Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 3,422 reviews
Pros mentioned:
Noise level
Rated 5 out of 5 stars
Great Product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
My life now is tottaly different... iRobbot is the best. Smart, quickly and very quiet. My house now all the time is clean. Nice product!!!
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 4 out of 5 stars
works good.
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Does the job. We have a dog and cat, so it doesn't take long for it to fill up. It picks up nice and leaves the floor clean.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Love my Roomba
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love my Roomba
Have a lab that sheds constantly!!
Live that Rhonda the Roomba gets under the furniture daily
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Phenomenal!!!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
IRobot did it again! I had an older Roomba and it finally gave out. This was definitely worth the upgrade.
I would recommend this to a friend
Cons mentioned:
Navigation
Rated 5 out of 5 stars
Battle Axe!
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The roomba is great, we call it Battle Axe. It does get stuck from time to time but overall it is great.
I would recommend this to a friend
Rated 4 out of 5 stars
Great vacuum
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my parents as a christmas gift. It does the job, they have two cats so it picks up alot of the cat hair.
Only problem is, you need a really good internet connection. Sometimes using the app fails because it cant find the wifi source and gets lost when trying to redock. But overall great product to have in the background while doing other chores.
Also you have to keep up with maintanence, as in clean the brushes, wheels and sensors in order for it to be used to its full potential.
I would recommend this to a friend
Rated 5 out of 5 stars
For the wife
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Man since i got this my wife lost her broom. She didnt want one at first. Now she says what took me so long in getting it. This robot will run while we are at work. It will clean the whole house and qhen i get home ill clesn it out . The best part is the online app for it. The app gives you a view of the area that it cleaned. It also can be cut on or off from your phone.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Great for clear floors
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
4 kids, two dogs and it works like a champ! Make sure loose blinds and carpet strands are out of the way. It will get stopped up on them.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 4 out of 5 stars
Works great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great and easy to operate. Great for carpet and hardwood floor. I have no pets but good for everyday clean job.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Cons mentioned:
Navigation
Rated 3 out of 5 stars
Okay
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I do like this product but it gets stuck a lot. But it does keep the house clean.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Fantastic Product!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This has really helped keep the house clean! This makes keeping the areas with cat litter boxes much more manageable too!
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Great robot vac!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These little vacs can sometimes be a little pricy, but so worth it! Makes cleaning a breeze!
I would recommend this to a friend
Pros mentioned:
Pet hair removal
Rated 3 out of 5 stars
Not as expected
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Used it 3 times and after 3rd use one of the brushes broke off it did come with replacements already in the box but if it broke after 3rd use then the replacement would do the same. It did not go onto my rug which I expected bc it is a thick rug but I returned it after it broke after 3rd use Best Buy took it back no questions asked really wish it would have worked out though it picked up a lot of cat and dog hair!
No, I would not recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great product
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love the awe and simplicity of Rosie
Easy to clean.
Can be away and it notifies you if she needs attention.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Best present I have ever given my wife!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Who would of thought a vacuum would make my wife so happy. The Roomba 960 does a great job! Turn it on and let it go to work. Great product!
I would recommend this to a friend
Rated 5 out of 5 stars
Work-A-Holic
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great vacuum cleaner. the return & recharge function is great since our house has lots of floors to clean. it might take 3-4hrs... but it's getting done without much effort. I wish there was a better way to unload the dust bin. With a dog, it collects lots of hair...so running it a whole cycle to clean requires the bin to be dumped sometimes between cycles.... kind of hard to do when you're not HOME to do it...so it just sits and waits for your HELP.
I would recommend this to a friend
Pros mentioned:
Pet hair removal
Rated 5 out of 5 stars
Best Invention Ever
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this thing!! Picks up so much dirt and pet hair.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Time saver, great tool for floors
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have enjoyed having the Roomba do the floor cleaning while we are busy or working. Great tool, easy to use, quality work
I would recommend this to a friend
Pros mentioned:
Pet hair removal
Rated 5 out of 5 stars
I love it
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The iRobot isa little loud and doesn't always get to some places like under chairs but it is a great help with pet hair.
I would recommend this to a friend
Pros mentioned:
Cleaning performance
Rated 5 out of 5 stars
Very happy
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love it! And Best Buy’s price was unbeatable. It does a great job cleaning up after two pets