Customer Ratings & Reviews

It’s a good robot cleaner. Little pricey as compared to other brands but does a good job.

very well built vacuum with no problems to date. Very easy to set up with the app on the phone, plug it in and let it go.

It works great!! It’s programmed to run everyday and I hardly have to get the big vacuum out!

Great product but not covering all the area. Cleans both carpet and hardwoods. Gets around the perimeter of every room it goes in

My first romba and it won't be my last. It really cleans my wood and carpet floors and never disappoints me. Love it.

I love this product! Cleans in a breeze. Even cleans up per hair without getting clogged.

After much research, I purchased this as a gift for my sister whose health makes it difficult for her to vacuum her house. She lives quite a distance away so I personally haven’t seen this in action, but she is very pleased with it and the good job it does. The only issue I have is that when the gift was delivered, the box was significantly damaged with rips and holes. The Roomba was not damaged but either Best Buy or UPS damaged the box.

Still working like a champ after a year. Would recommend this to anyone.

We tried a lower model Roomba first but it had a lot of problems getting from the wood floors to the thicker pile rugs. We also found it did not remember the layout of the rooms which we thought were important. The 960 was more expensive but it handles the rugs much better and has less problems recharging and continuing the job. It can get stuck in places and we have to rescue it sometimes but it is pretty self reliant most of the time. We decided to keep this one.

this is great for everyday cleaning on tile or hardwood. It picks up the dog hair great. Still have to use big vacuum on carpeted areas.

-easy and convenient to use for regular maintenance. -i'd recommend getting a less expensive irobot. -even though i used the 'area' feature multiple times, i still need a regular vacuum cleaner for heavy duty cleaning by entry doors (and for stairs). -the tab/lock on the filter cover cracked within the first month. this was disappointing given the cost of the product. called irobot and they are sending another in the mail.

The Roomba is as advertised and more. So nice to put it on a schedule and watch it go. I am amazed at how thorough it cleans.

I have four kids and four dogs. This vacuum has been life changing for me. Highly recommend.

Easy to set up and use. Does a good job at cleaning our hardwoods and carpeted floors.

Nothing beats waking up to clean floors every morning! I could not be more thrilled with the iRobot Roomba 960!

We purchased this vacuum 7 months ago and have loved it. The dog fur in the kitchen is never a problem any more, though two golden retrievers generate enough fur that the bin in the vacuum needs to be changed daily. Regardless, it's much easier to do that than haul out the vacuum and vacuum by hand nearly daily. Unfortunately, the contacts between the vacuum and base failed and got corroded, rendering the vacuum unable to charge. Attempts to simply clean the contacts in hopes that the problem was dirt were unsuccessful. Further inspection showed there is actually corrosion happening. Once the corrosion was scraped off, the vacuum was able to charge again. The vacuum is not stored or operated in a particularly wet area, though there may be rare drips and drops in a kitchen. This is unacceptable to have corrosion within 7 months in a piece of equipment that should last years. I have contacted customer support in hopes that replacement contacts may be purchased, though I'm not holding my breath. Cannot recommend this product if it fails in the first 7 months unless customer support comes through.

I live the Roomba vacuum. It’s very thorough and does a great job. Just have to empty the bin and clean it.

Amazing performance! No need for me to vacuum with this awesome machine in the house!

When we first got it, it didn’t seem like the greatest. It would go back and forth over the same spots, and would miss clumps of cat fur. But as we used it more, it mapped the house better and started performing great. I would give it at least a week or two to get your house area down for the true first impression. It also plays a very funny tune and declares “Please charge Roomba” when it is dying.

Love this thing!! Picks up so much dirt and pet hair.