Customer Ratings & Reviews

Enjoying not having to put heavy vacuum around. Works good.

The bad first: Roomba 960 does not like accent rugs, door rugs, hall runners or thick carpets. If you have a lot of those types of rugs you will be very unhappy with Roomba 960. It either catches the edge of the rugs and gets stuck or does a poor job on carpets. The good: It does a good job on hard surface floors like tile, stained concrete and laminate. It has never failed to find it's home base for charging. Even after eating accent rugs and having been manually rescued it continued to clean and found home base for charging. It picks up a LOT of dog hair, lint, fuzz and fine dust. Empty the dust bin every chance you get. Goes underneath beds and some furniture ok. VERY IMPORTANT: There is a lot of room preparation required before unleashing the 960. It will eat phone charging, power, electric blanket and any other cords it runs across. I use wire ties and self stick plastic hooks to keep cable out of the way. Roomba also eats curtains, shears, socks or anything loose that can get underneath it. All the things you know not to run over or into with a vacuum the Roomba does not understand. It just a machine. I don't know what is useful life span is but I've read that with proper maintenance and battery replacement some people have used Roomba's for years. Our dog has a hard time with walking and slipping on our hard surface floors so we put a lot of rugs down to prevent the dog from hurting himself. Sometimes the 960 with eat the edge of a rug and sometimes not. I think I will try double sides carpet tape to hold the rug edges down. The Roomba has never finished a run without eating a small rug and having to be rescued. Roomba won't replace, but will reduce the number of times you have use your corded power vacuum. If you have hard surface floors with few rugs and clutter you will like it.

the only thing keeping my house clean. It is now over a year old and still works fine. It does require replacing the spinner and we should probably replace the brushes.

This little robot vacuum, is absolutely amazing. I have two small dogs, that shed profusely. This item keeps my hardwood floors absolutely spotless. I would recommend this item to anyone.

Makes daily cleaning so easy. I have a bad back which using a regular vacuum is not good to do. I use this for the daily cleaning of dog hair and it goes a great job.

Unit does a good job of cleaning [better than wife expected] AND dog does not go after it as he does a regular vacuume. Expensive, and I can not see how o get it to serve drinks or answer the door, bu still a good buy!

Great Vacuum works great on later thresholds as well

With the mapping technology and sensing it drives its straight line and clean great. Wish it had the mapping to create a path in the app but even without it much better then the 675

ITS AWESOME... Works the night shift at home..❤️❤️❤️

Love it dinner know why I waited so long to purchase

Although it's a bit noisy, this vacuum works great and picks up all the hair! Be sure to empty it after every cycle. If you do it will clean your whole house every time.

OMG. How did I ever live without this thing? And how could I have thought that I clean regularly and still have such a pile of yucky stuff accumulate in the bin after every cleaning? Buy one NOW!

I have four dogs and they shed all the time. The Roomba picks up all the dog hair and dirt from the hardwood floors and the carpet.

Was skeptical at first but then I saw it in action. Doesn't fall down the stairs, sweeps back and forth, then diagonally, the edges everything. I also have 3 pets.

I was very skeptical of this automatic vacuum thing, but this unit has convinced me that this is the greatest invention ever. Love it and I don’t know how people live without it.

I really like the suction on this IRobot. It's also quieter than my last one. The feature to start it from my phone is great because it can start when I'm at work.

Excellent for both hardwood and carpet. works great for spaces like under bed, nightlamp stand which can't be reached with regular vacuum cleaner.

Bought this primarily because I had surgery and couldn't do much for a while, and we don't clean house on a regular basis (I know). Plus we have a cat in the house and 2 dogs outside that we track hair in. We were amazed at how well it cleans! If the dirt bin gets full it goes back to the charging station and sends a message to your smart phone app that it needs cleaned. It usually runs just over an hour per charge. Have had to take bathroom rugs up when it is running and they are thick and gets stuck on them. Also bed skirts, make sure they are up off the floor as well as any clothing items, etc.

It took 3 attempts within 4 months to hit the mark but finally got my 960 with no problems. The first two had some sort of hard drive problem. However, since the last swap I’ve had no issues. I like that I can control it and get notifications from where ever I am. It’s extremely easy to preform maintenance on. Just the other day I took all of the parts off to do a deep clean. It took maybe 20 mins total. Turned out the side brush had some built up hair. Quick fix. It picks up really well and puts up a fight against my Shark Navigator. I would replace an upright with the 960 but I can at least reduce deep cleans to once a week. Overall really solid product.

I absolute love it. We have 2 and they work great.