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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product. This is one of the best purchases I’ve ever made because it such a time-saver, and keeps my carpets and tile floors free of pet hair.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So glad I purchased the Roomba 960.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba 960. It even cleans under my couches and dinning room chairs. I have not had time to set it up to automatically clean, but I am looking forward to setting it up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great except

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this guy , kept keeping up with the dogs qlot easier. Only problem is you got to empty it manually so often if you have dogs. Had this for several months worked great then started having issues one after another. First the mapping wasn't working so I would have to reset once a week which wasn't so bad. The i would have to maintenance clean it more then once a week to everyother day otherwise it wouldn't do the schedule clean . I just got tired of maintenance cleaning it. At that point I was better off owning a nice manual push vacuum. These still have a ways to go to be perfect but they are almost there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for help around the house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this vacuum. We set it to clean and can get other things done around the house without any worries. It functions well and we have had no issues as of yet!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    I love this robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot literally makes my life so much more easier, it literally vacuum all my dog hair up from the floor along with other hair loss and I now I Love walking on my floors barefoot!.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this Robot!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to take on our new dog's fur. I run it every morning and it is fantastic. I couldn't be happier with it - have had it for a bit over a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for our upstairs after trying the 980 on our main floor. The fact it will go back and recharge and resume cleaning like the 980 was the selling point. Plus it is $200 cheaper and includes smart app. Doesn't have quite have same power but it does an excellent job. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Roomba960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is where you can use an app to control the roomba. Control is minimal. Designed to be a vacuum is what you get. Set it and forget makes it easy to let it do its thing while you can concentrate on other priorities

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Good vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. The only complaint I have is that you need to keep an eye on the surroundings where the machine will be running through. It’s gotten stuck several times and the session had to be canceled.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    If you have pets, this is a must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years, I have loved my Dyson. But after my husband purchased our Roomba, life hasn't been better. Our house has never felt cleaner, especially living with two dogs. The vacuum is a serious game changer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design, cleans on carpets or hard wood flooring. Needs minimal supervision. I had to reset wifi network to display maps in the app. Otherwise it's pretty good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical of these products but tried it at the insistence of my family and I love it. saves time and I can clean when and how many times I want.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an expensive gadget, but if you have pets it’s a must. I have this on a schedule and my home is pet hair free everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Nice job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good way to keep our home clean. Pets were scared of this at first, but I think they are ok now. Small things kind of bothersome, but we got used to it.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Convinent but romba's wear and tear is quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A generally happy purchase, but the romba's wear and tear is obvious and very quick. I have only had it for 6 months, the dust bin's snap already broke and the the gear's edge has worn out as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good vacuum cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. It was totally amazing how much dust and dirt was in the trash can the first time we emptied it. It does a good job. It is a little loud. We have hardwood floors.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time doing other things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first read about this product my thought was how lazy can one get, but after research I bought one. I can say it gives me more time do accomplish other tasks. Also important to mention it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    overall good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought a month ago..runs well..looking forward to...

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great robot. Worth the $$$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a cheaper roomba for several years and decided to upgrade. 100% worth it. Gets stuck far less, bin is much larger and the tangle free rollers do not collect hair like the old brushes did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for maintaining a clean home!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before this, I had a Roomba 650 which was nice until it stopped working with its dock. I then decided to upgrade to this 960 model, and let me just say that it is a significant leap forward. The breakthrough with the 960 is the navigation and its ability to clean in an organized linear pattern, whereas lower models tend to go in arbitrary paths. This alone assures me that every corner of my home is being cleaned and is done in almost half the time my 650 used to take. It's also great to point out its ability to link to Wi-Fi and be controlled by either an app or a smart home system like Amazon's Echo. This is one of the best items I've ever purchased and allows me to effortlessly maintain a nice and tidy home.

    I would recommend this to a friend