very well for a year then started to not find the docking station at times finally quit charging, worked awesome while working

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    my back thanks you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my iRobot - Roomba - I have it sweep / vacuum the house three days a week and I use the Braava Jet m6 to mop two days a week. My floors are gorgeous and I really notice a difference when they do not run.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the roomba! We got it really didn’t know if we was goin to like it or not. But we use it everyday and we love it! We have dogs and they lose hair all day and it cleans up bout everything that’s get on the ground!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot, my best friend!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I have ever made! I love my iRobot! Forget your vacuum. Roomba does it all! carpet and floor. Reaches every spot. Very little care needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Relative to other Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this model to save a little $ vs the 980 but get most of the same features.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just like having helping hand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase that we have made in several years. Our carpets look and feel cleaner than they ever have. Vacuum the whole house twice a week and never break a sweat allows time for other house choirs.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Must have-maid of the future

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t believe we lived without this for so long. This is a “must have” for any house or apartment. So much quieter than an upright vacuum. We run it at night, while we sleep...never wakes us up...and in the morning, we’ve got clean floors! Genius!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that I am impressed with my new roomba. I didn't know if it was worth the money but after installing wood look tile and having pets I knew I needed help. It really helps me keep the tile free of pet hair and it works great on my carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoys the Roomba 960. Wish I could have got the 980, but the 960 will do.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the robot! This makes life so much easier, especially for a pet owner. Make sure to clean it periodically, as built up hair/dust on the front wheel will inhibit the charging.

    I would recommend this to a friend