Main Content

Customer Ratings & Reviews

Jabra - Elite Sport True Wireless Earbud Headphones - Black-Front_Standard

Customer rating

Rating 4.1 out of 5 stars with 904 reviews

82%
would recommend to a friend

Expert rating

Rating 3.8 out of 5 stars with 13 reviews

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 904 Reviews
  • Rating: 5 out of 5 stars

    Likely the Best Truly Wireless Earbuds out today

    Posted
    xGFYx

    I bought these on 11/18/16. I wanted to wait to read a few reviews before taking the plunge. I'm a pretty serious tech follower and have been following the evolution of truly wireless earbuds since about 11/15. I've read 100's of reviews and watched Many youtube videos. Based on that research, every earbud produced before these has at least 1 flaw. For most, that flaw, whatever it may be was a deal breaker and I concurred. Which is why I never bought any of them. Until now... The few reviews that appear legit seemed positive and none expressed concerns over the problems that most of the other Truly Wireless Earbuds (TWE - from here on), connectivity issues, battery life, sound. There are a few mentions of fitment probs... This all being said, I rarely if ever post reviews, but these actually warranted mine, as I hope this will help anyone on the fence about spending the $$$ to buy a pair of TWEs, so here it goes: As soon as I opened the box, I could tell these were quality. Nice fit and finish to the charging/storage case. Seems like it could take a beating, not that I intend to give it one... I plugged the cradle in, before I left BBuy, so it was fully charged when I got home. Once I did get home, I wasted no time trying it out. I turned on my phone's (Samsung Note 4) BT, opened the case, popped the buds in my ear, pressed the bottom button on each bud for about 3 secs and the phone found the Jabras instantly. 5 secs later I was listening to Metallica. The sound is fantastic. I have been using them regularly throughout the last 3 days and there are NO connectivity issues. They do not drop out, never even a blip, with the phone in my pocket or even if I walked about 30 ft away, with 2 walls between me and the phone and still a rock solid connection. I had to get to about 40+ ft away for them to start to break up. The sound quality is as good or better than the Jaybirds i've had for a few years now, which I consider to sound great. I have tried the app and it seems to work pretty well. The heartrate sensor works perfectly and the battery meter seems accurate. As far as battery life, I have not killed them yet and I feel i've been using them as anyone would 'regularly' and have gotten over 4hrs. The battery indicator in the app said I had .5hrs left. That is amazing! The only other pair of TWE that I have found that seems to function without any issues in the Samsung Gear IconX. The deal breaker with them is the 1.5hr battery life = NG! 4+hrs? = Awesome! I have made calls with them and the 2 people i've talked to had no idea I was using these. I was standing outside around traffic in the wind and the noise cancellation worked flawlessly. Both reported no noise at all other than my voice = pretty impressive! The 'hear through' feature also works very well, but is not perfect. I have occassionally missed a single word someone has said. Also, when it is very quiet there seems to be some 'noise' - that sounds like a light ticking that appears to be created by the software, perhaps? Certainly no big deal and i'm sure the software will continue to be improved. The one point of criticism I would levy is the fitment. I have small ears based on many head phones, ear phones and earbuds over the years. The overall size of these are a tiny bit large for my ears. So, with the smallest 'wing' (which is what comes on it from the factory), along with the mid-size silicon ear-gel, it's a little tight. After about 30mins, if the buds are not positioned just perfect, they will start to cause discomfort. However, if they are positioned correctly (and I don't move them), I've had them in for 4hrs with no real discomfort. I tried using the foam-tips and even the smallest ones are too large. They cause too much pressure. This all being said, one they are 'in' just right, they a In! I feel like I could play football and these won't fall out. I think I would trade a bit of potential discomfort for the security of these not falling out while exercising. I have ran and weight trained with them for up to 1.5hrs at the gym and they never even shifted. If you have what would be considered 'average' size ears, these will likely fit just fine and if your ears are larger, they have larger options to to hold them in place. I think that covers it. Hope this helps. $250 is a chunk of change and I'm very thankful when someone takes the time to clearly explain things about new tech like this, so it was my turn to return the favor.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A BOLD attempt by Jabra!

    Posted
    Manvel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Jabra levels the playing field with these sport earbuds but they don't come without compromises. I'm an audiophile and have used several high-end headphones made by Sony, Audio Technica, AKG, etc. to produce and mix music. I needed hassle-free truly wireless earbuds to inspire my gym workouts and found these. Prior to purchasing the Jabra Elite Sport, I used other wireless earbuds including the Bragi Dash, Jaybird Bluebuds X and JAM Ultra True wireless headphones. Sound quality: The Jabra Elite Sport offer a significantly better audio experience than the Bragi Dash, Jaybird Bluebuds X and Jam Ultra earbuds. I was surprised how clear the low ends were (20hz-150hz) but the bass response and clarity in the 150hz-300hz range can be improved. The mids and highs are crisp and clear. Sound equalization can be adjusted in the app without any distortion which is also a huge plus. The sound quality doesn't compare to studio-priced headphones but is impressive given their small size and their sport-oriented purpose. However, there are trade-offs with sound quality related to produce quality assurance issues (below). Comfort: Comfort is one of the reasons why I'm scoring these a 4/5 stars. Jabra offers several sleeve/bud options to ensure a correct sear in your ear canal. After obtaining a correct seal, I experienced pain in my ear for two weeks of moderate use before they adjusted to my ears. The plastic material needs time to loosen up in your ears before they're comfortable. The buttons on the earbuds are also initially painful to use as they require you to push the buttons inward. This also takes about a week or two to adjust to before they're comfortable. During the two-week period, I could not keep these in my ears for longer than 1.5 hours due to the pain they caused. Afterward, I could keep them inside for four hours without hesitation. Bluetooth Performance: Bluetooth connection is solid on these. I did experience occasional dropouts when I placed my phone on a table and moved to a different room (+- 15 to 20 ft distance). During workouts and general use, the bluetooth connection is excellent. Features/App integration: The sweat and water proof guarantee is highly appealing if you use these for the gym. I had no issues with sweat seeping into the ear canal like I did with the Bragi Dash and Jaybirds. The battery life is as advertised. The microphone pass through (aka, "transparancy mode", "sidetone", "hearthrough", etc.) works well but occasionally stops and restarts when in use. The audi call quality is acceptable but not incredibly clear. The earbuds pair to an app that allows you to customize the EQ, track fitness progress, access custom workout routines and videos, etc. The app works with the touch controls on the earbuds which makes it incredibly easy to cycle through workout routines and hear feedback about progress and follow vocal commands during the routing. Product quality assurance: Quality assurance is the main reason why I scored these a 4/5. I exchange this product four times and felt compelled to write a review about this. With the first earbuds, I noticed a very loud buzzing sound coming from the right earbud when the heart rate monitor was on. The heart rate monitor turns on when you use the app to track workouts. The buzzing sound cut through and was noticeable while music played. Jabra's support team offered troubleshooting tips which did not work. I ended up exchanging the earbuds. The second earbuds did not have this issue, however, the right earbud was much lower in volume than the left earbud. Again, I re-set the earbuds per the feedback from support. Nothing changed. The third pair of earbuds had the noticeable loud buzzing sound in the right ear again due to the hear rate monitor. Again, exchanged. At this point I'm thinking that this product has production flaws which the consumer just has to deal with. With the fourth pair, I can hear the buzzing sound created by the heart rate sensor but at a MUCH lower volume than the initial pair. It's not enough to affect music pass through like the previous pair. However, now the left earbud is lower in volume than the right one. The troubleshooting did not work so I attempted to isolate the issue with my own analysis. I isolated various sound frequencies to each earbud and realized that some, not all, of the frequencies heard on the left are either much lower in volume OR come through with distortion. In other words, if I isolate a sine wave with a frequency of 15000khz on the right earbud it sounds clear and loud. When doing the same on the left, the sound comes through at a significantly lower decibel level AND with white noise. This translates to a great music experience in the right ear and a sub-par experience in the left ear. Just ridiculous. Support: My experience with Jabra's support team has been pleasant - They respond to emails very quickly with suggestions on troubleshooting the earbuds. Final thoughts: Jabra needs to fix the comfort issues, ensure that BOTH earbuds offer a consistent listening experience and include swipe-sensitive controls to allow for fluid use/navigation. If these areas don't concern you, the Jabra Elite Sport will make you happy and serve your workout and listening needs.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Incredible, but not without its flaws

    Posted
    NotaFan

    I've had these Jabra Elite Sport Wireless earbuds for about 3 weeks now and overall I really, really like them. But it does have its flaws. They come with 3 different sizes of both foam and silicon tips as well as 3 different sizes of wings. Most people should be able to find the right combo to fit them comfortably, but everyone's ears are unique so it may not be as cut and dry as that. For me, I tried every combo possible and was able to get the perfect fit and sound for my right ear. My left ear though, I just couldn't get it perfect, so I'm sacrificing a little comfort for sound quality. I need a size between M and L. Basically after about 2-3 hours that ear gets fatigued I need to take it out. Again, that's just my situation though. They do fit so snug that they ain't falling out no matter what. And that's awesome because I've been searching for years to find earphones that don't constantly work their way out as I'm working out, especially while running. These do not go anywhere! Sound quality is great, but not on par with the Jaybird Runs - to a degree. The Runs have superior bass and customization options on its app. The Jabra app has about as basic an elementary equalizer as you can get, but the bass is pretty good and overall sound is great, just not as great as the Runs. However, my experience with Jaybird Runs was it has an undeniable static-y/metallic/crackling sound effect that was a major deal breaker. One downfall with the Elite Sports is that I feel they need to be louder. At the gym, or mowing the lawn I'll have them on full blast but I definitely would like them to be another 2 or 3 levels louder. I just prefer to blast my music or podcasts sometimes. In every other situation though the volume levels are adequate since those are the only times I'm blasting them. There's a built-in heart rate monitor and fitness coach thing that I'll never use so I can't comment on that. These functions basically make up the entire app, which BTW looks like some junior high kid designed from a "my first app" kit. Come on Jabra, look at Jaybird's app and yours and tell me how you sleep at night! The app needs a MAJOR overhaul, especially the equalizer. If they just made it half of what Jaybird's is then that alone would put these earbuds into the stratosphere. But I feel like the limits on the equalizer really hold back what could be a superior product. Another thing is they need to connect to your phone in order for the equalizer settings to take affect. It would be nice to have the settings enabled if its connected to your phone or not. So if I connect them directly to my Apple Watch then they just don't have that customized sound, and that's a bummer :-( Two of the best features, that others don't have as far as I know, are: 1) they're waterproof (not just water resistant but full on waterproof). They're good for 30 minutes in up to 3' deep water. I haven't tried swimming with them but I do leave them in while showering which is a game changer for me! 2) they have a "hear through" function that allows you to hear your surroundings without taking them them out. So, when in they're basically sound tight, and at the office or on a jog on the road that can be a problem. But with the hear through function on (they can be turned on or off) I can listen to my podcasts and still hear all the other ambient noises in the background, such as someone calling my name, telephone ringing, or car honking its horn. When they're off all that noise basically disappears. I haven't had any issues with battery life and have used them for as long as 4 hours at a time. The case is small and easily fits in my pocket, but is too big to carry around in there all day. Also, the case adds another 8 hours of battery charge I believe. They're not held in magnetically which isn't an issue for me but maybe others. I haven't had any connection issues, BUT they do say "headphones disconnected" immediately followed by "headphones connected" every now and then - but they don't lose connection so I don't know what that's all about. Also, on 3 occasions now the left earbud gets quiet and sounds static-y. I've fixed it each time by putting both earbuds back in the case for a couple of seconds. This seems to reset and fix it. It's not a consistent problem and is fixable, but if it gets worse then I may have to contact Jabra. Sometimes there is a slight lag with audio when watching video on my phone. But it doesn't happen every time and is only a millisecond or two, but is noticeable. Maybe it has something to do with my cell connection? So to sum it up, they stay in, are pretty comfortable (right ear is fantastic, left ear not so much), sound great (but could be sooo much better with a better equalizer), are waterproof, have an awesome "hear through" function that is really practical, and have great battery life. I don't see how any other truly wireless earbuds can match up to these.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Verdict is in...

    Posted
    mdmania

    This is my fifth true wireless headset and hopefully the last one or I can safely say it is the last one. After going through four other true wireless headphones like Earin, Skybuds, Samsung Gear Icon X and Sol Republic Amps Air I finally found the one that stays connected the entire time during my workout activities. The other wireless headphones I mentioned weren't all that bad, but what separate Jabra Elite from these headphone is the solid connectivity. This is very important to me because I don't like interruptions and losing momentum during my workout sessions. The funny thing was I tried and tried trying to lose connection while working out with Jabra Elite and no matter what I did, it stayed connected. I even walked away from my phone across the gym to get a drink and I did not experienced any connection issue. The days of worrying from connectivity is finally gone. Thank you Jabra!!! Aside from that, the sound from this headphone is well balance and able to handle other types of music genre. I listen to all types of music and this is perfect for someone like me. This is very subjective area and to some may say differently otherwise. I must say the Sol Rep Amps Air has the best sound out of all of the wireless I have tried, but I can't help not to mention that certain music genre from the Sol Rep gave it a unnatural sound to the music. Some frequency like bass is exaggerated and some songs just doesn't sound as good. Needless to say, I don't miss it. In terms of features like volume and track adjustable from the unit itself is a big plus. It's very convenient and is less sensitive than the SG Icon X. I hated the SG Icon X's touch sensitive feature because I always accidentally change the tracks when wiping my sweat. It was very frustrating. The Jabra was just right on and I never have to worry about this. About the comfort, its like any other headphones, it takes time getting use to. After finding the right gel and fit, I almost don't even notice that I have them on. I think I covered most of the important things and what I like about this headphone. Again, I think the most important in a true wireless feature is consistent connectivity, sounds and comfort. The Jabra Elite is definitely a winner on my book and after long research and trip to Best Buy several times made it worth the hassle on finding the right true wireless for me. I hope that some of you have the same experience as I do with this headphone. Buy it and try it for yourself. True wireless headphones is about to take over and you should start from using Jabra Elite.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth every penny

    Posted
    KKincaid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Seeing how a comprehensive review of this product is missing I hope I can shed some light on this product to help your buying decision. I will be quite thorough. If you want the short version the title says it all. I have worn these for 2 weeks prior to this review so here are all of the facts and details. Packaging for the product was very nice and thought out. Once you open them and install the app on your phone you will need to pair them and they pair quit easily. One thing that you might miss is you have to pair the left to the right so you hear stereo sound. That only has to be done once. Sound and Comfort - Getting the right fit is extremely important to sound quality. I literally tried every combination (18 per ear) to assure the sound was the best possible. And for earbuds they are the best. I own Jaybird X3 and these are better. The sound is fully balanced, however, if i use the silicone ear tips, bass is non- existent. Foam are the way to go for me. I have the smallest ears on the planet and I still manage to wear them without discomfort. Battery life - I have only worn them for 2.5 hrs before I was either tired of having them in my ears or it was time to do something else. So for me the battery life is over enough. I haven't had a low battery light yet. Hear Through - These buds have technology to allow you to hear your surroundings while listen to the music. This work great if you know what to expect. I've used this feature in the office, shower, grocery store, and at a basketball game. Push the button and your music is isolated with no sounds around you to be heard. Push the button again and voila you can hear everything around you...well everything you would normally hear at a reasonable volume. If the music is up loud enough it will drown out the surroundings unless your surroundings are loud. So the buds do not amplify the pass through sound. Turning your buds up will only turn up the music. I hope that makes sense. I think that is perfect. So in short if someone would have to yell over music of equal volume in a room then they will have to do the same in this case. Fit App - The app and heart rate tracker is bar none. Heart rate monitor is as close as you need it to be for a non-medical device. There are plenty of fitness activities to track and if one is not on the list you can create a custom activity. It even tells you if the activity was easy or difficult for you according to a few fitness tests you take with the gear on. This is a personal trainer without the cost. Oh, I got an update alert on my app and it instructed my to instal and place the earbuds in the case to receive the update. Boom new software wireless to the earbuds. An improved product to match new products on the market. Wow! Overall, these are exactly what I have been looking for since the first "wireless" Jaybirds came out in 2009. I'm glad they are finally here because it's been a long wait. Get these if you want true wireless earbuds to meet all you your demands. Kanoa really dropped the ball by being late to the party and should hang it up. There is no need for them any longer. Only con is I wish they were a tad smaller as they barely fit my ears.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Comfortable wireless for right price

    Posted
    cj1982
    • My Best Buy® MemberMember

    I often read reviews on expensive items before I buy them so in an effort to help out others I wanted to wait a few weeks before writing anything. I have used these almost every day for the last 3 or 4 weeks. I use these on 3-4 mile runs, lifting weights or on an elliptical. Comfort: The different ear pieces were nice to have. They have silicon and foam sets along with 3 different sizes for the ear. I tried out both and favored the foam. They do take some getting accustomed to. Wearing a stocking hat with these is fine as long as it is a little loose fitting. Tighter fitting hats press the ear piece and it is not very comfortable. At first I was pretty worried about losing one but now I don’t even give it a thought. They fit pretty snug when you have the right configuration for your ear. I think the buttons on the ear buds are a little tough to push but it doesn’t cause any discomfort. Connection: These connect almost instantly to my phone. If I have the ear buds in and I turn on the Bluetooth on my phone it almost instantly confirms that it is connected to a device. I have not had any issues with it dropping connection yet. Currently I belong to a Snap fitness, so it not a huge gym, and I am able to leave my phone with my keys by the door. It is nice not having to carry around a phone during my workout. When I get to the range limitation you do notice some crackling but that is to be expected with Bluetooth. I have only found the limitations when I try and leave without my phone. Functionality: There are 4 multifunction buttons. With the ear buds I can raise/lower volume, pause or skip a track and launch their Jabra sport app or give you an update on your workout. I think it does more but I have yet to ever receive a call with them in. Buttons are responsive but you have to press hard but you do not need to worry about accidently pressing them. The heart rate monitor and pedometer is pretty accurate. When checking heartrate against that on an elliptical machine it was within 1-2 beats. The pedometer tracks right along with my fitbit. Jabra Sport App: This seems like a handy app for runners/walkers but not much beyond that yet. I turn it on at the gym anyway because I like hearing the progress readout every 10 minutes (I pretty sure you can turn off the update). However I am usually listening to Pandora and when I finish my workout the app shuts off my music. Sort of annoying but it doesn’t take much too just start the Pandora app again. I suppose they assume when your workout is done you will be done with the ear buds. Hopefully they make some improvements but the app is not the reason why I bought these. Sound Quality: The music sounds pretty good. It is fairly clear and gives a little bit of bass. I listen to all types of music and have not noticed any difference between genres. Battery: I often wear these for anywhere from 45 -90 minutes. I have only worn them out 1 time because it had been a few days since I charged the case. It notifies you when the battery is low and lasts about 10-15 minutes longer at lower volumes. When I ran it out I only used them for about 30 minutes so I know the case needed to be charged. It does have a battery indicator in the app. All in all, I am happy with my purchase. They are spendy for a set of ear buds but they feel robust enough that I will be using these for quite some time.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great product!

    Posted
    Themos

    I bought the Jabra Elite Sport about two weeks ago, after searching for at least 4 months to purchase truly wireless earbuds that do exactly what they are supposed to-less "phone handling" while you wear them and crystal clear sound. Beats are offering a great deal of successful wireless products, however for my style they are not very convenient for everyday use - the Solo/Studio are too big for me and they won't stay on your head during intense exercise and the Powerbeats on the other hand are "too complex" appearance-wise for my taste. To make a long story short I was looking into very discrete wireless earbuds that will stay on my ears during intense exercise and that I could also use while I am working at the lab (graduate student) with the minimum phone-carrying/handling possible. Bragi Dash looked like a good idea, however after reading numerous reviews about them I realized that they had many connectivity issues (the phone has to be always on you for them to work) and the sound quality was bad. Samsung IconX and Jabra Elite sport were the alternatives, so putting my faith on the reviews I went on buying the Jabra, althought they are more expensive that the Samsung ones. First of all, they fit nicely on my ears offering different fitting options with the ear pieces they include (still the perfect fit is very subjective). They definitely don't fall of my head no matter what type of exercise I am doing. The bluetooth connection is very strong and it stays strong to a 10-meter range around your phone. I wear them during my work and my phone stays on the desk, while I am moving around. The sound is very clear and the volume goes high enough considering that they are wireless earbuds. Don't expect the bass, volume and sound quality of other headphones (Beats, Bose etc.), but they are still doing the job! I really like the fact that you can wear one of them, although you are partially losing control of them (volume and switching tracks is on the left earbud, play/pause-answer/deny calls on the right. However having just the right one gives you enough autonomy while working. Speaking of autonomy there is voice control when receiving calls and you can use Siri if paired with an iPhone by just pressing a button. This makes it really easy to receive calls or do a whole bunch other things without occupying your hands. The charging case is very elegant and small and offers you great charging flexibility. The battery life is somewhat low (3 hours), but at this stage I don't have high expectations since they are that small and the technology is still improving. You can have 9 hours battery life with the charging case that offers two full charges, but one full charge takes around 2 hours, so 9 hours is not a very "real" thing. I haven't yet taken full advantage of their fitness capabilities, but they can be extensively used with their app, tracking your heartbeat and helping you counting sets and repeats of your exercise while also monitoring your progress. Their only disadvantage is that the buttons to control and connect them are very hard to push and sometimes when wearing them it can be a pain to press the buttons (its like pressing the earbud deeper inside your ear). If pressing the buttons was easier or even better if they were touch responsive these earbuds would be the perfect wireless gadget!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best truly wireless you can buy today

    Posted
    magicmandr
    • My Best Buy® MemberMember

    After preordering the Kanoa buds and then giving up on them after the latest missed release deadline, I've been on the search for another set of truly wireless ear buds for using at the gym and working in the yard. I thought I had the right one with the Bragi Dash 2.1, but they were simply terrible. I went through two pairs and returned them both because the left ear wouldn't respond to pairing or any touches on both sets. It took over 2 weeks for each response from Bragi's terrible support team so, I returned them and began looking again. I determined the Jabra Elite Sport was going to be the set I should wait for. I was apprehensive about preordering yet another set of earbuds, considering I just exited the Kanoa debacle earlier. However, I had faith that Jabra, a longtime industry leader, could pull it off if anybody could. When they missed the first deadline at the end of October, I was thinking, "Here we go again". However, the website said they'd be out in November. I decided not to cancel the order and wait it out. When they arrived, I couldn't wait to give them a try. To my surprise, everything worked straight out of the box as it was supposed to. The ear gels, the charging case, the audio transparency feature, everything. The sound quality for these buds is better than the Jaybirds I had before for the gym. I had no problems with range and, as a pleasant surprise, my Polar M600 immediately recognized the Jabra Elite Sport as a Bluetooth LE Heart Rate monitor and proactively asked me if I wanted to use it for my workout. All in all, they are on the pricey side but they seem to be rock solid, good sounding, and exhibit no issues with bluetooth range. I'm set with these. I think Kanoa missed the boat now that these are on the market.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome True Wireless buds

    Posted
    Saurabh
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought these true wireless earbuds (TWE) few weeks back. I used them during my cross fit and weightlifting regime and was so surprised that I wanted to write a review here. I was initially very skeptical about buying these TWE because of few known glitches known to all. First one is price and second one is the battery life. Most of the competitive brands sell at the price range of 250-300 bucks. The battery life on almost all of them is between 1-2.5 hours. I tried most of those and returned back as they did not last till my workout was over. Let's review these TWE's and check why they are better than all the others right now in the market. Price: They sell at 250 bucks which is comparable to other brands. I guess any known brand like Bragi or the Samsung sell almost in the same the range hence not much of the difference in this segment. Connection: They connect pretty easily. The first time paring can be a bit confusing but after that it is seamless. The connection is amazing for these earbuds. I could walk across the gym without any loss in the connection. Sometimes I could hear some glitches if my phone is blocked by some metal object (or a big dude in gym). I paired these with my iPhone. Battery life: This is the deal breaker for me. I bought the Samsung but returned as they could not last more than 1.5 hrs. These TWE indicate to last for 3 Hrs and surprisingly they do last for three hours. The app shows the time remaining which is pretty accurate. My cross fit schedule lasts for about an hour and half but my weightlifting goes till 2.5 hrs. After every workout session I still had battery remaining in them. So I tried them in office and they went dead after approx 3 hrs so I guess the claim of battery life is justified. Now, in office the heart rate monitor and other app options were not ON so I don't know how much that would affect but in general they do live till your workout. Usability: They are a bit heavier so prolong use might be uncomfortable. But again you have to charge them after 3 hours so I don' think that would be an issue. The fit is OK not as great as Samsung but with correct fins and earbud attachment they can be pretty comfortable. One thing to notice is since they are heavy, they don't stay when you are circuit training. In my case they would fall out during Burpees, snatches etc. The point here is being heavy is a down side for them. App function: The application is good. It gives me the heart rate, battery life which is pretty accurate. I have not used it too much but the basic function are oK. The rep counting is pretty accurate. The heart rate monitoring is OK, not as accurate as my chest strap but a good indication if you dont care much. I would subtract about 10% from the miles and calories indicated on the app just to be sure that I am not over estimating my training values. More in this section when I get some concrete results to compare. Sound Quality: This is most important feature and for most people a deal breaker. Now I am not an audiophile but have good sense about the mids, low and highs. I would say for these all of them are well balanced. In gym I mostly hear the EDM which is nothing but Bass and high with moderate mids. They deliver to my expectations. I compared the sound between powerbeats 2 and these earbuds. They really have good bass considering their size and driver size. The highs and Mids are not as crisp but are well balanced. To sum it up the sound is rich, well balanced and loud. The most important thing to keep in mind is better isolation you have, the better they are going to sound. So try all the attachments to get the tightest sound isolation. Final verdict, I would recommend them to anyone who hate wires and love TWE. They are my best buddies in the gym as they keep all the sounds and distractions away from me. I have not tried the hear through feature but I dont care much about it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Truly Wireless Headsets Score Big Points?

    Posted
    WildcatNsc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been waiting (not so patiently) for truly wireless headsets and now I finally have some. I've tried 2 brands Apple AirPods & the new Jabra Elite Sports. I'll be reviewing the Jabra Elite Sports. PRO: The Sound - I listen to all kinds of music. Rock, JAzz, Blues, Acoustic, and they all sound GREAT! With the JAbra App you can tune the EQ to create just the right custom listening levels for your preference. PRO: GREAT Fit! - the Jabra Elites come with all the tips & earloops you need to get a truly custom tight fit. It took some trial & error but once I found the right ones these earbuds DO NOT MOVE! They provide great isolation (sometimes too much) but to over come that you can enable pass-through feature that allows external sound to be passed through the headset to your ears for better contact with your surroundings. PRO: Mic used for talking on calls seems to do a great job. The only problem I've had is on a windy day when the wind whips over the microphone opening. Even standing in a very loud server room the noise cancelation did a great job of isolating my voice from the room noise and no one complained about not being able to hear me. PRO: Battery life in my experience has been spot-on 4.5 hours per charge. PRO: The heart beat feature works well, haven't exercised enough to get much experience but seems to be as close as any other heart rate detection device of the same / similar type. CON: These are obviously for exercising and not for wearing all day, but I wear mine all day and my ear does tend to get a little fatigued. But they connect so fast that I can take it out of my ear & turn it off and when I get a call turn it on and answer quick enough. CON: You can't use both earbuds independently. So, either you use JUST the RIGHT earbud or BOTH earbuds. You can't independently use the left without the right! That is disappointing. Since the earbuds do such a great job isolating sound from your ears I have found myself wanting to use just one and when it dies it would be nice to but it in the charger and pull the left unit out and continue listening or talking. PRO/CON: Bluetooth connectivity - I can't completely blame this on the headsets (yet) but for some reason the bluetooth connection disconnects & reconnects. Especially if I am listening to music, Apple Music (iPhone 6s), Pandora or Amazon Music and open another app. It will stop and restart the connection and that gets really annoying to hear the nice voice in your say DISCONNECTED / CONNECTED over and over and over...! Sometimes a simple reboot of the headsets will suffice other times its rebooting the phone and still other times it requires both and putting the earbuds back in the charger / closing and reopening. I know...I can't seem to find the culprit because sometimes when it happens my iPhone BT display disappears & reappears. So I can't determine if it's a phone problem or a headset problem - so just be aware! I'm thrilled to have my Jabra Elite Sport headsets and I'll keep running, working out and loving my music all the while not having to worry about a single wire!!!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could have been great, quality control issues

    Posted
    gilzow
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When they work, they are easily the best pair of bluetooth headphones I've ever used for running (and I've now tried about 20 different models/brands). The emphasis though is on when they work. There is a reason they have so many refurbished models available. I bought my first pair in December and am now on my fourth replacement (that's a little over one a month). Each time the right ear bud will suddenly lose volume. The first pair it was about 10% of the left ear (and happened within 15 minutes of using the headphones). The last pair I sent back it was about 50% volume. They lasted about 4 weeks. So they seem to have some serious quality control issues. when they work, they're great. Even with the included ear tips (Iswitched out to comply's), I've never had a pair fall out while running. I've also never had them lose connection between the ear buds (though occasionally I'll get a complete drop-out from the device, but I'm pretty sure that's the device's fault, not the headphones). When viewing videos, there are no sync issues/audio lag, something that I have not experienced with any other bluetooth headphones. And while I'm no audiophile, these sound fantastic, especially if you change out the tips to comply sport pro (though you can't leave them on and place the ear buds back in the charger). I found that getting a good seal with these is much more difficult than other in-ear headphones. They're sort of in between in-ear and ear bud, as the ear stem isn't really long enough to insert into the canal. I was mostly happy with the sound when using the included foam tips. Switching over to comply tips made a significant improvement in sound quality. Heart rate monitoring is pretty accurate, as long as you get the right earbud seated properly. Activity tracking/rep counting is a novelty at best, a joke at worse. It's pretty much useless. As is their fitness app. You'll use it for adjusting the headphone settings, and that's probably it. I originally picked the elite's in part because part of my run has me on the side of a 5 lane expressway where the speed is 50mph+ and I need to be able to hear the traffic. The Elite's have a feature called Hear-through that's supposed to allow you to hear your surroundings. It works, sort of. It's ok in a quiet situation like inside a home or office, but if there's any wind at all, it's worthless. You'll end up turning it off because all you can hear is wind noise, or take one of the ear buds out. Customer service is pretty good, but it takes them awhile to respond, and you have to move through all of the layers of customer service to finally get to a tech who looks at all the things you've tried before finally ok'ing an RMA. Be persistent and they'll eventually take care of you.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I almost returned but they are almost perfect

    Posted
    Cassaundra
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I almost returned these, but then I figured out how to best use them. I mean I shouldn't have to make these tweaks, but I love these feature wise, so I wanted to make these work. 1st, I am farrrrrrrrr from an audio snob or audio pro on sound quality but these are DEFINITELY NOT noise cancelling. I could still hear background noise, like my coworkers talking nonsense in a normal tone, when they were full blast and that's with Hear Through turned off. Also, the ear tips that come with them are garbage and made the buds hurt my ear. Then I remembered I had some Comply ear tips laying around and BOOM, comfort and noise canceling. True Wireless Pro is what you'd need. I can't hear a thing with these at lower volumes unless hear through is on thanks to comply. 2nd, you have to make sure you have them in your ear correctly or even my comply tips didn't help. The insert and rotate method in the instructions really does work great for these ear buds. Also make sure the wings are tucked so they are completely hidden. This makes a perfect fit and optimizes sound. Last, the sound itself is pretty bad. No bass and not loud at all compared to my Jaybird X3s. So I used my samsung phone music app to guide me through setting the equalizer in the Sport life app because the samsung equalizer better explains for optimal sound, especially with their presets. I can't understand why Jabra wouldn't put presets or more details with their equalizer. But nonetheless I was able to drastically improve the bass and brought the sound up a good amount, however, these ear buds are still not as loud as they should be. I'm dealing with the pretty big sacrifice of them not being loud enough and keeping them only because the button controls it offers allows you to do so much and everything I need, the hear through feature which I love for work, I can use only one with great sound, I can use google assistant, and ear wings are a must for me. But I'm going to keep my eye on up and coming brands with these features but louder and these will then be on the first thing smoking...

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I almost returned...

    Posted
    Cassaundra
    • My Best Buy® MemberMember

    I almost returned these, but then I figured out how to best use them. I mean I shouldn't have to make these tweaks, but I love these feature wise, so I wanted to make these work. 1st, I am farrrrrrrrr from an audio snob or audio pro on sound quality but these are DEFINITELY NOT noise cancelling. I could still hear background noise, like my coworkers talking nonsense in a normal tone, when they were full blast and that's with Hear Through turned off. Also, the ear tips that come with them are garbage and made the buds hurt my ear. Then I remembered I had some Comply ear tips laying around and BOOM, comfort and noise canceling. True Wireless Pro is what you'd need. I can't hear a thing with these at lower volumes unless hear through is on thanks to comply. 2nd, you have to make sure you have them in your ear correctly or even my comply tips didn't help. The insert and rotate method in the instructions really does work great for these ear buds. Also make sure the wings are tucked so they are completely hidden. This makes a perfect fit and optimizes sound. Last, the sound itself is pretty bad. No bass and not loud at all compared to my Jaybird X3s. So I used my samsung phone music app to guide me through setting the equalizer in the Sport life app because the samsung equalizer better explains for optimal sound, especially with their presets. I can't understand why Jabra wouldn't put presets or more details with their equalizer. But nonetheless I was able to drastically improve the bass and brought the sound up a good amount, however, these ear buds are still not as loud as they should be. I'm dealing with the pretty big sacrifice of them not being loud enough and keeping them only because the button controls it offers allows you to do so much and everything I need, the hear through feature which I love for work, I can use only one with great sound, I can use google assistant, and ear wings are a must for me. But I'm going to keep my eye on up and coming brands with these features but louder and these will then be on the first thing smoking...

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Glitchy as all get out

    Posted
    matthew

    When I drop $200 on earbuds, I (reasonably, I think) expect functionality. Literally the only reason I am not returning these is that I got really busy with work such that my experiences of this product weren't established as horrible enough for a return until 24 hours after Best Buy's 15 day Return Policy ran out. But let me be fair, so you know why I am leaving one star. The Good: The mic for phone calls is surprisingly good. Even though the product seals your ears to the point where hearing from your surroundings is highly muffled, the mic projects to the speakers and pics up your voice really well. (However, be careful if you are talking in a windy place as the mic picks up wind like you wouldn't believe) The Bad: Even if you turn the earbuds off DO NOT EVER PUT THEM IN THE CARRYING CASE. Both the carrying case and the earbuds will somehow magically run through battery even if everything is perfectly charged. You essentially have 4 hours of use total if you keep them in the carrying case AND use them for 4 hours during the day with carrying case recharge. Put another way, if your earbuds are fully charged up and you keep them in the carrying case because WHERE ELSE WOULD YOU KEEP THESE, the carrying case battery will still run itself down anyway even though the earbuds are fully charged. I assume if you keep the fully-charged-but-turned-off earbuds outside of the carrying case, this wouldn't be a problem. But why on earth would you do that. The whole point is you should be able to keep the earbuds in the case designed for them, but this is actually the least efficient way to get the most battery life out of them. But that's not why they get one star. They get one star because, for some reason, every time I try and turn these on after leaving them in the case charging for hours... they won't. The straw that broke the camel's back and led to this review was the 10th (I've counted) time that it took me 15+ minutes to get the right ear bud to *turn on* after a charging session. This is a regular problem I have with these and it has barely been half of a month. Why won't the ear bud turn on after being fully charged? I genuinely have no idea. I assume it's something to do with how they automatically turn off with plugged in and automatically turn on when you take them out... usually. Except half the time there's this weird state where they are fully charged but refuse to turn on, even if you hold the power button down for a minute. But the 13th time I put it back in the charging case, closed the case, reopened, and took the earbud out, it finally turns on automatically and connects as if there's not problem. ... It should not take me 13 times in a $200 piece of equipment. I am beyond done with this. Do yourself a favor and buy literally anything else. I dearly miss my Jaybird 2s. The only reason I didn't buy them is the 3s got bad reviews. But the 2s were so good. Try ebay. They were amazing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Too hard to fit without tinny sound, sore ears.

    Posted
    Gargantubrain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've always been completely happy with my Bose QC20's, but at some point I just started getting annoyed with the whole wire thing. When the QC30's came out I couldn't believe they nerfed the noise cancelling and I could never bring myself to "downgrade" to QC30's just to lose the wire. And that dog collar, sheesh, I don't even wear my Tones cause it just annoys me so bad. It seems like forever I've been looking for the magic unicorn of good noise cancelling, good sound, and good microphone. The Plantronics Focus UC has all that, but I don't want over-head cans on my head most of the time. When I travel I take a Voyager 5200 UC and my QC20's, so I have both talking and listening needs covered. I decided since I had some coupons and rewards expiring, why not try these out since they seem highly rated. Ugh. Unfortunately, this is not the headset you are looking for. Maybe it's just my ears, but after trying every single combination of wing and tip, I finally found that there is in fact a spot just right where you can hear good bass with these. And I had to literally hold it there with slight finger pressure. If I moved my mouth or heaven forbid tried to touch a button (like Volume), it would either lose the bass and go tinny, or go completely ear-plug silent. Even once I managed to find a "fit" that sounded decent, my ears hurt within minutes. I mean seriously, I can sleep with my QC20's. All night. Even laying on my side. With this last straw, I gave up and just got a pair of Bose SoundSport wireless headphones. They don't have hear-through "Aware" mode which I miss; I actually have to take the SoundSport out to talk to people, but they instantly pop right back in without any fussing with fit. As a bonus, now I don't have to worry about sweat and rain, and still use QC20's when I really do need noise cancelling. With the recent arrival of the SoundSport Free wireless headphones, I have hopes that there will be a QC-Free that adds noise cancelling, or maybe "QC40's" will bring back the QC20 level of noise cancelling. Also hoping the headset folks are realizing that not everyone wants to wear head cans or a dog collar. The SoundSport prove that a small package is possible. Even these Jabra Elite pack pulse and pedometer sensors into this size package. If only I could have worn these for longer than a few minutes without having my ears hurt so bad I couldn't stand them. If these fit your ears, I think you'd be happy with them, but even fit right they didn't sound as good as Bose and now the SoundSport Free are out at this same price so you'd really have to want the Pulse/Pedo to choose these.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Limited benefit greatly, but with some negative

    Posted
    funboy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Review of the item after being used for about 10 months. First, review context: two usage: 1) for running on treadmill and outdoor, average 7 miles per day/40miles around weekly. 2) conference calls for work. The Benefit: 1) ease of use in a sense of non major hassle during the usage 2) Not being expert in Sounds Quality, but feels acceptable, bit of lack on bass and immersive experience I would say. 3) Application is simple as matured through the first time installed, 4) Heart Rate data is reference notion only. Not being scientist on the matter, but compared against 2 of Garmin Fenix series, the accuracy is bit off. But might not be comparable as measurement dimension are different. 5) it sits well in the ear, doesn't feel that will fall out in the context of dynamic and fast movements. The Downside: 1) The benefit #5 seems to last only first couple month of usage only. As longer being used, it starts to feel it is loosening from the ear. And then the earing accessory starts loosing from the hardware attachment. Meaning, every time you grab the device and attempt to place in the ear, takes extra steps than earlier days. Then when you are removing it from the ear, you feel it comes in two pieces. 2) the voice interaction does't work almost at all while used during activities. So this part is waste from $200+ valued device if we have to narrow down what you would be paying for every single feature from the device. 3) Application in the beginning was awful experience. Then it lack more integration with other device applications. 4) customer support: from first email sent for support, took almost a week for first response, the reply to first response return after another week. Then response was not very customer centric I would said. Final Summ Up: Recommended if it is being used for short time, without expectation for more than a year of durability if is used every day, and worth if can purchase at reasonable discounted price. For full retail price is not worth as its support doesn't pair to its experience and value.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Jabra Has a Hit on Their Hands

    Posted
    Clerkp
    • My Best Buy® Elite MemberElite Member

    My true rating is a 4.5. These are excellent truly wireless headphones and the best that I have used to date which includes, Bragi Dash, Onkyo, Samsung Gear IconX, Earin and Erato. The sound quality is very good for true wireless. Better than everything but perhaps the Erato and slightly better than the Samsung. I would say that true wireless sound quality lags behind wired Bluetooth by quite a bit to date. The sound for example is not as good as the Bose Soundsport Wireless or the Jaybirds. Fit is excellent. These stay locked in your ears and will not fall out. Only downside is they are large and can hurt after a while. Bluetooth connection is rock solid. No dropouts like on the Bragi. Can walk clear across the gym with these. Battery life is very good. 3 hours per charge plus the charging case. Much better than the Samsung which gives you 90 minutes max (also the Samsung has a battery drain problem while in the case). The fitness app is nice but I wish you could use those features offline and without your phone. Seems like the phone is needed for all of the key fitness features like VO2 max testing. That's too bad since I use these with my apple watch for running. One caveat is that my first pair had an issue with the Bluetooth Smart Connection dropping in and out all the time. This caused the HR monitor to stop and required constant resets. I have exchanged them in hopes that I just had a bad pair. Overall, these are the most polished true wireless buds out right now and these are an excellent choice for gym/exercise use. I can't see myself going back to wired BT headphones for the gym/running after experiencing these.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best wireless earbuds out there

    Posted
    DoctorE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I’ve used everything from the LG wireless earbuds to Beats By Dre and these Jabra’s are by far the best I’ve had I even bought a second pair. PROs - Great battery life for work outs and listening to music. - Customizable inserts allow the earbuds fit perfectly and securely in your ear. Jogging, fast movement, even sweating will not dislodge the earbuds from your ear if you properly use the included inserts. -Great noise cancelation, if properly fitted I can’t hear the person next to me to save my life. - Compact design. You can literally carry this thing in your pocket and not have to worry about it being to bulky or heavy, especially for a person like me who wears athletic clothing that doesn’t allow me to use a belt. Yet it’s not too small to forget in your pocket and accidentally wash. - Confortable to use while laying down even with side of your head resting on the pillow. Mixed Feelings -The ability to use one or both earbuds is nice, just know that you are required to use the right earbud if using only one and you will loose the ability to control the volume or skip tracks if not using the left since that’s where the controls are. CONS It’s hear through technology isn’t the best, while playing music and using the Hear through option I still can’t really hear the people around me. Even if not playing music the Hear Through option sill makes it a little difficult to understand people. I usually just take out one ear bud to speak to someone. -I will discconect from my device randomly at times and it usually only last a second before it reconnects automatically (nice part is that it will tell you that you disconnected and reconnected again) - At times you won’t hear anything from the left earbud that usually requires me to remove it bring it into proximity of the right earbud and out it back into my ear. Probably a problem they can fix with future firmware updates. All in all I would recommend this product to people who work out, do outdoor activities or work in an office. As a college student these earbuds are easily consealable with the use of a beanie or earmuffs for exam days. As a motorcycle rider these can pose a hazard as you will not be able to hear anything with your helmet on and motor running.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great headphones with some big flaws for big $$$

    Posted
    evancamp13
    • My Best Buy® MemberMember

    So, I'll start by saying that I really want to like these headphones... they have a lot of potential and could be really great, but they have some major issues that are really getting on my nerves. First, I've had these for about a week now, and the left earbud just decides not to work as it pleases. I spent about 20 minutes fiddling with it trying to get it to work at the gym this morning and finally gave up. It just would not power on. The case told me it was charged, but it would not connect, so that was aggravating... Second, and I think is a far more common issue: the eargels included are horrible. They are so thin and flimsy that a good seal just is not an easy task. I've tried all the sizes and both types, it just is not a solid seal, and they are quite uncomfortable to get into the ear. For a $250 pair of headphones, this small thing should be darn near perfect, but they are a pain getting them in everytime... It was bearable for a few days, but it's really starting to get on my nerves... such a small thing I would think Jabra would do something about. It seems to be a pretty common complaint with these headphones. As far as the heart rate and quality of the headphones go, they are excellent. But, the sound quality and the heart rate accuracy are both highly dependent upon quality of seal and security in the ear, which is an issue...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but not excellent

    Posted
    tobewiser
    • My Best Buy® Elite Plus MemberElite Plus Member

    Pros: great fit, not too large, acceptable sound quality (at this price point), good iOS fitness app, waterproof, solid build, good bluetooth implementation with multiple device pairing, phone call quality and sidetone are effective Cons: Boomy bass (somewhat adjustable in app), muddy lower mid and upper bass, ear tips make a huge difference in bass quality and quantity I have to try many different combinations of fit wings and ear gels to get a decent sound quality and fitment. They could range from horrifyingly bad (underwater muffle) to extremely boomy bass. The manual did state the importance of a proper fit. After achieving the best possible result, the bass is still undefined (slow and unbalanced) which makes the lower mid range sound muddy. (e.g., cello and upper bass, lower tenor sax, etc.) That's usually the result of too much bass equalization enhancement in the design. (Bose and Beat all have excess base EQ and sound muddy and boomy.) If you listen to hip hop, rap, or electro-dance music then bass EQ may be a welcome feature but certainly not in other genres: jazz, chamber music, classical and vocal. Whether you care to be an audiophile or not, clarity, tonal accuracy and fidelity to the original recorded sound should be important in any audio equipment; otherwise, how else would a listener know what really is intended by the artists? If not for the bass EQ treatment, these earbuds are 4-star at this price point (on sale for $149.99). All other aspects of the earbuds are good to excellent. In comparison to the similarity priced Apple AirPods, the Jabra is not quite as easy to pair with multiple iOS devices and is not as 'accurate' in tonal quality. Fitment is question of how you use the earbuds. AirPods are better in daily use but the Jabra is better for workouts. During workout, the buttons on the Jabra are not as good as the concept suggests. They are hard to locate and to press, e.g., while you are running. They should have been touch sensitive pads instead of real buttons. I'd recommend them for use on airplanes, in noisy environments (e.g., gyms with loud PA music), and in situations that require secure fitment; but not for critical music listening.

    I would recommend this to a friend