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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 3,422 reviews
  • Rated 5 out of 5 stars

    Overall it's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great so far, kind of repeats itself so far it's been doing okay.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It's great for a multi-dog home

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have hardwood floors and multiple dogs and it runs everyday and does a good job. As for the quality it seems a little lacking IMO. I did replace the battery with a better one and glad I did. The battery that came with it only ran the number of minutes advertised which caused our cleaning cycle to be split up into two. With the better battery it now runs the full cleaning cycle without interruption. You can also get a second-hand battery pretty cheap so was worth it. But over all I'm happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best purchase ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant to buy it, but I’m so glad I did! I have white porcelain tiles and doggies with black hair. I would say it cleans up about 90% of the pet hair. It goes twice a day and so refreshing to come home to a clean house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful little vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba I purchased (I call Wally), was easy to setup and operate. I love to watch it navigates the main floor as if it is thinking the best way to clean. No problems to date except when it got pinned by sofa it was trying to get under!

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. A bit loud, but does a great job keeping my floors clean. It gets everywhere and under everything it fits under. My only other negative is the bin could be a bit bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this machine picks up so much dust and debris that I never knew was there.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the e5 Roomba and was very disappointed with it, so decided to try the 960. What a difference! Very happy with the 960, it cleans very well and cleans my whole house in pattern and not just randomly.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This this was definitely worth the money I paid for it. I run it daily and it keeps my floors clean. I would definitely recommend. My only regret is that I didn't get the one that empties it's own bin.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    lifesaver

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot so much. It's still working wonderfully after 2 years of daily use. Definitely worth the investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Press 'Clean' and go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is great to come home to a clean floor! Perfect if you have allergies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba runs great and picks up everything!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was well worth the money! I love the ease of just pressing the button and letting the Roomba do all the work! This Roomba picks up everything and its very easy to clean when it gets full.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Gets cat hair up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased because of allergies to cat hair. Did a nice job at picking up the hair under furniture , with hopes of cleaning up the air that is breathed Happy with the machine !! Less work and less to worry about with health !!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Jury still out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to work ok. We have dogs (drives them crazy) and a toddler who is over quite a bit, so we cannot run it as much as wanted. The toddler pushes the button (s) and the dogs try and eat it... We got it to pick up dog hair. It does an ok job of that...

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent invention

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t expect this great performance. This thing really surprised me when I opened the trash bag. I was amazed to see so much dust and small fog hairs and other things. Great invention.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is an amazing product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Roomba has been a big success! I am thoroughly enjoying the way this really keeps the floors amazingly clean! I would not have thought that this would really work but it has been great....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great does a good job getting around furniture, plants, shoes, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba is very thorough and works wonderfully!! Underneath my bed has never been clean, and now it is, as well as under chairs, end tables, and desks. We have a multi story house, and I will be purchasing another one!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited 3 years researching the perfect iRobot vacuum and I have found it. No more waiting around for my kids to sweep. I set up a schedule and am amazed that my floors are so clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960 is my friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have four dogs and one cat in my house, but you would never know it, since I have this little guy. I can control as well with my phone, for unexpected visitors. So if I am out and about, I can tell it to clean the house for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    When you need to vacuum, but just don’t want to...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the lazy, neat-freak in all of us—solid choice. Very happy with what & how this cleans up. We’ve got two (humans) in the house with very long hair that sheds everywhere, and this Roomba picks it up leaving nothing behind. Love how the two rollers are malleable so you can get all the hair wrapped around them while cleaning. Room a was smart to patent this technology because it is a game changer. This model is a great value for the money in that you get benefits and features of higher-priced models (wi-fi, app-controlled, intuitive cleaning patterns and not bumping around everywhere), but you get the lower side of the pricing scale—it’s a win-win!

    I would recommend this to a friend