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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 3,422 reviews
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Nice but a little loud.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice vacuum. It picks up pretty much everything and it great for pet hair. Our only complaint is that it is pretty loud.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my new best friend because I don’t have to sweep/vacuum anymore! Handles pet hair beautifully

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is perfect, the wife and myself have never been happier about a purchase. Being a parent this is a must have product.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best Roomba EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life changing! We love our Roomba! We have two dogs and it manages to pick up everything and never gets stuck. You will get your moneys worth and so much more!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Petlover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great vacuum. I use three days a week and every time it picks up cat hair, litter, and food fantastically. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Good Bot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it helps with daily cleaning especially with dog hair.. this way i only need to use the large vacuum once a week instead of daily

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big improvement over euphy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is much better than I had expected however there are still some things that are irritating. Most days everything is fine and I barely know it’s been around the house. Others I have to hunt it down to find where it picked up an error code. This isn’t a real problem but for the price point you would expect less issues than I am currently experiencing (2-3 a week). Again if it were stuck on some toy, cord, or other obstacle that would be a different story. I still recommend the roomba to someone looking for a robot vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for cleaning up after toddlers crummy mess.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for daughter and family. Two toddlers that drop everything onto the floor. They are amazed at how well it cleans and how much debris it actually finds.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does the work for you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a dog and 2 birds and they can get pretty messy. This room a does a great job keeping up with the floors on days I dont feel like vacuuming.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Amazing Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans my entire house effortlessly, capturing LOTS of pet hair. Invisible wall helps keep Roomba from going into messy bedrooms and knocking over pet food bowls.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Roomba 960

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum does a great job. It keeps the house really clean. The only places it has troubles with are certain corners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the trick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I have all hardwood and tile floors. I highly doubt it would work well on thick carpet. I am amazed what a great job it does. I was dubious in buying one. The Google home integration is great and one of the reasons I bought this model. Easy to empty the dirt and it tells me when I need to. I bought when on sale. Over all you will need to clean by traditional methods from time to time. However to keep floors clean in between deep cleaning it is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba works well at picking up pet hair and litter. It also gets dust very well. We’re getting a second one for downstairs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A major help for pet owners and cookie crumbers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical that such a vac could do a good job but a good friend, who loves his Roomba, insisted we get one. My house has four levels of living space and lugging a vacuum cleaner up all those stairs is hard. With my Roomba, which I have named Rhoda, I just carry her up and put her to work while I am dusting and tidying up. It's amazing how much dust and cat fur Rhoda finds under beds, in the corners of rooms, and on the rugs. Weighing only 8 pounds, she is easy to move around. When on the level of the charger, of course, she returns automatically. My floors have never been this clean everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves this. We have no pets but two small children and it saves us from sweeping every day with the small crumbs left in the kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Rumba what is the best thing I've ever bought. While its doing the carpets I'm able to freely move about and cleaning everything else would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my roomba! My only problem with it is that it seems to be cleaning too well, I have to empty the bin a lot!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works as advertised. It covers the room methodically on hard floor and rugs. It covers the area well and picks up dog hair efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dog friendly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dogs are terrified of the standard vacuum, but they actually like the Roomba! I set my schedule for a daily clean and my carpets are always spotless.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vaccum

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Roomba! Run it about 3 times per week. Does a good job. I now only occasionally get my other vac out to do wallboards etc.

    I would recommend this to a friend
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