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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 3,422 reviews
  • Rated 4 out of 5 stars

    new to robot vacuums so this was a good start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy and trouble free as advertised. After a week of getting cords zip tied out of the way the wife is now not complaining as much about the the time saver that was taking all of her time chasing it around and getting it unstuck. The selling point is it always finds dirt and in our house with 2 cats, cat fur. I think it dawned on the wife after a couple weeks that the amount of dirt from under things and seldom used corners was making the air and house healthier. Satisfied just wish this one was programmable, getting Iseries next.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love the roomba!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Roomba. I have a big dog that sheds plenty. I programmed the Roomba to run 3 days a week and it helps me stay on top of all the fur!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever, love it! We have two dogs, and the Roomba helps keep the pet hair under control! I recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I love being able to schedule and forget about it. It sucks up so much crap! I didn't realize how dirty my floors were!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for pet hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 golden retrievers and this thing keeps out floors looking great. I had another brand of robot vacuum and it was nowhere near as effective.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does what it's supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to setup. Just set it in a room and push the button. I let it do its thing during the day when I'm away and the floors are always clean.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Roomba 960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall solid product, set up was easy. Only issue I have encountered is it gets stuck on the track of my sliding glass door.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    A must have for busy household

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My sister got one, showed me how it works. I got me one and love it. I only have to get my big vacuum out once a week

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts that it would actually clean as I wanted but this vacuum gets it done! I can do the dishes and vacuum my floor at the same time!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, no complaint about this item, highly recommended, i returned because I want i7 but this one worth it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum, best suited for carpets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, best suited for carpets. Suction not as strong as i7s, but gets the job done. No issues with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy setup. Linked with Alexa. Had one operational question and customer service was prompt and good.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Really nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, it can be quirky at times (can't find it's way home, gets stuck), but it gets the job done for the most part. My wife and I are now fans of the Roomba!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I have hard wood floors and this works very well picking everything up. I was surprised how much it gets.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just OK. Almost good.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really wanted to like this. The battery did not last as long as it was supposed to. Customer service was REALLY good on this product. They sent a new battery and kept an eye on the progress of the clean and even called us to discuss issues. But in the end... it just took more time to make sure it wouldn't get stuck and to monitor it then it did just to vacuum myself.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great cleaning and not very noisy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After first cleaning unit would not charge. Called tech support and after removing battery, reinstalling and rebooting unit it has worked fine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great addition to our home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a 1 year old makes it harder to keep up the floors on a daily basis. This makes a great addition to keeping up with hardwoods and carpet.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Amazing technology with some quirks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this roomba and it cleans very well. But it does have some issues cleaning everywhere and sometimes gets lost or stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wife is very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too happy on the first use but got better and better and she loves it now. Just took a bit to figure it out. Cleans very well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for almost two months. It works well on both floors and carpet. I can save much time for vaccume.

    I would recommend this to a friend
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