Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 3,422 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful, no complaint about this item, highly recommended, i returned because I want i7 but this one worth it

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I love being able to schedule and forget about it. It sucks up so much crap! I didn't realize how dirty my floors were!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works as advertised. It covers the room methodically on hard floor and rugs. It covers the area well and picks up dog hair efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum, best suited for carpets

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum, best suited for carpets. Suction not as strong as i7s, but gets the job done. No issues with the app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba960

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy setup. Linked with Alexa. Had one operational question and customer service was prompt and good.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba 960

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, I have hard wood floors and this works very well picking everything up. I was surprised how much it gets.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Amazing Vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans my entire house effortlessly, capturing LOTS of pet hair. Invisible wall helps keep Roomba from going into messy bedrooms and knocking over pet food bowls.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Dog friendly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My dogs are terrified of the standard vacuum, but they actually like the Roomba! I set my schedule for a daily clean and my carpets are always spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A major help for pet owners and cookie crumbers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical that such a vac could do a good job but a good friend, who loves his Roomba, insisted we get one. My house has four levels of living space and lugging a vacuum cleaner up all those stairs is hard. With my Roomba, which I have named Rhoda, I just carry her up and put her to work while I am dusting and tidying up. It's amazing how much dust and cat fur Rhoda finds under beds, in the corners of rooms, and on the rugs. Weighing only 8 pounds, she is easy to move around. When on the level of the charger, of course, she returns automatically. My floors have never been this clean everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Rumba what is the best thing I've ever bought. While its doing the carpets I'm able to freely move about and cleaning everything else would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love the roomba!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Roomba. I have a big dog that sheds plenty. I programmed the Roomba to run 3 days a week and it helps me stay on top of all the fur!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for pet hair

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 golden retrievers and this thing keeps out floors looking great. I had another brand of robot vacuum and it was nowhere near as effective.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does what it's supposed to do

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to setup. Just set it in a room and push the button. I let it do its thing during the day when I'm away and the floors are always clean.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Amazing technology with some quirks

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this roomba and it cleans very well. But it does have some issues cleaning everywhere and sometimes gets lost or stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this on our second floor everyday so our carpet always looks as if it were just vacuumed. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Just Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for almost two months. It works well on both floors and carpet. I can save much time for vaccume.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complaint free, helping hand!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every working woman loves to come home to a clean home. My husband is a finish carpenter and I have a 12 yr old son. So, my wood floors are constantly having saw dust or dirt tracked in. It’s been such a help to have my iRobot clean up after us. When a mom gets regular help, without complaints, it’s a miracle! So, I’m thrilled. I just wish I had an auto mop to follow behind!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent vacuum

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my doubts that it would actually clean as I wanted but this vacuum gets it done! I can do the dishes and vacuum my floor at the same time!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Never living without my Roomba

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game-changer in my house, and no argument on who is doing Chores. I think that's a solid win for anyone with kids or animals.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wife is very happy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too happy on the first use but got better and better and she loves it now. Just took a bit to figure it out. Cleans very well.

    I would recommend this to a friend