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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Would not go back to regular sweeping!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roomba keeps my floors clean. I set this up to clean 3 times a week and has never failed. I love this machine!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Irobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice unit. I had the first generation of this little helper, they have improved 1000 folds. Love this little guy, keeps the house dust free.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Roomba

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome vacuum cleaner that you can program to remove all dirt and pet hair from my wood floors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    “Vroom”ba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. Just gets stuck under the couch sometimes and in a relatively simple spot. Instead of doing a “U’ey” it tries to down shift and hammer down right straight through my couch frame. Picks up a lot of dirt though and the app is good. Maybe getting the version above and being able to pick which rooms to clean would be useful. Other than that. Monday, Wednesday, Friday it’s set at 5 am and I come home to a some freshly swept hardwood. Don’t get a wife, get a roomba.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this iRobot vacuum. It cleans. The only complaint it doesn't pick all the small trash that is in the corner.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The vsccum is great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is everything that I had hoped for. We were looking for something to vacuum the basement without having to haul down our vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a gift at a terrific black Friday sale by Best Buy. A gadget for a busy professional who has barely any time to complete household tasks. Therefore this iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum is a complementary chore busting technology that eliminates dirt and dust in a controlled environment. Easy app to install and program accordingly for someone who is tech savvy. So far our daughter has given it a 2 thumbs up approval.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it. I won’t ever not have one

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great, if you hate vacuuming then this is for you! Easy setup and come home to a nicely vacuumed house!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I simple love this Roomba vacuum. I can let it go and do other things while it is running around the house taking care of the cleaning.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Overall good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck quite a bit and I wish the trash bin was bigger considering the price of this thing, but I don’t regret the purchase at all.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    If you have no time to vacuum this is the best way

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend very little time at home. So this robot vaxuum is a life saver. And it does a great job beat buy I ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    IRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much I bought 2, one for upstairs & one for downstairs. My husband & I both have back problems & a large house so these are miracles fir us.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Highly recommended for family with dogs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Product! This is like my little helper that keeps my floor hair free.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Time saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for the sale price. Gets stuck sometimes, but overall does an amazing job cleaning the whole house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. It just takes care of the floor with little help from me. We have laminate floors with a couple of rugs. This model done great on both! Couple of things to remember if you buy one: 1) Don't leave trash on the floor. We had a couple of pieces of paper get caught in the rollers and cause the roomba to stop and give an error. 2) Some corners and table legs can make it get stuck. It fits under our end tables, but can get confused and think its stuck at times. Overall, its an easy way to keep our floors clean without sweeping and vacuuming every day.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great robot vacuum!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This isn't the first robot vacuum that I've had, but it is easily the best! Floors are always cleaned up great after running the roomba.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does whats its supposed to do by making life easier. only downside is it'll get stuck every now and they but other then that its worked flawlessly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best present i got for Christmas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG! Why didn't I get this sooner - best duster for my hardwood floors gets all the baseboards clean too. Also love that it cleans under the beds!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted this I didnt think it would work well in our house I surprised how well it cleaned my wife is very pleased

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Awesome!! Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Can't wait for the ability to create cleaning areas rather that doing the entire house each time

    I would recommend this to a friend