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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great little gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves this roomba! It makes cleaning the house so easy especially if you have an amazon echo for voice command.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good robot cleaner. Little pricey as compared to other brands but does a good job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I love my Roomba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the best thing ever. It keeps my house free of dust on the floors. It’s a timesaver, no more sweeping for me!!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product! Cleans in a breeze. Even cleans up per hair without getting clogged.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this robotic vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum for my wife to be a daily vacuum to maintain the house because of dog fur. It does that and more.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my iRobot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally, freedom from vacuuming! Wish I bought one a lot sooner. Does a GREAT job cleaning my tile and wood laminate floors.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Vaccum Cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less noise compared to my old Roomba and cleans the room in a pattern rather than pung pong style like the okder versions.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my Rumba

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just had new floors put in and having a shedding Pomeranian it’s difficult to keep them clean. Rumba is my hero!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs really quiet and is great for keeping up with light vacuuming everyday. I have my roomba run every early morning.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It’s great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice! Cleans while I am doing something else. Very easy to operate and does a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great little Vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it gets the job done. We have a Husky with a lot of hair, this thing keeps the floor clean.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Worth every dime

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owner of a shedding Pomeranian, my new Roomba has been a lifesaver! My floors stay clean and my allergies are so much better.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love, love love my roomba!! Works fantastically

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my roomba, I have animals and it does a great job on dog hair, feathers and seed! Highly recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A must if you have pets!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great!! It’s programmed to run everyday and I hardly have to get the big vacuum out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    “Rosie” the Rumba a great help

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We almost gave Rosie back to Best Buy. She kept getting caught in all my cords and running out of juice someplace in the house never making it ‘home’. Once we organized and covered the cords, life with Rosie has been divine!! She cleans WAY better than I thought! Gets even the finest dust AND she finds her home! If she can’t quite finish her job, she goes home, charged up and goes back out to finish. Super EZ to clean her too.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great mid level robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mid level robot vacuum. This is a good step up from the base Roomba without the expense of the top level.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Nice vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Does a good job at cleaning our hardwoods and carpeted floors.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best thing ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Makes my life so much easier. Ran a pet vacuum through house and roomba still picks up a bunch of hair

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great home device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and helpful to us. Makes everyday floor cleaning a breeze and saves time for other tasks.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Purchased as a gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After much research, I purchased this as a gift for my sister whose health makes it difficult for her to vacuum her house. She lives quite a distance away so I personally haven’t seen this in action, but she is very pleased with it and the good job it does. The only issue I have is that when the gift was delivered, the box was significantly damaged with rips and holes. The Roomba was not damaged but either Best Buy or UPS damaged the box.

    I would recommend this to a friend