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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 3,422 reviews
  • Pros mentioned:
    Mapping

    Rated 3 out of 5 stars

    Great for hardwood's, not so much for carpet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Roomba as it's suction power and technology is top notch. I love how it maps out the room, and covers the entire area - unlike other vacuums that just sort of crisscross the room. However, at $600 I'd expect it to not have an issue transitioning from hardwood to carpet. My carpet is folded over at the transition, making it maybe 1/2 inch above the floors. Every time the roomba gets to the carpet, it turns around - only going on it if I set it there. Once I place it on the carpet, it does an amazing job. I'm trying not to return it, but ultimately might based on this alone - I mean whats the point of buying something that vacuums for you if it cant go everywhere?

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does it's job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is pretty cool. You do need to keep an eye on it while it learns your house.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the iRobot but it has a hard time finding ‘home’. I read this in the reviews so I was not surprised. Otherwise it’s nice to have something else doing the vacuuming especially under my furniture.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wins over my Shark Ion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this guy. Used to be the top model for Roombas until recently so the price has dropped a bit. Great deal. Works much better than the Shark Ion I used to have which died just after the warranty ended.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love the Robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the Roomba 960 and couldn't be happier. This thing is incredible. The amount of dog hair and dust it picks up is unbelievable. I will never use a regular vacuum again. Works great on carpet and hardwood. Do yourself a favor and buy one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this vacuum works great. there's a little bit of trial and error with it until you figure out what you need to clean up around the house or where to place it. once you figure it out it works great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 3 out of 5 stars

    Good robot but can be improved on

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it a lot but it sometimes doesn’t start because it detects a full bin even though it’s empty. Other than, it’s very smart and cleans pretty thoroughly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great Time-Saving Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used our Oreck since we got this one. Good job cleaning. Picks up well. Two small drawbacks or it would have got 5 stars. Sometimes have to empty it before it finishes and sometimes it gets stuck. One time it locked itself in the laundry room by closing the door.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mrs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m with this as a gift for my granddaughter she has two hairy dogs and hardwood floors. She absolutely loves it it’s dependable and really really helps her keep the hair picked up off the floor

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Irobot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works everywhere in house I need it to. Works great for multiple pets. Lightweight to carry upstairs it does a big part and is a big help in daily chores I almost wanna give it an allowance lol.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best Purchase Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this vacuum. It does not replace a traditional vacuum, but does a great job of picking up about 95% of the pet hair. We have 4 dogs and a cat....too many animals...basically, petting zoo, and this vacuum handles it with ease. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great robot

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the better Roomba’s, and I would definitely purchase this again hands-down. It is a very efficient machine, although, it moves in circles a lot. Does a great job of cleaning, though.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far, so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the Roomba for a short time but so far it works great. It's does a good job of keeping the floors clean. It even fits under the beds and dressers so it cleans under there too!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    help around the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba does a good job on open floors and carpet, gets under beds and hard to reach places, but can't get under sofa's or recliners that are lower than 5 inches, and runs out of battery before it gets back to charger. other than that does a pretty good job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works well, no problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the 600 series before and she would get stuck everywhere, this one has a camera sensor and it's as if it can see, it navigates without any problems and cleans pretty darn well too without getting stuck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up all the dog hair does all the hard work for me before getting home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Rosie Roomba !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rosie does a great job ! ! She gets in places I can’t. Did not realize how much dust and dirt I had been missing with my regular vacuum. I would definitely buy another if anything happens to Rosie !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for hardwood and rugs, this SAVED my dog!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Her name is Dynamo and because of this Roomba, my precious dog is still a member of our family. The DOG sheds a ton and the Roomba enables us to still enjoy our dark hardwood floors and her. So far since moving into our new home, she runs DAILY and my only regret is I should have bought the model that empties itself. This model does however return to recharge and then continues the job until complete but given the shear amount of dog hair, she often fills up before complete and if not at home, the house may only get half cleaned until we return to dump out the receptacle.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    does a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its nice to have roomba take care of my dark hardwood floors when I'm not at home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for daily upkeep!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Give your house a thorough clean and then let your Roomba keep it that way!

    I would recommend this to a friend