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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great home device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable and helpful to us. Makes everyday floor cleaning a breeze and saves time for other tasks.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Best thing ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Makes my life so much easier. Ran a pet vacuum through house and roomba still picks up a bunch of hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really impressed with how well this cleans and am mesmerized by how well it navigates around my apartment. My apartment is only 800 sq ft so it is able to complete the job with a single charge. I do have to watch it around a couple of rugs that are thin as it sometimes ends up under them and it did get stuck once under my bed but I expected this to occasionally happen when I purchased the vacuum.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very skeptical at first but to my surprise it works great. Gets all the corners and all the pet hair as well!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. This is the greatest house invention yet. Definitely money well spent

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    A must!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have four kids and four dogs. This vacuum has been life changing for me. Highly recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Life saver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live that this roomba goes in straight lines, but I don’t like how it makes the map.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything as advertised. Easy to setup. Will definitely recommend this to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job, you can schedule it to run multiple times a week when no one's home, I have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great fir maintenance of home with oets.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, and keeps you on your toes to ensure dog toys are put away. Hard working machine with few problems.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the Roomba 960, picks up a lot of things that were missed with sweeping. Like the app to start the Roomba from my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Literally the best thing we ever purchased

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best thing we ever purchased. So if you’re thinking of buying one. Just do it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Decent vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that I don't have to break my back to keep the house clean. This does a decent job.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great for cleaning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one for our son. At first it got filled up from dog hair. After running it a couple more times does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to do. Cleans great. It's a bit loud but that doesn't bother us. Love having vacuumed clean floors every day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is really helping with my wife's mental health, she named it Gordan Gordan after Gordon Ramsey and the therapist from Bones. The mapping feature is really fascinating, and the push notifications are really cool informing you when you need to dump out the bin. The app really works, and you can control when you want it to run. Definitely one of the best Black Friday deals I've purchased.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works better than most Roombas

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried a lower model Roomba first but it had a lot of problems getting from the wood floors to the thicker pile rugs. We also found it did not remember the layout of the rooms which we thought were important. The 960 was more expensive but it handles the rugs much better and has less problems recharging and continuing the job. It can get stuck in places and we have to rescue it sometimes but it is pretty self reliant most of the time. We decided to keep this one.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Great use by i-phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have golden retrievers, the Roomba is great in picking up dog hair. We run it everyday. Now the dogs don't move when it comes by.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    absolutely love it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an earlier model; and this one is much more efficient. Easier to clean and maintain.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Pretty Good Vacuum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its weird because it vacuums so randomly but does pick up quite a bit of pet hair and dust.

    I would recommend this to a friend