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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 3,422 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent vaccum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely adds to the convenience and is decently powerful with good mapping ability. Definitely not sufficient as your only vaccum. Battery life isn’t the best either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE MY ROOMBA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought for myself, I used to vacuum as I don't like brooms. My hands hurt as I have arthritis so it was getting too be a bit much for me. A friend told me she had one and loved it , she has previous model. I seen the reviews and with her recommendation I bought it. I LOVE IT. I have a small ranch house, it cleans my floors very good. When I clear the debris chamber I wonder where all that fuzz and dirt came from. I had it set for 3x a week but now I've changed to everyday except Sunday. It saves my hands and my time. I loved it soooo much I bought the same one for my mother. I had to explain it to her and set it up. She loves it too. I don't know why I didn't buy sooner!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I've ever bought, works great, my house is vacuumed on an automated schedule every other day... so easy to setup and control.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Two indoor cats + carpet. Love this product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only been using for a few weeks but wish I had bought this years ago. Have had to empty and recharge a couple of times as it picks up so much pet hair.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It cleans very well, you just need to be careful if you have small rugs on the floor, because it can get stuck there. I read some reviews complaining about wifi access issues. I had no problem setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Expensive but worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works extremely well in cleaning the entire floor with multiple types of surfaces. Solid battery life on a full charge and excellent iPhone app to control it remotely.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Irobot helps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot really help me to keep my house clean. It’s very useful for people who don’t have enough time to clean everyday. Thanks irobot.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great suppliment cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba is a great product! It is very convenient and helpful. We have a pet and we use the roomba for intermediate cleanings. It lightens the burden in between deep cleanings.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    better value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wife is happy with this one. We tried the most expensive one first and had to take it back. This one is better for value/performance in my opinion

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great easy to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iRobot works great, better than I expected, wish it was a little quieter but I’ve scheduled it to run when not home so really doesn’t matter!! Would refer a friend to buy it!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best helper a woman could ask for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! This is the best thing I bought for myself! It cleans when and where I need and cleans better then my cordless dyson ever did!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job at vacuuming and cleaning up all the dog hair. Love the auto feature where it empties out the Roomba into the trash dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better living with tech. The roomba cleans my entire ranch home and though I occasionally still use my dyson, for the most part the roomba does it all -- and I have 2 dogs! Excellent product!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot - Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the iRobot - Roomba 960, wish we would have purchased sooner. We were amazed at how well it cleans the floors, and we have 3 dogs. If you have pets, this is a MUST!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure how I ever lived with out this before. I have 4 cats and the Roomba keeps my floors cleaner than they have ever been. I run it once a day and my wood floors and carpets look great.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really does the job. We have scheduled the roomba for specific hours and we always find the carpet clean. It changes from carpet to a regular tile with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A robot vacuum that doesn't suck!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a white German Shepherd, we were constantly loosing a battle of the Fur. Keeping up with the task of sweeping, was pretty overwhelming. Finally, I broke down and purchased the Roomba 960. What a difference it has made. I programmed the unit to start prior to waking up, wake up 1/2 way through it's cycle to empty the collection bin, and away it goes to finish on it's own. I again run the unit at 4:00p and now have won the battle. The 960 does very well around furniture legs, under tables, and has yet to fail the self docking feature. The 960 works very well across hardwood floors, but does tend to struggle across thick area rugs, especially in tight spots.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iRobot

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband Bought Me this when we Loved to our New home, it does the job, easy to set up and use! One of our best purchased item of the year

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great cleaning device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have found the Roomba 960 to be an excellent choice.It automatically cleans all surfaces in our home. It gets into places we normally cannot reach with our vacuum cleaner.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this product. We have it programmed to clean before we get up in the morning. It is so easy to use. Makes life much easier!!

    I would recommend this to a friend