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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Product!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using it almost daily. This is a great product, the app works very well. It cleans both hardwood and carpet very well. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clean floors and a peaceful house!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my iRobot roomba, Now I don't have to argue with my daughter about sweeping the floors anymore. It picks up everything!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one I have owned. Love the fact it maps out your house and brings itself back to charge. Love!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has worked great. It is loud. It is easy to clean and the app works perfectly. I normally put it on when we leave the house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum for Tidying the house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We run this at night to pick up the cat fur from the day. I works great. It doesn't take the place of vacuuming bit it keep the house floor clean.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Christmas gift for my mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my mother for Christmas and she loves it. It does a pretty good job of vacuuming and will do most of our upstairs floor before it needs a recharge

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    This is an amazing addition to our home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works incredibly well, goes over all rugs and into corners we have a tough time getting into. We are very impressed with how well it works.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far, all good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot 960 Roomba is working great - it cleans good - it operates as advertised - it has not been trapped - I’m still learning about it - so far all is good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My best friend !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2020 Covid pandemic has made everyday a nightmare. Sheltering in place means increased need for clean floors . Roomba fills that need .

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as my older one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new iRobot follows a different pattern. It goes back and forth. This is great from the stand point that you know what room it is cleaning so you can go else where. However, it doesn't get the corners as well as the older version.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never thought I would like an iRobot but this was a great purchase. It runs while I am at work and I come home to a clean floor. Nice!!!

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rhomba works very well except on shag rugs. It does a good job of picking up pet hair and can cover a large area with several chargings remembering where it left off.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use the roomba for every room in the house. It picks up nearly everything and leaves crisp lines in the carpet as if the room was cleaned by a professional! Love this product.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Handy helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gadget is a must have. I have two dogs and roomba always gets their fur. I can easily push the button on my app to have it clean no matter where I am.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Surpassed my expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to give the wife a break and to minimize the frequency of sweeper cleanings. This thing is amazing and picks up far more than I ever imagined.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    We love our Roomba 960!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We run our Roomba 3 days a week when we are out of the house. We make sure we have all doors closed to the closets and/or bathrooms or it will get stuck inside. We love it so far.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Great featured vacuum and a real time saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is a great time saver and has great features through its app linkage. Wish we could link it on multiple devices and that it had a little larger dustbin, but that is very minor.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thrilled with my new Roomba! We have pets in the house and we run it daily, I was surprised at how well it keeps the pet hair cleaned up! I would hate to live without it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great vac.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little machine to help me multi task. I can dust the table tops while the Robot vac is cleaning the floor. A bit pricy but fun to have to work for me.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard floor, medium size carpet and pet toys, no problem! Only if u have to clean specific spot, I suggest to get a broom, will be faster

    I would recommend this to a friend