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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 3,422 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    iRobot - Roomba 960 Wi-Fi Connected Robot Vacuum -

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easier than to use than the last one had. Can start when I'm not how, lets me know when job is complete

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Roomba! We are still trying to figure out a name for it but it cleans beautifully!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Roomba - wish the battery lasted longer. It did not cover the whole house before the battery drained.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little thing! Saves me so much time sweeping everyday after our German Shepard!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Roomba clean buddy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May you have a rumba and have a clean house. Quiet efficient and easy to use go get one.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very impressed with the way that it pics up all of my 2 dogs fur. The app is a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love the product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suffer form lots of alergies and the roomba is helping me cleaning the house and remove all Dust I use her almost every single day and when it finish de job you can not imagine how much Dust i removed from her. the only problem with it Its that you have raise any cable you have around and also the shoes lace , because she get stuck with. And era funny ; my best friend which is alessa informó me that romea is stuck. buy the product is increíble

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i recently upgraded to the this roomba (960) after my shark one quit. The roomba 960 picks up an unbelivable amount of debris and dog hair. The best feature this vacuum has is that it doesn't just move sporadically all over the place. it cleans in zones, and goes back and forth in straight lines until it covers the entire room. Also i've not had any issues with hair getting tangled in the brushes. i highly recommend this roomba .

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Works well, but needs monitoring.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first few usages require your attendance, since it WILL hang up and attempt to suck in objects you wouldn't expect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For the wife

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man since i got this my wife lost her broom. She didnt want one at first. Now she says what took me so long in getting it. This robot will run while we are at work. It will clean the whole house and qhen i get home ill clesn it out . The best part is the online app for it. The app gives you a view of the area that it cleaned. It also can be cut on or off from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good daily cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good daily cleaner that helps keep the house clean longer without doing a deep clean. It doesn't bother my dogs and would purchase again

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great help in the house

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, I didn’t know how much dust was in the house. I have 3 dogs and cleaning now is so much easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A godsend for pet owners

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have pets that like to shed a lot, and you are tired of having to sweep the floor everyday, then you should get one of these. All you have to do is empty the canister once a day depending on the size of your house. The only thing I can even come up with complaint-wise would be the fact that it sometimes gets stuck on things, so just think of what you don't want sucked up in a vacuum and remove it from the floor, and that should do it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great catch on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got two, one downstairs and one upstairs, saves an hour+ a week in vacuuming time. We love them!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Another great investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    another great investment purchase....better than breaking my back vacuuming a 4 bdrm house by myself.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My roomba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old roomba that needed replacement! Love Ed my choice, quiet and won’t eat your electric cords

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good for carpets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very good when cleaning carpets and does a decent job when cleaning hard floor, although it needs some time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr Sweeperman does the job

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect to my phone. Does a great job freeing up time for me to do other cleaning while it sweeps.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product. Customer service was great. Would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Battle Axe!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The roomba is great, we call it Battle Axe. It does get stuck from time to time but overall it is great.

    I would recommend this to a friend