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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just installed new laminate flooring in my downstairs. This model cleans well and picks up dirt I did not know was there. App works good, just set time and day and it takes care of itself. Very Pleased

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Way better than I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This picked up and worked much better than I expected. I figured this was more of a gimmick but it wound up really covering the whole area and actually getting a good cleaning in. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Does the job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba does a better job than my 780. It has only got in trouble a couple of times that needed help. Make sure you get the extened warranty. The 780 had a circuit board issue and no one would work on it. The 960 is expensive and noisy.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have dogs and we wanted something where we didn’t have to sweep or vacuum almost on a daily basis. We absolutely love this roomba!! It picks up all the hair. The dogs aren’t a fan but oh well haha.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    So far so good;))!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Works great for hardwood floors, especially we have dogs;) love it!;) don’t expect too much from it! U still have to vacuum yourself !;) price could be better!;) way better !;)) thank u

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even better than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reviews for the Roomba models and discussions online basically say it works great but has a problem with rugs that have fringe (eating it) or black and dark blue areas (the claim is that it sees them as a ledge that it's about to drop off of and backs up). I have oriental rugs with fringes in every room and several have lots of black or dark blue. So much as I've wanted to try a Roomba for years, it sounded like a bad idea. I finally took a chance and am happy to say that it doesn't have any problem with black areas on rugs and handles fringe very well. I'm hesitant to let it at the fringe on my more expensive rugs, but tucking the fringe under the rug's edge before cleaning doesn't take long, and it avoids the problem. This is the best cleaning purchase I've ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Gives me time to do something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 2 dogs who shed like crazy and I was vacuuming every day and the days you get busy and don’t get a chance to it really shows. This vacuum works perfectly and would suggest it to anyone I know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mom loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mom for Christmas. So far she loves it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Money Well Spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable! This robotic vacuum does it all! Cleans under my bed extremely well! Even after I vacuum with a traditional vacuum, the Roomba goes over and picks up even more dirt! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    the only thing keeping my house clean.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the only thing keeping my house clean. It is now over a year old and still works fine. It does require replacing the spinner and we should probably replace the brushes.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally purchased a device that operates better than advertised. Best money I ever spent and a must-buy for pet owners. I program the Roomba for cleaning twice weekly and come home to a clean home every time.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent for both hardwood and carpet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for both hardwood and carpet. works great for spaces like under bed, nightlamp stand which can't be reached with regular vacuum cleaner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great item. I will always choose to chop items in bestbuy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy to hook up to my iPhone!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent job doing my hardwood floors. In fact I bought one for my daughter for Christmas. Her husband and her raved how great it was. I went back and bought one for myself. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this little guy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this device for about 3 weeks. It is awesome. So far it has exceeded expectations. Would recommend for busy people, those with difficulty getting around, those with kids.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but, it does take a few days to learn your home however.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love my Roomba

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes daily cleaning so easy. I have a bad back which using a regular vacuum is not good to do. I use this for the daily cleaning of dog hair and it goes a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    skeptical buyer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this thing is AMAZING...i was highly skeptical buying this, but my fears of it being a waste of money were quickly done away with after the first use. works just as good, maybe even better than my upright dyson.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Beast mode

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but then I saw it in action. Doesn't fall down the stairs, sweeps back and forth, then diagonally, the edges everything. I also have 3 pets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house is so clean now...it works with pets perfectly

    I would recommend this to a friend