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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 3,422 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent vaccum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely adds to the convenience and is decently powerful with good mapping ability. Definitely not sufficient as your only vaccum. Battery life isn’t the best either.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works extremely well in cleaning the entire floor with multiple types of surfaces. Solid battery life on a full charge and excellent iPhone app to control it remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot Roomba 960

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great investment, it leaves the floors clean and with two grandchildren ages 4 and 2 this gives my daughter more time to spend with the kids,

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great easy to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iRobot works great, better than I expected, wish it was a little quieter but I’ve scheduled it to run when not home so really doesn’t matter!! Would refer a friend to buy it!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better living with tech. The roomba cleans my entire ranch home and though I occasionally still use my dyson, for the most part the roomba does it all -- and I have 2 dogs! Excellent product!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great suppliment cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba is a great product! It is very convenient and helpful. We have a pet and we use the roomba for intermediate cleanings. It lightens the burden in between deep cleanings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how I ever lived with out this before. I have 4 cats and the Roomba keeps my floors cleaner than they have ever been. I run it once a day and my wood floors and carpets look great.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Very good vacuum but " NO MAP"

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, if you don't care which direction will do the job, this is the one for the price. I return it and bought the I7 for that reason.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Two indoor cats + carpet. Love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only been using for a few weeks but wish I had bought this years ago. Have had to empty and recharge a couple of times as it picks up so much pet hair.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot - Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the iRobot - Roomba 960, wish we would have purchased sooner. We were amazed at how well it cleans the floors, and we have 3 dogs. If you have pets, this is a MUST!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A robot vacuum that doesn't suck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a white German Shepherd, we were constantly loosing a battle of the Fur. Keeping up with the task of sweeping, was pretty overwhelming. Finally, I broke down and purchased the Roomba 960. What a difference it has made. I programmed the unit to start prior to waking up, wake up 1/2 way through it's cycle to empty the collection bin, and away it goes to finish on it's own. I again run the unit at 4:00p and now have won the battle. The 960 does very well around furniture legs, under tables, and has yet to fail the self docking feature. The 960 works very well across hardwood floors, but does tend to struggle across thick area rugs, especially in tight spots.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I've ever bought, works great, my house is vacuumed on an automated schedule every other day... so easy to setup and control.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall vacuum is amazing. Takes some time but it does learn its surroundings and becomes more efficient. Just do not like that it always seems to get stuck under or in the same furniture over and over

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A good help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good at picking up hairs and dust, but many times it will run out of battery before going to recharge itself (which is what is supposed to do). It may be a bit noisier than the 800 series

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice puppy helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba it's an excellent helper and easy to use little vacuum machine Of course for the size, it requires to empty the dirt storage quite often, but definitely gets the job done I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice addition for busy family.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really pleased with the Roomba 960 (I named her Rosie Roomba). Rosie does a nice job of cleaning our hard wood floors in the living room, dining room, great room and the vinyl floors in the kitchen. To do our first level it takes about an 1 hour 20 minutes. Rosie cleans the area on the same charge without having to return to the base. I found that putting the chairs up so that she doesn't have to navigate around them, speeds up the cleaning time. I put the chairs up the night before, and start it early in the morning via the app about 2 hours before we wake up. Nice having a freshly vacuumed house first thing in the morning. Great time saver.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great cleaning device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have found the Roomba 960 to be an excellent choice.It automatically cleans all surfaces in our home. It gets into places we normally cannot reach with our vacuum cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really does the job. We have scheduled the roomba for specific hours and we always find the carpet clean. It changes from carpet to a regular tile with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I call her Rosie after the robot maid on the Jetsons. She's great. House is spotless when I get home. And if you're bored, watching this thing zoom around the house is oddly entertaining

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great robot for cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to Easy the life of my wife becouse we have a dog and she had to clean every day. Now with the iroomba. We just have to leave it by itself and it does all the dirty job. Great Machine.

    I would recommend this to a friend
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