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Customer Ratings & Reviews

Your price for this item is $499.99

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 3,422 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best appliance I ever bought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really works, it is even fun to watch. You can make it start with your phone from anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleans better than wife

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I have made. Clean great, quality product and a great conversational item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Definite Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been hesitant if not skeptical of robot vacuums. I am not disappointed. Quite frankly, I am impressed. Easy to set up and cleans really well. I have it programmed to run on set dates but I can also manage it remotely via the app. Picks up most things including pet fur. Might have to deal with a few tangles but easy to clear. I highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely works great. Scary how much it picks up that isn’t even noticeable. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love our iRobot !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's so smart that we call him Lucy. It finds its way around the house cleaning rooms. Cleaining quolity seems to be better than a regular vacuum cleaner (we have Miele). Lucy makes sound and its app notifies us when Lucy completes cleaning, or it needs to recharge. BTW, when it needs to recharge it goes itself to the charging station, recharges and continues work form the place where it stopped - very nicely done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well, senses drops so it wont fall down stsirs/ doesnt need a strip. The dirt canister holds more than I expected - 30+ loads. I does not get all of the pet hair from the low dense throw rug - which would make it perfect, but cleans everything else, maneuvers under furniture/cabinet kick plates, coffee table easily. Docks well and communicates with my cellphone nicely.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not for US

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this Roomba would work best for a smaller footprint than our home. The problem is that it fills its dust bin rather quickly, constantly requiring you to empty it. While it tells you this via the app, it can't really be a "set it and forget it" robot when it needs you to empty it every few minutes. It took over 6 hours to clean our approximately 2000 sq ft first floor. Worse, it kept trying to get under our range, and even deploying the electronic room stopper in front didn't seem to stop the Roomba from forcing its way under the range (where it got stuck). There is a version that empties itself and can hold 30 bins worth, but that's over twice as much as this model. If it were $200 more, we might have sprung for it, but not $1000 total. Despite the great black Friday deal, we returned this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I would recommend for any busy mom. I use it almost daily and it works on multiple levels.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Romba does a pretty good job. Cleans pottery good. I think it's a good product.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our rumba!! It's amazing!! Picks up all the dog hair, and I don't have to think about sweeping anymore!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely buy this product again. It works great on my rugs too!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Keeps the house swept

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, keeps up with how dirty my dog makes my house. I just run it while I’m at work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surprisingly Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Roomba for my wife over a year ago. I really scored some "brownie points" with this great little machine. Since we have had it so long, we would know all its highs and lows by now. The only "low" is the small "trash" bin, but all the plusses far out weigh that. It seems to live up to all the claims the manufacturers make. It is a surprisingly good vacuum cleaner that we highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Overall great product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vaccum is amazing. Not only it cleans really well, it also send you message upon completion.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Cleans but not for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the roomba and it does clean fine but I’m just not sure it’s worth the several hundred dollar price tag

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first iRobot. I have another robot vacuum cleaner that kept breaking down and required so much maintenance, repair and cleaning daily. It was a big waste of money. This iRobot is much more expensive but it's worth every penny because I don't need to maintain or repair, thought I clean weekly with air compressor. The feature to clean after it left off after recharging is great. My house stays clean without dirt or pet hair. The app is a great tool.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love coming home to a clean house every day. I also love getting the notification on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Roomba’s are great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Roomba! Rosie is set to vacuum at 7:30 every morning. She does a fabulous job. I’m very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and lived upto my expectations, great for keeping the house clean when you work alot of hours.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best friend. I love this thing I need another one for upstairs

    I would recommend this to a friend