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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 3422 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the Roomba 960's cleaning performance, especially on carpets and hardwood floors, and appreciate its ease of use. Many find it effective for pet hair removal, and while some mention the noise level, others find it acceptable. However, customers frequently cite navigation issues and a small dustbin as drawbacks, along with concerns about battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 3,422 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very thorough cleaning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a previous number I was never to happy with but This one is great so far and easier to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good robo-vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Neato vacuum for several years that finally died. I tried a new Neato, but it kept getting stuck. Next, I tried the Samsung version and it didn't get stuck as much, but I couldn't program which days that it would run, even though I had the fancy Internet connected version. I finally tried the Roomba and have been happy with it. The dirt bin is relatively small, which isn't a problem for me, but might be for a large house with pets.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Wish I bought it sooner! Works great on dog hair.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Picks up everything. Awesome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Costly but it works awesome. Very happy with its overall performance.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    Cool features but poor suction compared to Neato

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to Naeto, the iRobot gets into tighter spaces because it has better maneuverability. This means much less intervention when it gets stuck. It is much quieter than Neato. But it picks up 1/4 the dirt if that. If you will be using a regular vacuum cleaner often as well then the iRobot is fine. But for cleaning that is much closer to a real vacuum go with the Neato.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Very good helper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great household helper. It cleans the floor really well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't expect great results out of the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it does do a good job out of the box, you will have to empty the dust bin on it a number times for the first few runs. It can go places that rarely get vacuumed. However, after a week of daily scheduled runnings, you will realize your floors are staying at a level of cleanliness that few of us have the time to achive. That is when you will think... 'that is a great little machine'. We will be buying another for the down stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 2 pets and Roomba helps keeping are home clean. Excelent product!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Fun irobot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This irobot works great but still gets stuck a lot between furniture and small rugs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much improved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an older model Roomba that I liked. The 960 is much improved. It tracks in straight lines and clean a whole room at a time. It is a lot softer bumping into things. The motor is quieter and more powerful. The only thing that I wish I had gotten is the mapping that allows me to tell the Roomba to go to a certain room to clean. But maybe next time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best appliance I have ever bought.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 960 Roomba is the best appliance I have ever bought. It’s vacuum is powerful enough to do the job. Its design means one doesn't have to move furniture to clean. And the automatic features that connect wirelessly with your phone are almost flawless. I vacuum once a day with it, and it can covers most of my 1,000 sq ft apartment easily. (i do our bedrooms separately for family Reasons).

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    camera technology +++

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the camera technology is more efficient. makes better routes when cleaning

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Great at the start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had the Roomba about a week and it's great so far, but need more time to truly know.

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife. She loves it. It works great for picking up the dog hair. I love It

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It’s OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Straight to the point .. Sometime it goes back to charge it’s self Sometimes it doesn’t Sometime it stops in the middle of the area because it’s full or it’s battery needs recharging . It get full pretty quick But the features on it are good Wifi/ App And it transitions from rug to hard wood floor great .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    nice WIFI vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smart features and easy to maintain makes for a simple way to manage a home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an early generation roomba about 10 years ago and returned it after it dropped dirt/dust on the edge of our rug. This unit handles the transition from hardwood to rug just fine and easily finds all open spaces around furniture and in all rooms on our main floor. It picks up almost everything it runs over including a 6 inch USB cable that was gobbled up and then caused it to stop. I removed the cable and it worked right away.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vaccum among all other floor vaccums

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great vaccum. High tech with smart phone capabilities of programming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has saved us an enormous amount of time. With school, work and all of our activities, my girlfriend and I are finding ways to save us time. Roomba definitely saves time. Missed spots here and there or just doesn't quite suck everything up, but the beauty of it all is this thing can go all day long. Even if it doesn't finish the job before it runs out of power, it will recharge and pick up where it left off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does very well its job, happy with it. Good suction, easy to clean.

    I would recommend this to a friend
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