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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 3,422 reviews
  • Rated 3 out of 5 stars

    Dirt bin sensor way too sensitive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had three different Roombas and each one has seen significant improvement over the previous generation in terms of features, battery life, smart routing (not frequently getting stuck), and they even figured out a way to keep long hair out of the rollers. My main issue with this model is how often user would have to clean the “dirt bin is full” sensor, which is basically after every scheduled run, because it is so darn sensitive, it comes on even when there is little to no dirt inside the bin. And it refuses to run again until after you clean the sensor to its satisfaction. I like to run the Roomba every day, and if I forget to clean daily, it goes on strike. So every day I have to empty the bin, which is not enough to turn off the sensor, I have to reach inside with a wet cloth or paper towel to thoroughly clean the sensor. Roomba does include a small brush for this job but it fails so frequently at this task that I don’t bother using it anymore. Anyway, it’s getting to the point that some days I forget to clean it, some other days I just couldn’t be bother with it. And the end result is while I’d like to run this little robot daily, it only ends up running 2-3 times a week. As I am only getting half the usage out of it, I am giving it half the stars out of the max.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Pet owner

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it , perfect help for a busy live . My house never be so perfectly clean of my pets hair

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    SAves time

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have bought earlier. Does a good job although has trouble finding dock depending where it is at

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My cleaning assistant

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Unit is flat Amazing!! We 2 long hair Border Collie Dogs and Big rooms to clean! Very Impressed!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Does an excellent job on the carpetted floors upstairs. Battery life is pretty good. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great product for dog lovers!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so convenient and impressive. Excellent for keeping dog hair to a minimum. Love this product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Just excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im so impressed! Efficiency at the top! Easy to install, does the job during the scheduled time, follows the patterns!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Great for animal hair.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from not being great at corners it is awesome. We have 2 dogs and the difference is night and day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. We are getting older and it is convenient to just let automation take over.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Does a nice job cleaning the floors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had this for a short time so I am still figuring it out. Has cleaned several of my rooms and done a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Performance is great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would've given this 5 stars, but it seems to get stuck a few times a week. It vacuums well on carpet, hardwood, and tile.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good daily cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good daily cleaner that helps keep the house clean longer without doing a deep clean. It doesn't bother my dogs and would purchase again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great room a

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have unobstructed rooms this is probably the best thing to have. Easy to set up and program.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Rumba

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the rumba. It works great on wood floors. I love that it goes under the furniture.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Sweep easy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. We would buy another one of these again. It was pricey. We just hope it lasts long

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My husband says this is the best gift ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our engineered hardwood floor is slippery clean all of the time now. She cleans so nicely and thoroughly. Easy to empty and has plenty of power.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous novel the 680 and it kept crashing everywhere, while this one is way more accurate and it does not destroy my bar stools.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I now own three of them and they do work really well for cuts down on house work.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Roomba Mamba !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans almost 95%. It leaves the edges of the carpet while cleaning. Overall impressed and value for money.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Works well, but needs monitoring.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first few usages require your attendance, since it WILL hang up and attempt to suck in objects you wouldn't expect.

    I would recommend this to a friend
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