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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 3,422 reviews
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Awsome gift for the clean freak!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The kids suggested this irobot for mom for Christmas and dad went for it. The best investment.if you have pets that shed and a wife that loves a clean house it's perfect! Getting the mop next!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Irobot helps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot really help me to keep my house clean. It’s very useful for people who don’t have enough time to clean everyday. Thanks irobot.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Roomba is awesome and is now part of the family- she really cleans and my floors look better than when I used to vacuum myself. Never thought I would buy one so tried it and keeping her!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    better value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wife is happy with this one. We tried the most expensive one first and had to take it back. This one is better for value/performance in my opinion

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job at vacuuming and cleaning up all the dog hair. Love the auto feature where it empties out the Roomba into the trash dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best helper a woman could ask for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! This is the best thing I bought for myself! It cleans when and where I need and cleans better then my cordless dyson ever did!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great device!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS:Works well and cleans well. CONS: It is a dirty business to clean its dust "reservoir". Overall: a good purchase that cleans your floors on its own!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy, I should have done it along time ago. Takes complete care of my 2300 square-foot house, everything is cleaned when I get home from work. Works beautifully!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy with this model.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is everything it say about it! I set it cleans at night. I get up to a clean floor. Wasn’t sure I’d like it but now I can say is I love it!

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Happy Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it mainly to pick up dog hair on hardwood floor. Works well when it doesn't get stuck. Works well on our carpet too. Debris collector is small. Have to empty frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely LOVE this product. We have it programmed to clean before we get up in the morning. It is so easy to use. Makes life much easier!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iRobot

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband Bought Me this when we Loved to our New home, it does the job, easy to set up and use! One of our best purchased item of the year

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Vacuum- A lot less dust in the house too

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty impressive this learned our entire 1st floor and completes the vacuuming daily. We have learned to avoid “traps” for Roomba (eg. It shuts itself in our 1st floor bathroom because it cleaned near the door and swung it shut). I also learned to schedule it to clean during daylight while the kids were at school. If you run it in the dark, the sensors do not work well and only a fraction of the space is covered. There is a lot less dust in the house now too. It was easy to spot on our dark hardwood floors before we ran the Roomba daily. I really like the programming from my phone and scheduling when it runs.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Great Vacuum for small houses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good so far. My only concern if anything is the tiny dustbin. Every 3 rounds or so of vacuum, I need to empty the bin. Not too bad though. Everything else is perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love how great a job it does! The only thing is it has a hard time finding the docking station when finished but we’ve had that issue with earlier models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum cleaner works. I remodeled the upstairs of my house and left the floors to this thing. The only problem I’ve encountered is that I started using it before I hung the solid six panel doors back in the frames after staining and finishing them. The vacuum got tangled up in some clothes in the closet one day. Then it got tangled up in the shower curtain the next day. If you use this vacuum you need to be a vigilant housekeeper. It won’t clean around your dirty socks and the extra long shoestrings in the sneakers you left in the floor. But it works reliably when used in a neat house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vaccum cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought I would buy a robot for cleaning, this has been awesome, although sometimes a cleaning job gets canceled without me initiating it.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Roomba 960. The brush is great. Picks up hair and dust without the hair getting wrapped up on brush. Also love the fact that you can set schedule for it to run.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good toy. The patterns can get crazy and it gets

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool toy to have. Need to be home as it get stuck on lots of things. The battery seems to run out quickly and takes over 2 hours to vacuum my main floor.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Roomba for dog owners

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Roomba for my daughter for Christmas. Her comment back to me was that she does not know how she ever lived without it. That says it all.

    I would recommend this to a friend
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