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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 3,422 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Does a good job

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having two dogs this has saved me a ton of time. Very cool and it does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great job everyday

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice vacuum - has mapping - notifies you when needs to empty the bin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it so far.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving it so far. This our first foray into the Roomba/Robo vaccum world, and I've to say I'm impressed. Coming from a Dyson v6, I was hesitant, but it has definitely exceeded our expectations. Enjoy seeing it navigate through the house and try and maneuver around the obstacles. Will write an update in the future, but our 2ish weeks of daily usage has given us great results.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Big help around the house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works better than my wife. Just press a button and cleaning is done. Does a excellent job and dust

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good gadget for sweeping floors. It amazing how good of a job it does .

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Excellent for cleaning in reduced spaces like under the beds

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It really keeps floors cleaned and well maintained.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 4 out of 5 stars

    Roomba960

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so well that it fills up quickly. With two dogs it picks up a lot of hair.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Cleans Well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s does a great job cleaning but louder than I would like. Also gets stuck easily.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    A big hit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as a gift for our daughter and she loves it. Say it is mesmerizing to watch and cleans well.

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing works as advertised. Very few troubles. An occasional issue with the full bin but other than that very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    It really works!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive is my first thought. It works really well - even the dogs are getting used to it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome Assistant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG! Best little item ever! So amazing and does the job and then some! What did I ever do without my roomba!?

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes me feel really lazy. Works good but does get stuck and error out but it's still totally worth it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so i glad i finally broke down and bought this item it is such a great item almost like my having a maid.lol

    I would recommend this to a friend
  • Cons mentioned:
    Dustbin size

    Rated 4 out of 5 stars

    Wife loves it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roomba is a big hit in our household! Only issue is the small dust pan that needs to be emptied often.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great concept-but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have dogs and cats on hard wood floors. Vac works fine, but requires a lot of tender loving care to clean out dog hair from any moving parts in the machine.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love my roomba.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets stuck on some of my decorative rugs. Louvre the way it cleans under the beds.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great for pet hair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a life, or more specifically, sanity saver with 3 dogs. Does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best thing ever purchased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my roomba, it's made cleaning my floors so easy for me. I wish I would've gotten it when it first came out!!

    I would recommend this to a friend