Customer Ratings & Reviews

Does what it's supposed to do. Cleans great. It's a bit loud but that doesn't bother us. Love having vacuumed clean floors every day.

After much research, I purchased this as a gift for my sister whose health makes it difficult for her to vacuum her house. She lives quite a distance away so I personally haven’t seen this in action, but she is very pleased with it and the good job it does. The only issue I have is that when the gift was delivered, the box was significantly damaged with rips and holes. The Roomba was not damaged but either Best Buy or UPS damaged the box.

It does a great job, you can schedule it to run multiple times a week when no one's home, I have no complaints.

We have golden retrievers, the Roomba is great in picking up dog hair. We run it everyday. Now the dogs don't move when it comes by.

Bought this one for our son. At first it got filled up from dog hair. After running it a couple more times does a great job.

Easy to set up and use. Does a good job at cleaning our hardwoods and carpeted floors.

Works great, and keeps you on your toes to ensure dog toys are put away. Hard working machine with few problems.

When we first got it, it didn’t seem like the greatest. It would go back and forth over the same spots, and would miss clumps of cat fur. But as we used it more, it mapped the house better and started performing great. I would give it at least a week or two to get your house area down for the true first impression. It also plays a very funny tune and declares “Please charge Roomba” when it is dying.

Amazing performance! No need for me to vacuum with this awesome machine in the house!

I have four kids and four dogs. This vacuum has been life changing for me. Highly recommend.

I was really impressed with how well this cleans and am mesmerized by how well it navigates around my apartment. My apartment is only 800 sq ft so it is able to complete the job with a single charge. I do have to watch it around a couple of rugs that are thin as it sometimes ends up under them and it did get stuck once under my bed but I expected this to occasionally happen when I purchased the vacuum.

Amazing product. This is the greatest house invention yet. Definitely money well spent

I original purchased the Roomba 860 it had plenty of suction it just did not navigate very well. It was more a random pattern. This 960 is just what I wanted, it is VERY smart. It navigates effortlessly getting all spots. It picks up very well, surprisingly well! It does use more battery when vacuuming carpet. It's no problem because it will go back and charge then finish the job exactly where it left off. If I had high pile carpet I would opt for the 980. I don't know how I lived without one of these!

I live that this roomba goes in straight lines, but I don’t like how it makes the map.

We tried a lower model Roomba first but it had a lot of problems getting from the wood floors to the thicker pile rugs. We also found it did not remember the layout of the rooms which we thought were important. The 960 was more expensive but it handles the rugs much better and has less problems recharging and continuing the job. It can get stuck in places and we have to rescue it sometimes but it is pretty self reliant most of the time. We decided to keep this one.

Does everything as advertised. Easy to setup. Will definitely recommend this to anyone

Literally the best thing we ever purchased. So if you’re thinking of buying one. Just do it.

My first romba and it won't be my last. It really cleans my wood and carpet floors and never disappoints me. Love it.

I like the fact that I don't have to break my back to keep the house clean. This does a decent job.

very well built vacuum with no problems to date. Very easy to set up with the app on the phone, plug it in and let it go.