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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Roomba

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Roomba Have a lab that sheds constantly!! Live that Rhonda the Roomba gets under the furniture daily

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Phenomenal!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IRobot did it again! I had an older Roomba and it finally gave out. This was definitely worth the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Time saver extraordinaire

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum saves us many hours per month in time. Does a super job of cleaning. Highly recommend for all floor coverings.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    This is a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous novel the 680 and it kept crashing everywhere, while this one is way more accurate and it does not destroy my bar stools.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    My husband says this is the best gift ever.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our engineered hardwood floor is slippery clean all of the time now. She cleans so nicely and thoroughly. Easy to empty and has plenty of power.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    works good.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job. We have a dog and cat, so it doesn't take long for it to fill up. It picks up nice and leaves the floor clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great robot vac!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little vacs can sometimes be a little pricy, but so worth it! Makes cleaning a breeze!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Vacumn

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working like a champ after a year. Would recommend this to anyone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my parents as a christmas gift. It does the job, they have two cats so it picks up alot of the cat hair. Only problem is, you need a really good internet connection. Sometimes using the app fails because it cant find the wifi source and gets lost when trying to redock. But overall great product to have in the background while doing other chores. Also you have to keep up with maintanence, as in clean the brushes, wheels and sensors in order for it to be used to its full potential.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    It works great for cleaning up while we are away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When starting and stopping during cleaning, it leaves little clumps of hair or dirt where it turns around. But other than that, does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to operate. Great for carpet and hardwood floor. I have no pets but good for everyday clean job.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My life now is tottaly different... iRobbot is the best. Smart, quickly and very quiet. My house now all the time is clean. Nice product!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do like this product but it gets stuck a lot. But it does keep the house clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! And Best Buy’s price was unbeatable. It does a great job cleaning up after two pets

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the awe and simplicity of Rosie Easy to clean. Can be away and it notifies you if she needs attention.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    shopper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it says it will do. Very impressed with coverage, cleaning, and notifications.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work-A-Holic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum cleaner. the return & recharge function is great since our house has lots of floors to clean. it might take 3-4hrs... but it's getting done without much effort. I wish there was a better way to unload the dust bin. With a dog, it collects lots of hair...so running it a whole cycle to clean requires the bin to be dumped sometimes between cycles.... kind of hard to do when you're not HOME to do it...so it just sits and waits for your HELP.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Fantastic Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has really helped keep the house clean! This makes keeping the areas with cat litter boxes much more manageable too!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for clear floors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4 kids, two dogs and it works like a champ! Make sure loose blinds and carpet strands are out of the way. It will get stopped up on them.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 3 out of 5 stars

    Not as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it 3 times and after 3rd use one of the brushes broke off it did come with replacements already in the box but if it broke after 3rd use then the replacement would do the same. It did not go onto my rug which I expected bc it is a thick rug but I returned it after it broke after 3rd use Best Buy took it back no questions asked really wish it would have worked out though it picked up a lot of cat and dog hair!

    No, I would not recommend this to a friend