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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 363 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the LINK 20 Smart Portable Bluetooth Speaker's sound quality, portability, and Google Assistant functionality. Many appreciate its long battery life and water resistance, making it ideal for various uses. However, some users have noted concerns about the charging port's durability and the speaker's size. Overall, the positive feedback on sound and convenience outweighs the reported issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 363 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift. Excellent speaker and easy to use. Great quality a lot of bass.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Impressive Bluetooth Speaker!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Speaker Is Great! • Very Full Sound. • Great Battery Life. • Love the Google Assistant Is

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and connects quickly when turned on. Love the cordless feature too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker has great sound! Also, it’s a great price. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice speaker

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JBL - LINK 20 Smart Portable Bluetooth Speaker is nice. This is my first portable speaker. The sound is amazing!!! The only issue I have with this product is the Google Assistant stopped working. It worked for about a month, then it went to hell afterwards.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Love the sound for music

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller than my Google Max but good sound and more easily mobile to other locations

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Portable Speaker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only sound great it’s portable yet powerful sound and long lasting battery

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Great sound and handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Size is super convenient and the sound is good as well. Love how portable that it is.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound for the size and price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it daily. Packs big sound in a small footprint. Battery lasts a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this in my livingroom (16 x 30). It is easy to set up. Clear sound...

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Awesome sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and awesome sound. One of the best blue tooth speakers I’ve heard.

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got amazing sound with google assistant. Great quality and smart speaker

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant, Sound quality

    Rated 5 out of 5 stars

    Great sound bluetooth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    spectacular sound and the assistance of Google is incredible, fully recommended

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Pumpin sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound - portable and has google assistant I’ll take it!

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Google assistant

    Rated 5 out of 5 stars

    Works fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hooks up Bluetooth super quick. The Google voice assistant is wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Sound quality

    Rated 5 out of 5 stars

    Love the sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup - great sound. A little difficult to get two speakers to pair up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Google cool but disappointed with the quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second purchase of the same speaker. The first one was awesome, until it wasn't. It mysteriously developed a terrible static sound and vibration (like the speaker was busted). My assumption was that my children ruined it...so I bought a replacement. I have had the new one 3-4 weeks now and keep it out by my pool (since it is waterproof and weatherproof). But now the microphone is not working right. I have to get REAL CLOSE and YELL (OK GOOGLE) just to get it to pick up the voice commands. JBL is a great brand so I was hoping for better quality. Overall this is a great addition to my Google Home network but wished it was more dependable for outdoor use.

    No, I would not recommend this to a friend
    • Brand response from JBL Support
      Posted .

      We really appreciate your feedback about our JBL LINK 20 speaker. Just to let you know, you should be able to get a response from the speaker at a conversational distance but this will also depend on the environment that the speaker is exposed to. If it is used indoors, it should detect commands without having to project your voice. If the speaker is placed outdoors, there may be a need to exert more effort in commanding since it is in an open air environment, but we're always looking for ways to improve so we'll make sure to forward you feedback to the right team. Thanks! JBL

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound in a rugged water proof design. Love the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker, sounds amazing for the size.great battery length

    I would recommend this to a friend
  • Pros mentioned:
    Google assistant, Sound quality

    Rated 5 out of 5 stars

    Good sound quality, does job well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good combination of sound quality Plus Google assistant intelligence

    I would recommend this to a friend
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