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Customer Ratings & Reviews

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Customer reviews

Rating 4 out of 5 stars with 240 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers love the Elite 85h Wireless Noise Cancelling Over-the-Ear Headphones for their exceptional noise cancellation, comfort, and long battery life. They appreciate the ANC feature and find the headphones to be very comfortable to wear for extended periods. The impressive battery life is also a major plus, allowing users to enjoy their music without worrying about constantly recharging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 240 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best headphones? Enter Player 3 – Jabra Elite 85h

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Normally Jabra hasn’t been a key player in a headphone market recently dominated by Bose and Sony. Jabra’s recent wireless 65t earbuds though put them in contention for a new player in the headphones space. As far as wireless earbuds go, I think the 65t’s are one of the best all-around earbuds on the market currently. So, when these 85h over-the-ear headphones came out, I figured it was definitely something to check out, especially since these were being classed in the category as the Sony MX3s and Bose QC35s. Jabra says they’re better than the others but are they really? To start, I own both the Sony MX3s and QC35s. Of the two, the MX3s are my favorite, overall, as they have better noise cancelling, sound and slightly better battery life; the added earcup controls are a nice little bonus as well. So, now it’s time to see how the 85h’s compare to the other two headphones. IN THE BOX: You get the headphones in a very nice carrying case with a velvety interior, airplane adapter, 3.5mm cable (really short) and a USB-C charging cable (also really short). FIT: Of the three headphones, the QC35 fit the best. While the 85h do fit well, they are a tad on the snug side for my tastes. That said, I’ve been wearing them for the past 3-4 hours and no discomfort at all. Also to note, I have a big head so pretty much all over-the-ear headphones are going to feel snug. With the other headphones, I usually have to extend the arms most of the way to get it fit well. These 85h’s I have to pull the arms out all the way just to get it to fit. NOISE CANCELLING: The MX3’s win here. They do a fantastic job with ANC and block out a lot of exterior noise. The 85h’s, however, are a close second. With the snug fit of the headphones, the ANC does a pretty good job at blocking out external noises better than the Bose but not quite good as the Sony’s. I’d put the noise cancelling feature a very close second to MX3’s. SOUND: MX3’s win here. The extra bass the Sony’s have add that stiff punch to bass notes that the Bose and Jabra just doesn’t have. Even with the EQ pumped up, there isn’t that oomph you want when listening to EDM, Hip-Hop, Metal, etc. However, if you listen to other types of music like vocal, instrumental, classical then the 85h are probably a better fit regarding sound. Aside from deep bass notes, the mids/highs are crisp and clear. Really depends on what type of music you listen to so it’s kind of a draw across the board in my opinion. Since I listen to more bass heavy music, the MX3 do it for me. With the Jabra app, you can fine tune the EQ to your liking and save presets as needed for your headphones. There is also an AI component to the sound where 4 of the 8 mics on the headphone pick up and analyze where you are and how noisy it is and switches the headphone setting to optimize sound and battery life. For example, if you’re at home and it’s quiet, it’ll shut off the noise cancelling. Or if you’re in a subway and it’s super noisy, it’ll switch the ANC on. There is also a hear-through setting where you can hear outside noises while playing your music. There is a similar feature on the MX3’s so it’s interesting and a nice feature. BATTERY: Honestly, this really isn’t a huge factor for me. I believe the QC35’s have the lowest battery life and the MX3/85h tout 32+ hour battery life. I’ve never gotten any headphone down to more than 20% battery so, for me, this really isn’t an issue since all three are relatively the same in this aspect. VOICE ASSISTANT: I don’t really use this feature on any device I have so it’s not a huge concern for me. However, with most headphones, you’ll either get compatibility with Alexa OR Google OR Siri but never all of them. The 85h allows you to use any of them depending on what device you’re paired to. You’re only able to setup the headphones with one assistant at a time however you’re not limited to having headphones only being compatible with Google Assistant or just Amazon Alexa. I’ve tested this with my iPhone XS Max and it works as expected. There are 8 mics on these headphones, 2 of which (I think) are dedicated to for the voice assistant feature. Just say Hey Alexa/Google/Siri and it works. No issues here so far. ODDITIES: There’s no power button on these. Had to read the manual to find this out. Basically, you turn the earcups flat to turn them off. Not sure if I like this feature honestly. If you accidentally take your headphones off and hang them around your neck, the cups will kind of turn flat and you may shut off your headphones inadvertently. And if you’re like me and put your headphones on stands, the headphones will stay on. There are three buttons on outside of the right earcup; volume up/down and play/pause button. The MX3 has a feature like this but are touch/swipe and that I do like. The 85h controls don’t seem quite as refined and seem like they were put there as an afterthought. I might get used to them over time however, for this feature, I prefer the MX3 implementation. OVERALL: The 85h are a great set of cans for anyone looking to get an upgraded/higher end set of headphones. With the MX3/QC35 being in the $350 range, that might be a damper for most people looking to pick up new headphones. The 85h come in at $300 which might be a little easier to swallow. You can find the other two headphones slightly lower than retail however, the price point for the 85h should be a nice selling point. Considering that, the features and performance of the 85h are on par with the other two headphones. Might not be as good in one area compared to the others but I think they perform really well and are worth the buy if you’re in the market for a nice pair of higher end headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: good design, sound quality, bass, noise cancellation. Similar comparison to razor opus or boss quite comfort ii. Cons: fit a little tight, may be loosen over a period. Ears sweat very fast. If they are on deal for < $150, they are worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass, Weight
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Noise Cancelling Headphones w/ Great Battery

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used these both on a couple of plane trips and on my commute home on the bus - they do greatly reduce background noise. Pros: - Battery life is super long. - The auto pause when you take them off and auto off/on when you flip them flat works great. - Storage case is great quality and even holds the included airplane adapter, aux wire for wired use, and charging cable. - Decent Bluetooth headset for taking phone calls while listening to music. - Controls for pausing, next/back, volume and calls. Cons: - The pass through noise cancelling mode is far worse than just pulling one side off your ear to listen. The background noise is louder than normal and distorted. - I don't think I would wear these while doing physical activity or expose them to any real dirt/water. They are partially covered with fabric (top and sides) and have a double hinge (to fit in their case). - Sound quality is mid-range. Bass is flat and max volume is still a little too low for my taste. - They are big and have some weight. - No USB charger - only cable. They are not for harsh use, but quality packaging / materials, solid call quality, effective noise cancelation and smart features are why I would consider these.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Latest Tech, AI Engineering, Extraordinary Sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I selected the Jabra Elite 85h BT Over-The-Ear Headphones for a comprehensive review in exchange for the headphones, I was very curious to explore the newer technological features. I consider myself an audiophile since I started building stereo sound systems in the early 60's for family and friends. I was totally fascinated with sound reproduction and to this day I love listening to music over the highest quality audio equipment I can afford. As an 'Old-School' music lover I have an extensive record collection and enjoy listening to them several times a week through my turntable connected to my amp-receiver and high-end speakers. However, sound technology, especially wireless, has opened up a whole new world for me and offers me freedom from connected audio cables. While devouring the technology specs of this Jabra 85H I immediately found the AI (Artificial Intelligence) engineered into these headphones with Jabra SmartSound. A outstanding feature from audEERING goes over and above any other active noise cancellation (ANC) solutions available. SmartSound includes environmental adjustments, which automatically aligns to my ever-changing surroundings from street sounds, yard noise, office noises, crowds, and even weather. I love it! Normally I would start my review with sound quality. However, because of the spectacular, advanced, technology features, this is where I am going to begin. *** Technology *** > Passive Noise Cancellation - The Passive NC is actually the fit of the over-the-ear earphones. They are snug and comfortable and have a padded top and two large ear cups covered with soft leatherette material that rest comfortably against my ears. WooHoo! The headphones slide on a band over my head and are easily adjustable. They weigh approximately ten and a half ounces – very light. > Active Noise Cancellation (ANC) - The Jabra Elite has eight microphones, four of them are used by the digital ANC to filter out background noises. SmartSound, when activated in the Free Jabra App, or, the headphone mics will gather information from your surroundings and switch between different 'Moments' automatically. However, I have discovered that this may take up to ten seconds to change environments. 'Moments' are categorized as Commute, Public, and Private. Be aware: If you wear glasses like I do, have long hair covering your ears, or any clothing, covering your ears – these may affect the quality of your ANC. > Voice Assistant – Connection to Alexa, Siri, and Google Assistant is available by pressing the 'Voice Button' on the RIGHT earphone. I can use voice commands to make calls, send or receive messages. How cool is that? > Phone Calls - When I use this phone feature six of the eight mics give me spectacular wireless call quality. Jabra is the industry leader in high quality, professional headsets. For incoming and outgoing phone calls this set is superior to anything else I have ever used. > Auto ON & OFF - There is no ON or OFF button. When I take this headphone set out of its carrying case, and twist to place on my ears, they turn ON automatically, and like wise, when I return it back to the case, folding it inwards, they turn OFF. > Ear Detection - There is a sensor system inside each earcup that automatically pauses or plays when you take OFF or put ON the headphones. WoW! > Bluetooth Version – Jabra 85h uses the latest BT version, 5.0. My I-Phone quickly connected to the Jabra, and remembers its registry. My wife's Samsung did the same. In fact the Jabra H85 can connect to two different devices at the same time and up to eight devices in its registry. > Intuitive Controls – Easy learning curve. After three weeks of using these cans daily I love how easy it is to just pick them up, twist, and place over my ears. Presto, they are ON and ready to pair, or immediately connect to the last mobile device they were 'paired' with. If someone needs my attention, I simply take the cans off and they automatically pause. They resume when I put them back on. Love it! The RIGHT headphone has the Voice Button to activate your Voice Assistant. A USB-C charging port and an RCA 3.5 mm Audio Jack for connection to outside audio devices. On the outside of the earphone is a Multi-function Button for pairing and phone calls. On the top side of the Multi-function Button is the Volume Up Button, and the Volume Down Button is beneath it. The LEFT earphone only has one button, Sounds Mode. I can turn the ANC ON or OFF, engage 'Hear-Through', and cycle through Moments. > Jabra Sound App – The Jabra Sound App is FREE and can be downloaded from the Apple App Store or Google Play. It is a multi-functional App, which allows me to set many music and listening settings. Impressive! Important – If you register your Jabra 85H through the Java Sound App your warranty is good for Two Years. Otherwise, you will be limited to a one year warranty. This App has so many User-Friendly settings, it really allows you to take full control of your entire musical experience while using these fantastic headphones. NOTE – The Jabra Sound App was designed for Mobile Devices. Laptops, desktops, tablets may not have the ability for you to really enjoy using these headphones to the fullest. > Water & Dust Resistant – Although Jabra does not specify a specific IP rating, I believe it is IP 52. This Jabra 85h has a nano-coating on the internal components and are advertised as being rain resistant. I use them out at my pool and on the patio. In any case, Jabra offers a two years' warranty for these headphones against water and dust. YooHoo! *** Sound Quality *** > Speakers & Sound – The Jabra speakers are 40mm and deliver crisp, clear, in-depth sound. They are targeted for the mid-ranges, frequency from 10Hz to 20kHz, with exceptional clear voice and channel separation. Impressive! The nuance sounds come clearly to the forefront and 'tickle' my ears with their refinements. These headphones are 'Ear-Candy' to my ears – not to much bass to overpower general music genres, but enough to appreciate when it needs to be emphasized. The bass can be boosted using the Jabra Sound app, but, it is never overpowering. There are six music presets: Default, Bass Boost, Smooth, Speech, Treble Boost, and Energize. I personally like the Energize preset since it reverts back to the classic 'Smile' in the EQ for most music genres. > Versatility - Headphones feature a 3.5mm RCA Audio Jack. This jack allows me to play my vinyls through my turntable connected to my amp-receiver. I can also play my CDs or DVDs through my amp to these headphones. Fantastic! I love my vinyls. My amp has eighteen EQ frequency settings. These Jabra 85h headphones responded way beyond my expectations using my amp EQ. I organize and play my vinyls according to the music genre that strikes my mood. I adjust my amp-receiver EQ accordingly, which keeps me from having to go back and re-align the EQ playing mixed genres. When I use these headphones in wireless, BT mode through Internet Music Services, like Pandora, I do the same thing. The EQs are also impressive using the Jabra Sound App presets. *** Other Features *** > Battery Life - Up to thirty-six hours of battery life on a single charge. It takes me approximately two hours to fully charge these headphones. After three weeks of use I get approximately thirty hours on each charge. This unit includes a USB-C cable for charging, which is the latest tech for expediency. I can also get an additional five hours of playing time from fifteen minutes of charging time. Great! > Carrying/Storage Case - The included zippered hard case is ideal for trips and provides protection for storage. It also has compartments for the USB-C charging cable, and flight adapter. When the headphones are placed in this case they automatically turn OFF. Cool! *** Wish It Had *** > High Resolution Audio (HRA) – Surprisingly, the Jabra 85h Elite does not have the Qualcom' aptX or Sony' LDAC, the latest HRA codecs designed to deliver CD quality sound over Bluetooth. However, without these codecs I was surprised at the depth of the sound field and the excellent, stereo, channel separation. No matter what genre of music playing I can hear all of the subtle background nuances to include raindrops falling and hitting roofs. Amazing! *** Conclusion *** > For me the most fascinating feature of this Jabra 85h Elite Headphone is the Artificial Intelligence (AI) built in to analyze the background noises of my current audio environment. If my neighbor is outside trimming his hedges, the AI will adjust the ANC to match my surroundings accordingly, and tell me what 'Moment' I am in when it changes. I am not aware of any headphones on the market today beside Jabra that features this technology. I also love that I can take these cans outside because they can take a little moisture. Again, I am not aware of any other over-the-ear headphones that are rainproof and dustproof. I highly recommend these Jabra Elite 85h Wireless Over-The-Ear Headphones – Five Stars.

    I would recommend this to a friend
  • Pros mentioned:
    Anc, Battery life, Comfort
    Cons mentioned:
    Bass, Weight

    Rated 4 out of 5 stars

    Tried Bose/Sony. Returned Them for These

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Sony 1000XM3s in store for about 15 seconds, and marked them off my list - way too much loose, muddy, boomy bass, and horrible presence in the midrange. They might sound good to untrained, non-audiophile ears. I bought the Bose QC35-IIs, and returned them after a week due to Bluetooth glitches that occurred every twelve minutes, and also because of Bose's horrifically bad customer service. Their customer service representatives are in the Philippines, have no technical knowledge, and can only parrot the same troubleshooting steps you can find on their website. Worse yet, they have no tech savvy representatives, and they ignore emails. They are headquartered in Massachusetts, but you can't reach them there. Obviously, they go to great lengths to avoid their customers. This was my first Bose purchase - and my last. Regarding the Elite 85h's... ANC on both the Bose and Sony is superior, especially at very low frequencies - the rumble of traffic and engines, for example - but, it works fine in office scenarios, and the like. The sound signature is basically neutral and accurate - no really noticeable dips or peaks anywhere in the frequency band. After the latest firmware update, they get as loud as anyone who prizes their hearing will care to listen. They are heavier than the Bose or Sony, but I find them comfortable for hours on end. They are very well designed, and constructed of quality materials - but I don't care for the fabric covering. I don't care for the AI stuff. It's just a gimmick that will have you going down a rabbit hole, wondering what the headphones are going to do next. I prefer to choose my own settings, so I turned the AI off. Battery life is as advertised - much better than that of the competition. The battery is Lithium-Ion. If you want it to last longer, charge it to only 60 to 80 percent most of the time. Most lithium battery wear occurs when charging beyond 80%. Yes, your phone has the same battery, and would benefit from not being "over" charged. Bluetooth range is better than most - mainly due to the use of Bluetooth 5.0. You'll only get that kind of range if your device is also Bluetooth 5.0 capable, though. USB-C charging is a welcome feature, too. The Elite 85h headphones do not support high resolution codecs, but they sound as good on Bluetooth as they do wired. I'd like to have the codecs, just for the peace of mind, but frankly, I'm not sure that I, or anyone else could really tell the difference. This topic is hotly debated, but I've yet to see a scientifically controlled study that proves me wrong. All things considered, of all the wireless headphones I tried, this was the best fit for me.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    I think Jabra can do better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm mostly familiar with Jabra professional headset products for call centers and I do like them, that is why I was super excited to try the new 85h headphones! I have a mixed feelings though. Let's start with good stuff: 1) Headphones are very well made, that "fabric" texture outside of the ear cups, super comfortable cushion on the head band, smooth extension. They fit my head just great and don't clamp too much. 2) Long 36 hour battery life with a quick USB-C charging, this is enough for a long trip! 3) Noise cancelling is amazing, it's really powerful. Hear thru mode is available if you want to be aware of your surroundings. 3) Rain resistant, they don't mind to be a little wet. 4) Carry case is included along with airline adapter and cables. 5) Ability to use them as wired headphones, 3.5mm cable is included. 6) Controls are nice and intuitive, headphones would pause automatically if you take them off your head. Power would automatically shut off as soon as you rotate the earcups into the "storage" position. 7) Mobile app is available, it provides the ability to create a "pre-setup" settings like "Relax", "On the go", etc, each setting would have it's custom noise cancelling option and equalizer positions. 8) Ear cushions are easily removable and replaceable Now what is not so good: 1) Sound quality!!! It's sub par for this level of headphones. Bass is virtually non-existent unless you pick a "Bass boost" in the EQ, Highs are muffled together, there is no clarity. Mid range is ok, but sound feels "compressed" at the frequency edges. I'm not a big fan of artificial EQ so I was doing my testing with "Default" flat EQ. Sound quality does not significantly change even if wired connection is used. I'm hoping Jabra can improve this with the next firmware update. 2) Power control - the only way to power off is to rotate earcups 90 degree into the "storage" position, which is not always practical. It's ideal if you put them in the case all the time, but not so comfortable if worn around the neck when not in use. I would prefer a physical On/Off switch instead. Overall I'm excited about Jabra entering noise cancelling headphone market, but I'll be waiting for the next model to see if sound quality improves. Or maybe a firmware update?

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello xKing - Thanks so much for your detailed feedback! We are glad to know that you are enjoying many features offered with the Jabra Elite 85h, including the build quality, battery life, and noise cancellation. We do believe that we can help to improve the sound quality for you overall. A new firmware was just released yesterday to increase the volume levels and address other minor issues. Please be sure to complete the update through the Jabra Sound+ app. If you have any other questions or concerns, we hope that you will contact us as soon as possible so we can address them. You can reach us by sending a private message on either Facebook or Twitter (JabraSupport). Thank you again for your review! Jabra

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Mostly Pros and one annoying Con

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are some really great well written and detailed reviews on the Jabra Elite 85h headphones. This won't be one of them lol. Generally speaking, I'm rather impressed with this headset. Hubby and I usually research the heck out of our more expensive purchases but I wasn't finding exactly what I was looking for. I usually opt for gaming headsets and prefer a boom mic to built in. I'm a bit old fashioned and built in mics haven't done well for me on my client calls for work. Gaming and music sound is important too as I use them for video games and music while I'm working to help me focus. I needed a solution quickly as our son borrowed my set and destroyed them in less than a week. The Best Buy guy recommended these and I know Jabra has been a good name brand over the years so I took the plunge. The fit and comfort of these is great for my chubby but apparently small head. My last pair was Corsair, which are awesome, but I've found most Corsair headphones are just to large for my head and flop around even when sitting at my desk. I stuffed these on my head and they felt amazing! I read through the features and I have to say, they are pretty cool, though I haven't tried most of them out yet. So, why the 4 star rating and not 5 star? It's simple. These headphones are specifically geared towards mobile devices such as smart phones and tablets and not full blown computers, which blows my mind. Laptops are mobile, and while I'm not going to walk around town with my laptop out and in use, I do carry it from room to room and on the occasional business trip. I do nearly all of my work on my computer for both my full time job and now running the family farm business and as much as I enjoy smart phones, really dislike having to use them for CRM management, calendars, data management, equipment maintenance, general business management and pretty much anything along those lines. Not to mention cell phone service where we live is sketchy at best. Using my smart phone for client calls isn't an option, calls drop all the time. I use my computer for these calls, whether it's through ZOOM or any other conference call app. I was really disappointed to find that these headphones are not supported on Windows 10. They may function and they may not. If they do, yaaaay for you and most of the cool features aren't expected to work. If it doesn't work, the best you can get from anyone including Jabra is Windows 10 isn't supported, these are designed for mobile devices. This feels like a major cop out to me. Mobile OS devices like smart phones and tablets haven't replaced computers just yet and aren't likely to in the near future. So if I'm buying a $250 pair of bluetooth headphones, I'm fully expecting them and all of their features to work with any bluetooth enabled device. Let's face it, if I found these worked for my bluetooth enabled computer and laptop but not my smartphone, I'd be equally annoyed. I'm sure I'll find a respectable compromise with these between my computers and phones that won't make me want to hurl them out the window. That and $250 doesn't just grow on trees. The short version of this is if you are looking for a great set of noise cancelling headphones for music and phone calls and primarily use your mobile OS device for these things, the Jabra - Elite 85h are a great choice. If you move between your computer (desktop or laptop) and your mobile device for music and calls, do a little homework and research and see if the shortcomings for these are something you can live with. I will say, I am excited to take these for a spin this spring and summer in the farm tractors. It's not like I use a laptop while running the farm equipment lol.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Almost 5 stars except for use with smart tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this model for use at home while I use treadmill and watch TV. The headphone is water resistant, so I can use it while sweating during the exercise. For use only with my smartphone, I would give it 5 stars. I agree with all other reviewers about great sound, AI for noise cancellation, customized moments for listening, equalizer settings on Jabra app, and of course the best battery life. However, for use with my Samsung Smart TV which has built in blue-tooth, I give only 3 stars. My big complaint is the simultaneous use of both smartphone and smarttv. Jabara 85h just can not do it. I tried many times, different steps for turning phone and tv on, but the sound in headphone just does not work reliably. Sometimes there is no sound and sometimes lot of disconnects. So after a month of use, I have found a method that works, but is a pain in my rear to do it. Step 1) Turn blue-tooth on phone on. Step 2) Turn TV on (blue-tooth does turn on automatically) Step 3) Turn Jabr 85h on. It will connect to both phone and tv. Step 4) Disconnect Jabra device from the phone's blue-tooth connection. Step 5) On tv, now Jabra is connected, but there is no sound. So go to speaker setting, and cycle to tv speaker, and back to Jabra as sound output, and magically the sound is on. I tried so many times to alter these 5 steps, but it would not work. So finally I have settled on these steps. Note that I can can not completely turn off blue-tooth on my smartphone, because it is also connected to my VOIP (landline) phones through blue-tooth. Come on Jabra, you are a company with smart computer programmers. You should be able to handle simultaneous connection to 2 devices seamlessly. In my technical request on your website, one of your support guy wrote me that Jabra 85h is not for use with TV, just smartphone and tablets. That is a bunch of BS. Note that it works just fabulously after I go through these painful 5 steps. In spite of my troubles, I still like the product, so I am giving it 4 stars and recommend it to others.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Not ready to defy the big boys

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really had hopes in these as i have been very much enjoying my Elite 65's for the past year. on paper the specs and features are great but after just a few days of use i know these were going back. Positives: -Great Battery life -Comfortable -Very good microphone for calls Overall well rounded features that are all average. Negatives: I was let down by the ANC. if your intention is to go after the Boses and Sony of the world you should do a better job. i have tried/owned anything XM3's, 700's and QC35 and these are not close... i am no audiohpile that will go into a high, mid and lows critique but i think they sound good. again good not great. like other reviews have mentioned, the volume compared to the competition is not very loud and i often had to crank up to 50% and above. i would say these are 20% lower than the sony's. And yes mine were updated to the newest and greatest firmware. connectivity, i have had several issues connecting to my Iphone XSMax (IOS 13.1.2) sometimes requiring a restart of the phone and/or headset. hit or miss for sure. multipoint works ok but you dont have the option to choose which devices to choose to connect/disconnect from the app (a la Bose). so sometimes you had to manually disconnect from one device to connect the third. not a big deal except when its the apple TV that connects automatically :) App connectivity has been an issue for me as sometimes it wouldnt connect to headset despite the latter being paired to my phone. when it does it takes a moment to connect. I was also disappointed by build quality - these feel a little too plasticky / cheap to justify the price point. And i was hearing creaks after less than a day of use. simply unacceptable. in any case, i would think Jabra would do better in round two. although i did get these at a very discounted price of 200$ (where i think they should be anyway) i will still be returing them mainly due to the ANC and build quality.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hi Amatout! We are happy to hear that you are enjoying the headset's battery life, fit, and microphone quality. However, we are so sorry to learn that you are experiencing difficulties with some of the headset's features. This is definitely not what we would expect. We kindly suggest that you contact our Technical Support Team, as we would be happy to assist you with any outstanding challenges that you are facing with your headset: https://www.jabra.com/contact/support/jabra-support-consumer. Thank you for your review! Jabra

  • Pros mentioned:
    Anc, Battery life, Sound quality
    Cons mentioned:
    Connection

    Rated 5 out of 5 stars

    Great sound, comfortable

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're comfortable, sound good, and easy to use. They don't handle multiple devices very well (intermittent cutouts when more than one device is connected) but connected to just one, the connection is strong enough to make it through a few walls and a fridge if I happen to be wandering around the house without my phone. The ANC is pretty effective too, especially with the background noise options in the Jabra partner app. I can't compare it directly to any other over-ear headphones in this price range, but they've held up well for close to a year of constant (easy 4-6 hours use multiple times a week) use, and I feel they were worth the $250 I paid for them. Especially given I only charge them once a week or less with the 32 hours of use you get from them. Very happy with the Jabra Elite 85h

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good audio, great phone calls

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I'm a big believer in things have a very specific purpose; these are my phone call conversation head phones. They are a little thin on the audio profile (use for B&W for extended listening), but phenomenal at calls. Voices are clear, pads are comfortable, and callers never complain of "tinny" or broken audio.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Design, Weight

    Rated 2 out of 5 stars

    I decided to return the product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t easy decision, I decided to bring them back. The heavy build, it doesn’t match female at all. I am not very girly person, but it felt like I borrowed my husband headphones. Did they even considered that woman would be using it? It felt heavy, it looks industrial - not in the modern fashionable way, but in old factory style. I used to hurt myself - place touching headband and the ear part has sharp edges. It feels heavy on top of the head and feel hot. The sound was good, the microphone worked, but every time I move it or it moved on my head - the sound posed. I liked the turn off feature - stopping the sound when you put headphone flat, but the level of the sensitivity was too much. Sound canceling was poor, stage sound was Ok, bass was ok for me, the sound detail was ok too, but it is not worth it if it is uncomfortable with ear pressure and uncomfortable ear cups? Battery life amazing, good microphone, decent sound, multi point paring! There is definitely potential there, I am waiting for version which is lighter, more feminine looking, more commutable, better app, with better equalizer, slightly stronger SNC. Please simplify your instructions! Why in the world hear-through is on, when the call comes - it’s on user to change it in the setting, when the app is not always responsive? I had to call support to learn how to use this headphones and I am pretty technically experienced. I will buy them again if I see these issues fixed.

    No, I would not recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello- thank you for taking the time to write a review on the Jabra Elite 85h. We are sorry to hear about what you are describing. Most users find the Elite 85h a comfortable and a secure fit. If we can improve your experience in any other way please contact our support team:  https://www.jabra.com/contact/support/jabra-support-consumer, we want to make sure you are satisfied with your Elite 85h. Thank you! Jabra

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best noise-canceling headphones - Hands-down!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the Jabra Elite 85h headphones. In fact, my whole family loves them (our 16 year old is the one currently wearing them!). They have amazing sound quality, noise cancellation, battery life and even on-ear detection. Once you install the app on your phone, you instantly get so many great options that you're sure to love and voice prompts to help set you up!

    I would recommend this to a friend
  • Pros mentioned:
    Anc, Battery life, Sound quality

    Rated 4 out of 5 stars

    Bose beater? Falls short of Sony, but not by much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cans are not only sleek and stylish, but they are comfortable too. The battery life is superb (30+ hrs). The sound quality I found to be better than the QCiis from Bose, but not as good as Sony’s flagship. The ANC of the 85H rivals Bose, but falls short of Sony WH-1000XM3. ANC has worked well in my noisy office environment; but I can still hear announcements on commuter train. Have worked out and cut the grass using them too — gets a tad warm, but that’s expected.

    I would recommend this to a friend
  • Pros mentioned:
    Anc, Comfort, Sound quality

    Rated 4 out of 5 stars

    Good value over Sony and Bose top headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the top headphones out there that cost 300+, these have a very similar feel and sound quality compared to those. The headphone is comfortable and while the low frequency ANC is slightly worse than that of Sony, the high frequency (people talking) is superb. Overall would recommend as a solid choice if you don't want to pay 100+ dollars more.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Design, Volume

    Rated 3 out of 5 stars

    Good ANC, low volume

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ANC feature is good blocking out a good amount of noise although in certain situations you can hear things a little more clearly like conversations or certain machines (i.e. coffee shop equipment). However, the volume is quite low compared to other competitors like the Sony or Bose. This made it harder to hear the music. Also the single color design (I ended up with the blue) doesn't look premium. The fabric is interesting and it seems well built, but the overall design seems a bit cheaper than it really is. In the end this is going back.

    I would recommend this to a friend
    • Brand response from Jabra
      Posted .

      Hello - We are glad that you enjoy the ANC feature of the Jabra Elite 85h and regret that you are experiencing issues with low volume. We released a new firmware update on April 30, which includes improvements to the sound experience. Instructions on how to update your firmware can be found here: https://bit.ly/2Hr42Nw. Our technical support team is here to assist you with any additional questions or concerns: https://bit.ly/2wIr6ln. Thank you for your review. Jabra

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect pair of headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is far superior to any of the Sony or Bose headphones I have. They’re very comfortable and I appreciate how much they fold. There’s no button to hold down to turn on or turn off, it’s just folding or unfolding to power on. I also like how you have to press a button to turn up the volume, to prevent you from accidentally turning up or down the volume. The battery is long lasting and the connectivity to multiple devices is very useful/easy to switch devices.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Totally statisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful set of noise canceling headphones. Sounds coming through the headphone does not deafen you. Connects up quickly with 5.0 Bluetooth transmitter within 10 seconds of turning on headphones first. Two year parts and labor warranty. No lip sync distortion notice while watching TV. Stays connected throughout my 1300 square foot house including the basement without interruptions. Battery charge lasts over 30 hours. Usage is 10 to 15 hours a week

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Really great ANC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted a set of ANC headphones that would be good for making telephone calls and these have not disappointed. Excellent noise cancelling, good comfort, great telephone voice quality, and the best controls for advancing music and volume. Also what is also nice is the headphones are water resistant so I can use them on walks in light rain. I own a Sony WH-1000XM3 and a Bose QC-35 and these are my most useful all-around ANC headphones. The Sony WH-1000XM3s have better sound quality but these 85h are my best all-around as the Sony headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    They are great….if they are on sale.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros are they sound good, have an app to customize sound and different features, they are well built and fit and feel good, ANC is not bad at all(I would put the just a tad behind my WH-1000XM3) and they have multipoint connection with two devices. Cons are too much treble makes them crackle and hurt you ears but can be changed thru EQ, they have to be folded a certain way to be turned off( which is cool but not convenient sometimes).

    I would recommend this to a friend
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