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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    iRobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my iRobot from my kids for Christmas. I always said I didn't want one. LOVE it! I use it every day.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It's great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It does a good job. Sometimes it goes dead before it goes back to the base and cancels the job. Even with that issue, it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Beast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is the real deal. Handles my entire apartment with ease. Pretty powerful motor, for the size. Very impressed & love the wifi capability.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Super robot vacuum.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my I robot. It makes my life much easier.. It does a great job keeping my floors looking good, especially when my daughters hairy dog visits.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    IROBOT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great on carpet, hooked to Alexa, just tell her to vacuum , then ask her to send it home, amazing. ♡♡

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba best for hardwood floors.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on hardwood floors and tile. Keeps the dog hair from building up. Best thing I could have purchased after installing new flooring.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Irobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. I had the first generation of this little helper, they have improved 1000 folds. Love this little guy, keeps the house dust free.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Lifesaver

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for our home because we have 2 dogs. It’s does a great job helping keep up with pet hair.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Pretty good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy so far. Just a bit on the pricey range. Love the charge and resume the same job feature. Wish it has clean-by-specific room feature too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Jarvis

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and operation. Makes us pick up the house more often so that the vacuum can do it’s work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best investment ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Roomba!!! It is easy to use and clean, and I sit and have a cup of coffee while it does the work.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    IRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much I bought 2, one for upstairs & one for downstairs. My husband & I both have back problems & a large house so these are miracles fir us.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup through app. Does a great job covering all areas and fits under the furniture for those hard to reach areas.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it but it's not perfect...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love using my Roomba in between deep cleans but there are a few issues. It doesn't always get corners and along walls as well as I'd like and it has a tendency to repeat the same large area rather than moving on to other open areas that also need the work. However, I did buy a knock-off brand of a remote vacuum and that one was HORRIBLE! It went in circles and couldn't get itself back onto the charging station... This is DEFINITELY better! I'd recommend this to others - just don't expect perfection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally purchased a 675 however the randomness of how it vacuumed and missing several spots caused us to return it. Got this 960 instead. It is so much better because it uses a pattern to ensure that is covers the entire floor. It also can handle multiple rooms. It'll vacuum as much as it can before the battery dies, go recharge, and then continue where it left off. After it is done there is a coverage map in the app showing exactly what was vacuumed.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with our new addition:) Does a great job. The bin does fill quickly since we have wool plush rugs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The vsccum is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is everything that I had hoped for. We were looking for something to vacuum the basement without having to haul down our vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does whats its supposed to do by making life easier. only downside is it'll get stuck every now and they but other then that its worked flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best present i got for Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG! Why didn't I get this sooner - best duster for my hardwood floors gets all the baseboards clean too. Also love that it cleans under the beds!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It just takes care of the floor with little help from me. We have laminate floors with a couple of rugs. This model done great on both! Couple of things to remember if you buy one: 1) Don't leave trash on the floor. We had a couple of pieces of paper get caught in the rollers and cause the roomba to stop and give an error. 2) Some corners and table legs can make it get stuck. It fits under our end tables, but can get confused and think its stuck at times. Overall, its an easy way to keep our floors clean without sweeping and vacuuming every day.

    I would recommend this to a friend
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