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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is my second Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Roomba so much I purchased a second one for another level of my home. I have the 960 and it is well worth the money especially if you have a dog that sheds non-stop. Empty the bin daily and that's it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good robot vacuum for our wood floors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced the carpet in our house with wood flooring and bought one of these robot vacuums. So far we have been happy with it and it is nice tour floors are getting cleaned when we are not at home.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great help with vacuuming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really a great purchase. Controlling the Roomba with the app is simple. Schedule vacuuming when you’re away and the floors are perfectly clean when you get home. Excellent on picking up pet hair!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for Black Friday deal. It’s nice to have something vacuum while I do other chores. It is not the most efficient thing ever, but does a good job cleaning. It gets stuck occasionally but not too often.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this vacuum! It really does the job. I do recommend moving bar stools out of the way as it gets a little confused by the legs and backs up a lot to clean around them.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Really does the job!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts about this purchase. Turns out, it does a great job - as good as the vacuum we have for sure. If you’re tired of finding the time to vacuum, this is a great solution.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice to have around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to program. Runs twice a week with the schedule that I created. Battery usually lasts for the whole house (1900SF). If it doesn't it goes home to recharge then comes back out later and finishes the job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves her roomba! We have two labradors that shed a quite often. Roomba keeps our floors clean and the wife is happy to come home to clean floors. Now she wants the robot mop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba works great at routine cleaning. Happy with this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my room a, I use it in between my regular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can rely on it to vacuum and then go back and dock it self!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets stuck on my tables here and there. But it’s great having an automatic vacuum clean in the mornings or whenever. I haven’t swept since I got it and I haven’t needed to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great robot for cleaning!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first robot. I did use this a few times and it cleaned the whole area. Sometimes it stopped and if you do not know exactly the meaning of its blinking lights, you may not be able to troubleshoot it. If its instruction manual includes an interpretation of its various blinking lights, Have also to empty the dust bin after a room or two as it is a bit smaller than uprights by design. Also, I do not know if its filter is equal to a 99% hepa filter for those with allergies to dust mites and also how much dust do escape while cleaning. Have to schedule cleaning whenever I leave as I may inhale the dust. Would have given a five star if these three things are known.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hands off vaccuming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is easy to use. Have not tried the programming features. It does not come with any instructions so will have to find it on their web site on how to program the rooms etc.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Good cleaning - small bin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba is great but the bin is too small. In theory you can leave the Roomba unatended as it returns to the charging base on its own but because the bin has to be emptied it will not finish the job without human intervention.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Works well, fills fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a few cleaning for it to really clean, almost like it needed to be worked in. Now the bin fills up before it can finish (I have it set to do every thing twice). The small bin really is my only complaint.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Not Impressed Yet

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we have to run the device quite a fewer times and even then it doesn't seem like it picks everything up but we do have really dark floors that show every speck of dirt. I find myself still sweeping because I know it doesn’t pick up as good as we like and it seems just as convenient because when we plan to run it I have to arrange a few things so it doesn’t get stuck or jam. I had high hopes and the jury isn’t out yet; I need to use more often to fairly or more accurately give a proper review but not impressed after 8 months use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    highly recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love this vacumm! always use it when im at work. although i still vacuum with my dyson, i love to use this to always keep my home dust free since i dont vaccumm everyday!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed new laminate flooring in my downstairs. This model cleans well and picks up dirt I did not know was there. App works good, just set time and day and it takes care of itself. Very Pleased

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, the only downside is that you have to make sure that there is nothing on the floor that can get stocked on the wheels not that it would get sticker under furniture or the sliding doors rail

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba means Quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There’s not enough adjectives to describe how perfect the Roomba 960 is. The technology is awesome as well as every positive word out there to describe how well it cleans.

    I would recommend this to a friend