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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 3,422 reviews
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Gets stuck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job but gets stuck a LOT . At least 3 times per cleaning. some times hard to find when it does. Needs a better app that will tell you where it is!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My disability makes it difficult to push a conventional vacuum and the roomba solved this problem for me. It does a great job on the floors and rugs and does all my rooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the trick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I have all hardwood and tile floors. I highly doubt it would work well on thick carpet. I am amazed what a great job it does. I was dubious in buying one. The Google home integration is great and one of the reasons I bought this model. Easy to empty the dirt and it tells me when I need to. I bought when on sale. Over all you will need to clean by traditional methods from time to time. However to keep floors clean in between deep cleaning it is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is perfect, the wife and myself have never been happier about a purchase. Being a parent this is a must have product.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Good Bot

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it helps with daily cleaning especially with dog hair.. this way i only need to use the large vacuum once a week instead of daily

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my roomba! My only problem with it is that it seems to be cleaning too well, I have to empty the bin a lot!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Big improvement over euphy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is much better than I had expected however there are still some things that are irritating. Most days everything is fine and I barely know it’s been around the house. Others I have to hunt it down to find where it picked up an error code. This isn’t a real problem but for the price point you would expect less issues than I am currently experiencing (2-3 a week). Again if it were stuck on some toy, cord, or other obstacle that would be a different story. I still recommend the roomba to someone looking for a robot vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Xmas Present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for my mother as a Christmas gift. So far we love it! It's picking up dirt we've been missing for ages. It even handles the Christmas tree droppings no problem. We live in an old house with wonky floors, uneven thresholds, and odd rugs. The Roomba has handled them all. We only had to modify one threshold slightly as it was too big for it to 'jump'. One caution I have is that it does need a little bit of light to work. If you plan for it to run automatically overnight in a dark room, you may want to also purchase a cheap night light.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba works well at picking up pet hair and litter. It also gets dust very well. We’re getting a second one for downstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever, love it! We have two dogs, and the Roomba helps keep the pet hair under control! I recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very handy rbot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very handy robot vacuum that you can run every day. It is user friendly and very easy to use. I strongly recommend this to anyone who is considering to buy one.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vaccum

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Roomba! Run it about 3 times per week. Does a good job. I now only occasionally get my other vac out to do wallboards etc.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does the work for you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a dog and 2 birds and they can get pretty messy. This room a does a great job keeping up with the floors on days I dont feel like vacuuming.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Roomba 960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall solid product, set up was easy. Only issue I have encountered is it gets stuck on the track of my sliding glass door.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    A must have for busy household

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister got one, showed me how it works. I got me one and love it. I only have to get my big vacuum out once a week

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just OK. Almost good.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to like this. The battery did not last as long as it was supposed to. Customer service was REALLY good on this product. They sent a new battery and kept an eye on the progress of the clean and even called us to discuss issues. But in the end... it just took more time to make sure it wouldn't get stuck and to monitor it then it did just to vacuum myself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best Roomba EVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Life changing! We love our Roomba! We have two dogs and it manages to pick up everything and never gets stuck. You will get your moneys worth and so much more!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves this. We have no pets but two small children and it saves us from sweeping every day with the small crumbs left in the kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new to robot vacuums so this was a good start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy and trouble free as advertised. After a week of getting cords zip tied out of the way the wife is now not complaining as much about the the time saver that was taking all of her time chasing it around and getting it unstuck. The selling point is it always finds dirt and in our house with 2 cats, cat fur. I think it dawned on the wife after a couple weeks that the amount of dirt from under things and seldom used corners was making the air and house healthier. Satisfied just wish this one was programmable, getting Iseries next.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for cleaning up after toddlers crummy mess.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for daughter and family. Two toddlers that drop everything onto the floor. They are amazed at how well it cleans and how much debris it actually finds.

    I would recommend this to a friend