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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Pet owner

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , perfect help for a busy live . My house never be so perfectly clean of my pets hair

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best thing for your house

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this little thing. Helps keep things pet hair free and neat between deeper cleanings. Very convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best way to clean without having to do the cleaning yourself. Let run daily, and go about your day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Dirt bin sensor way too sensitive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had three different Roombas and each one has seen significant improvement over the previous generation in terms of features, battery life, smart routing (not frequently getting stuck), and they even figured out a way to keep long hair out of the rollers. My main issue with this model is how often user would have to clean the “dirt bin is full” sensor, which is basically after every scheduled run, because it is so darn sensitive, it comes on even when there is little to no dirt inside the bin. And it refuses to run again until after you clean the sensor to its satisfaction. I like to run the Roomba every day, and if I forget to clean daily, it goes on strike. So every day I have to empty the bin, which is not enough to turn off the sensor, I have to reach inside with a wet cloth or paper towel to thoroughly clean the sensor. Roomba does include a small brush for this job but it fails so frequently at this task that I don’t bother using it anymore. Anyway, it’s getting to the point that some days I forget to clean it, some other days I just couldn’t be bother with it. And the end result is while I’d like to run this little robot daily, it only ends up running 2-3 times a week. As I am only getting half the usage out of it, I am giving it half the stars out of the max.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical about this product at first because of some reviews I read online. I have 2 cats and a German Shepherd and I used to vacuum my floors everyday or else there would be little piles of fur everywhere. This product saves me so much time and I’m extremely happy with it. I sometimes have to take it apart to remove bunches of fur that got stuck in the rubber but I don’t mind at all because that only takes a couple minutes once a week versus an hour of vacuuming everyday. It’s definitely worth it for me.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is pretty neat. For the most part, it has worked great. Every now and then it can’t find the home base before the battery runs out.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great time saver. Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it is advertised to do. Cleans well...small enough to get unde most tables, beds, etc. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    wonderful machine

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes keeping your floors clean a snap. Just program it and stand back as it cleans all flooring surfaces

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reaffirmation on Technology

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've explored this technology when it first came out and was only available in the Sharper Image stores, and now I'm back after 14 years. and enjoying the new technology. So much I bought not one but two to handle the job of cleaning my house. The mapping technology is out of this world, something the older models just didn't do. Wow it has come a long way, and hoping the pack of duo dirt crime fighters , last a long time ! Because I need there help, life is busy !

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase of the year! I purchased the brava mop with this and has made my life so much easier. Does an amazing job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. We are getting older and it is convenient to just let automation take over.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Rumba

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rumba. It works great on wood floors. I love that it goes under the furniture.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets under everything and does a great job I have five dogs so it’s nice to just hit a button daily and get a lot off the floors

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Very much recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good at getting pet hair up, made a loud squealing noise at first but quieted down. Does tend to get stuck on rugs but overall very good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had gotten this sooner, it really does the job and makes my life easier , vacuuming is one less thing I have to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    SAves time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought earlier. Does a good job although has trouble finding dock depending where it is at

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Great for animal hair.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from not being great at corners it is awesome. We have 2 dogs and the difference is night and day.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My cleaning assistant

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Unit is flat Amazing!! We 2 long hair Border Collie Dogs and Big rooms to clean! Very Impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Where has this been my whole life!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless you love vacuuming, this is a must have! I will be buying a second one for the upstairs. Now I just need a robot to dust my house.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Best Roomba for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale for $350 best Roomba for that price. Couldn’t stomach the E5 going crazy all over the place

    I would recommend this to a friend