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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 3,422 reviews
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Go to work Roomba!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this for about a week, great for keeping main area free of dirt and pet hair. It does take some time so if you are in a hurry running the vacuum is quicker. Easy to connect with app and set up a schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot - Roomba 960

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Obsessed with this Vacuum! The only thing I wish I had done was gotten a self emptying version. When I upgrade, that will be the next purchase. For sure will buy another iRobot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up all the dog hair does all the hard work for me before getting home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just like having helping hand.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase that we have made in several years. Our carpets look and feel cleaner than they ever have. Vacuum the whole house twice a week and never break a sweat allows time for other house choirs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wins over my Shark Ion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this guy. Used to be the top model for Roombas until recently so the price has dropped a bit. Great deal. Works much better than the Shark Ion I used to have which died just after the warranty ended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its nice to have roomba take care of my dark hardwood floors when I'm not at home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for daily upkeep!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give your house a thorough clean and then let your Roomba keep it that way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall it's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great so far, kind of repeats itself so far it's been doing okay.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the iRobot but it has a hard time finding ‘home’. I read this in the reviews so I was not surprised. Otherwise it’s nice to have something else doing the vacuuming especially under my furniture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machine picks up so much dust and debris that I never knew was there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful little vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba I purchased (I call Wally), was easy to setup and operate. I love to watch it navigates the main floor as if it is thinking the best way to clean. No problems to date except when it got pinned by sofa it was trying to get under!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Press 'Clean' and go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great to come home to a clean floor! Perfect if you have allergies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this vacuum works great. there's a little bit of trial and error with it until you figure out what you need to clean up around the house or where to place it. once you figure it out it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Jury still out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work ok. We have dogs (drives them crazy) and a toddler who is over quite a bit, so we cannot run it as much as wanted. The toddler pushes the button (s) and the dogs try and eat it... We got it to pick up dog hair. It does an ok job of that...

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy it, but I’m so glad I did! I have white porcelain tiles and doggies with black hair. I would say it cleans up about 90% of the pet hair. It goes twice a day and so refreshing to come home to a clean house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 3 out of 5 stars

    Good robot but can be improved on

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it a lot but it sometimes doesn’t start because it detects a full bin even though it’s empty. Other than, it’s very smart and cleans pretty thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works well, no problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 600 series before and she would get stuck everywhere, this one has a camera sensor and it's as if it can see, it navigates without any problems and cleans pretty darn well too without getting stuck

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the robot! This makes life so much easier, especially for a pet owner. Make sure to clean it periodically, as built up hair/dust on the front wheel will inhibit the charging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great does a good job getting around furniture, plants, shoes, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m with this as a gift for my granddaughter she has two hairy dogs and hardwood floors. She absolutely loves it it’s dependable and really really helps her keep the hair picked up off the floor

    I would recommend this to a friend