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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 3,422 reviews
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Works better than anticipated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to try one of these out, just to see how well it could handle the pet hair, and it works pretty well. While the bin is small, and fills rapidly, it handles the stuff fairly well. The bin needs to be cleaned out fairly often during its cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    excellent little helper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this thing. we can set it too clean the house while we are gone. it is quiet, small and compact. Sits in the corner and is discreet. down loaded the app on our phone, easy, simple and time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so glad I bought this, I have a dog and cat and it works great on my tile, hardwood floor and my carpets. I did have to tweet a couple of things to make it run trouble free but I am so pleased with the performance of the Roomba

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use every day without any suction problem, I can not live without it

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a a golden retriever that sheds a lot. My home has carpet and tile and the 960 gets all the hair from both with out any trouble. My only complaint is the collector box needs to be emptied frequently due to the small size

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Iroomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good, sweeps very well and I dont have to chase it, but it wont connect to app through my phone bluetooth which is diappointing. Seems sturdy so far and the noise level is not too bad

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great robot vacuum!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this Roomba has been amazing. Does a great job of cleaning and especially picking up dog hairs and cat hairs! I would highly recommend it to anyone that’s looking for a robot vacuum!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty decent device.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the comments from various Roomba owners. You'll get a pretty good picture of the pros and cons. I am enjoying my robot because it vacuums quite well. It can get stuck under furniture or in tight spaces. It is pretty powerful for its size so make sure to clear the vacuuming area. If it can fit under furniture it will vacuum there...which is something we never do. You'll find that it'll pick up much more dirt/debris than you realize is on the floor/rug/carpet. The amount of time it takes shortens the more you use it. Overall, I gave it a 4 and not a five because of the number of times it have gotten stuck and didn't complete the entire vacuuming job and what you have to do to prevent this from happening. Other than that, I fully enjoy the convenience.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Great for sweeping up pet hair every day!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded with this one and it is great if you have pets or foot traffic. You can use it by syncing with its app on your phone, but I just go old school and run it directly from the machine buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is one of the best investments I have made for my home!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best Roomba for the price ($299 on sale). This Robot doesnt miss anything.Highly recommended for busy people.Just be sure to clean the dust bin sensors almost daily.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    It cleans very well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a Samoyd dog. He is in the house at least once a day and leaves his hair. The Sweeper picks up alot but it also leaves rolled up hair on top of carpet. I have to go around and pick them up. He sheds that long hair just with a shake.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good vacuum cleaner for hardwood floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had real good results for the hardwood floors, but cleaning the carpets tends to pick up a lot of the fibers in the carpet. Not sure if that harms the carpet. But the bin is full of carpet fibers. Overall it does a great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just turn it on and let it go. Even returns to recharge by itself.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Dustbin size

    Rated 3 out of 5 stars

    It is worth while for carpets.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a 1900 SQFT house, the bin gets full pretty easily, so the recharging ability makes no sense. On the wooden floor it is mostly an average performance. But on carpets, it is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Wife Is a A Happy Life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my wife. It has become her favorite gift of the year, and it might be mine too. My review is based on just a few days, but we have ran the Roomba (Rosie) everyday. My wife is obsessed with her floors being clean. With three dogs and a toddler that has not been easily accomplished. After just a few days she is extremely impressed. Something about vacuum lines in the carpet gets her all excited. The Roomba has done a much better job than I expected, and we love that it goes places that the regular vacuum cannot / does not. Places like under the bed, up under clothes racks in closets, etc. There is a noticeable difference walking through our house barefoot. We are very happy with this purchase and already considering a second one. Only thing I wish I could change is the size of the dirt reservoir.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this thing !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have lots of floor space and it passes by 2xs , it does take an hour and 20 mins to clean , but when it’s done it has picked up everything. I like I can control from my phone with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I could have bought. I would recommend it to a friend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good robot vacuum for our wood floors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced the carpet in our house with wood flooring and bought one of these robot vacuums. So far we have been happy with it and it is nice tour floors are getting cleaned when we are not at home.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is my second Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Roomba so much I purchased a second one for another level of my home. I have the 960 and it is well worth the money especially if you have a dog that sheds non-stop. Empty the bin daily and that's it.

    I would recommend this to a friend