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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 3,422 reviews
  • Rated 4 out of 5 stars

    Good vacuum but need to clean constantly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This roomba does a great job when it comes to coverage. I bought this since it was the entry into multi room cleaning. My wife keeps the floors quite clean but this thing is great. Very easy to make sure your floors are ready for company. The only issue I have is that the dirt bin has to be changed after every use. The sensors tend to get clouded as it picks up dust and causes the roomba to say its full. It says you have to empty the bin 1-2 times a week. I can’t see how that is possible since as soon as the sensors are covered in dust, it says it’s full. Other than that, it works perfectly although it is a bit thick and can’t get under all the furniture

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for dog owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on keeping dog hair picked up on hardwood flooring and carpet. Has a more uniform cleaning pattern compared to the random pattern of the roomba 760 that we have moved to another level for cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i run my room once a day upstairs to help with the pet hair and the results are absolutely amazing. Every time I empty the cartridge with the dust and the hair, i am amazed at how much it picks up!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    As advertised, excellent product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a competitor first and was very disappointed. This product works better, faster and does all I expect and more. With $100 off it was truly a great value!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect Little Helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this little guy to help out because my husband and I have busy schedules and don’t always have time to clean. It is literally effortless. Just press a button and go. Totally worth it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love the iRoomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is awesome, although i did expect it to go from my hard floor onto my carpet and it doesn't want to do that but the hard floor area is amazing. i have it set to run every day, love it.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    The best cybernetic maid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Between my 2 cats and myself with long black hair my house is drowning in hair but the Roomba came to the rescue. Now I don't have to sweep everyday I have a techno maid. Uhuuuuu! (jumping of joy).

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best investment we made in a while. “Phil” (our roomba) does his job everyday and makes life easy for us. Wish the bin was larger but that’s the only downside!

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Not bad....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not bad of a robo vacuum. I wish the dust container held a lot more! Then battery is very good but since the container is small you need to clean it more often.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Wife loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife named it Alice after maid on Brady Bunch. It really works. Obviously it can't do every nook and cranny but it keeps the house tidy between spring cleanings. Keeps pet hair to a minimum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall product and performs as advertised. It does tend to skip small area for some reason but hopefully works itself out soon, but other than that it’s a great buy

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great for every day cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for picking up every day dirt, especially if you have a shedding dog. It truly gets in every nook and corner well. Plus I like the fact it is programmable and works well with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it product. Extremely busy work hours make it difficult to keep the house clean. This product saves me atleast 2-3 hours every weekend, which is clutch!!!

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Wish it picked up dog hair beter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good. We have 2 shelties and it does t pick up all the hair and what it does pick up it clogs or fills rapidly. It picks up all the other stuff fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot works very nicely to keep us from having to sweep dock for every day and so it is an extremely useful tool, you do still have to empty it a couple of times but it does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Well worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a dog and two kids and this is just a time saver. Runs well between hardwoods and carpets. No issues so far, we have had it for about a month and run it at least once a week if not more frequently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Helpful Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this vacuum for about one month and works great! Able to active it via associated app, which comes in handy. It is amazing as to how much stuff it accumulates each time it is used! Has rubber instead of brushes for the rotating drums on the machine, therefore much easier to maintain (hair gets all tangled up when it has brushes, this one doesn't!). It usually cleans for an hour or so, then returns to its base to recharge. Only time will tell as to the when the battery will have to be replaced..... We are very satisfied so far.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for wood/laminate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this roomba because the shallow rollers were better for hardwood and laminate. We don’t have any carpet. With 3 cats it’s so awesome for cleaning up litter and fur.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very impressed with vacuum. No difficulties changing from to carpet. Not very loud. Gets the job done. I have low shedding large dogs that track sand inside. Picks up sand with no issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The hardest working member of my household

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the subject says, Frank is the hardest working member of my household. Who's Frank? Frank is my Roomba 960 that vacuums like it is his job. Just when you think he's done he does a second pass over everything and then sweeps all the edges of the rooms. When he gets tired, he goes back to his station for a nap and then picks right back up where he left off. I cannot say enough good things about Frank. If you have floors and you hate sweeping, you should really look into employing one of Frank's siblings.

    I would recommend this to a friend