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Customer Ratings & Reviews

KitchenAid - 18.7 Cu. Ft. Bottom-Freezer Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 36 reviews

  • 10%
94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 36 Reviews
  • Rating: 2 out of 5 stars

    Poor Interior Quality and Design

    Posted
    AmyC

    Pros - Appearance and keeps food cold. Cons - Too much space taken up by drawers and shelves, the divided shelves impede below storage space, temp control cutout takes away space and vision on top, door storage bins seem inadequate, quality of all drawers (fridge and freezer) are poor, and the refrigerator seem short. The refrigerator comes with a ton of shelves and door bins - We probably only use half of them because we found using all of them limits storage space, i.e. we only use two of four shelves because there isn't enough height and the shelf brackets are too big to fit groceries adequately and same goes for the door bins as a bottle of ketchup or milk would not fit without hitting the above bin. The two pull out bins in the refrigerator are tall but are not deep enough to storage more than a couple items. The long cheese drawer will pull out fully because of poor design. The wire baskets in the freezer make the it overall feel cheap. Overall I wish the refrigerator was taller and that the interior was better designed with quality and space optimization in mind. We thought we were upgrading the appliances in our new home with the Kitchenaid brand but wish we would have went in another direction.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      AmyC, we thank you for your review. At KitchenAid, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, KitchenAid Social Care KitchenAidBrand

  • Rating: 4 out of 5 stars

    Great Fridge for Small Kitchen

    Posted
    Bozo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was replacing and old fridge that needed to fit into a specific space. I had only 3 choices, this was the only one I could get without an ice maker installed (optional feature). I have no need nor the connection for ice maker. This Fridge looks great, is quieter than my previous GE Profile. The shelves seem a bit flimsy, but work fine. A minor complaint - the fridge door will not swing shut by itself. You must actually close it with intention. Many times I will come back to find that the door has not closed and is ajar. Otherwise a good fridge. Can't speak to durability yet, but it does have 10 year warranty on compressor.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best Decision / Incredible Appliance

    Posted
    OnTheRdLessTraveled
    • My Best Buy® Elite MemberElite Member

    I am so pleased with this purchase-- I was looking at buying a Smeg, since I love the vintage look of them, but after doing countless hours of research, I made the decision to buy this KitchenAid fridge and I'm so glad I did. I've gotten so many compliments and it looks awesome in my kitchen. I've VERY picky with quality, look, etc. and this ticks all the boxes. If I had to say something negative, it would be that the drawers are slightly flimsy and could use some redesigning. Otherwise, it is spacious, sturdy, quite, and stunning. You can't go wrong. Service from BestBuy was also a breeze from ordering in the store (without seeing the fridge as it is not in stores) to the delivery / install. Go for it, you'll be happy you did.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Stylish Fridge

    Posted
    leelee454
    • My Best Buy® MemberMember

    I found this model while searching for a narrow refrigerator. There are other fridges in this category, but nothing compared in style. The ability to chose the location of the handle ultimately sold me because I don't like the visible plugs that come on the fridges with removable handles. I was surprised that there was no ice maker (an optional add-on) considering that units 1/2 the cost come with them. Overall, this fits the bill and looks very nice in my little kitchen / bar area.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Refrigerator

    Posted
    Ruthatood
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I been trying to find a good refrigerator for awhile now that would fit into my kitchen. I love this fridge. So far it works great. Love the large deli drawer. The bottom freezer is perfect without the ice maker. The only reason I gave it 4 stars is because it’s not fingerprint resistant, otherwise it meets all my expectations

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Making room

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Older refrigerators seem to have more storage space but I was able to get it to where I can use it best by rearranging the shelves and am very happy about this appliance. The actual size of the refrigerator is bigger than our old one. It had the door hinged on the right-side and that's what we needed. We had to set it at 3 and it is really cold but my eggs are not frozen in the top part as they were when temperature was set at 4.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Top of the line, well designed product

    Posted
    jbx648
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The features of this product meets our needs very well. Specifically, great interior space, adjustable shelves and gallon size door shelves, excellent interior lighting both in the refrigerator and in the freezer. And the optional ice maker, believe or not, was a selling point for us, since we have no ready access to a water supply for a refrigerator, and we did not want to pay for something we could not use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Fridge and Runs Quiet

    Posted
    BBBob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I especially like the LED lighting and windows on the drawers. Also comes with a wine bottle rack which is cool. Be careful when ordering this fridge. There are two different models. One has the door handle on the left and the other has it on the right. There is no way to switch the hinge and door handle from one side to the other.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice Refrigerator

    Posted
    Diana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    this is the first time I've had stainless steal and I am disappointed with the fingerprint resistant quality. My refrigerator alway has finger prints and I have to really work to get them to go away. I use a stainless steal cleaner that was recommended, but it really doesn't help. I'd recommend as long as the buyer understands the limitations of the finish.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fits my small kitchen space in my small condo

    Posted
    Meagain
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    but it has more room and features than the Whirlpool that it replaced. More importantly, it's obviously better made; the door seals shut with a whoosh, it is easier to reach food items, and more energy efficient. Only complaint, a minor issue, the levers on the crisper drawers are plastic and can easily break off.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Frig

    Posted
    DJ73
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this refrigerator. I have a small kitchen, frig is not huge, which is why I looked at it. The inside has very sturdy shelves, and more room than t thought. Freezer is just the right size, easy to organize with the pull out drawers. Its quiet, no ice maker or water hook up , which is another reason I like it. Easy to keep clean.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good Product Well Made

    Posted
    OldOne
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This unit replace a GE purchased 10 years ago. The GE banged, wheezed and hissed at us from day one. This unit performed well immediately and the freezer below design is so much more convenient than the traditional freezer up. Only issue might be the mechanics of the drawers - a bit flimsy and not real smooth movement but more than adequate.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic!

    Posted
    Dino
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Took a while to get this great refrigerator ordered and delivered from KITCHEN AID factory, but well worth the wait! My very favorite fridge to date! Works great, quiet, food is cold in fridge & frozen in freezer like it should be. Love the fridge on top and freezer on bottom!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge!!

    Posted
    Jenpirates
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to buy a new fridge but was limited by the smaller space in my kitchen for it. Worried that I couldn't upgrade to a nicer fridge, I was thrilled when I found this model. I love having the freezer on the bottom and there is plenty of storage in there for all of my frozen food. I am so happy I purchased this!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Craftyme
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My old refrigerator was 32 years old and harvest gold! I think I deserved a new one. I had to get this one because of the cupboards above the refrigerator. Even with the smaller size everything fit! The lights are very bright. The only thing that could be improved is the drawers could be a little more sturdy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Kitchen Aid Refrigerator

    Posted
    Chewy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this model because it fit in my space. It seems all the new refrigerators are going wider and wider. I live in a 1 bedroom condo...I don't need a monster refrigerator. This model is sleek looking with flexible interior storage configurations.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge

    Posted
    DWMJr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wish I had the room for a larger fridge but this little 18.7 cu. Ft. bottom freezer from Kitchen Aid does an excellent job of making use of its smaller size. It’s well thought out and runs much quieter then the GE Profile It replaced.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Efficient fridge with bottom freezer

    Posted
    ScullyFBI
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Decided to get this unit where the freezer space is at the bottom instead. What a great unit. Lots of room at eye level which is the more frequently used space. Make sure to order the correct door hinge as the doors are not interchangeable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks great in my kitchen

    Posted
    Bonita
    • Verified PurchaserVerified Purchase

    Very happy with my refrigerator. Can’t even hear it running unlike the one I replaced. The shelving works perfect for my needs. Good size for a small family or someone with limited space.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Quinnie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love having freezer pull out from the bottom! Great storage space and light is great to see everything! Frig space allows great organization of food items and clear drawers are awesome! Lighting is fabulous!

    I would recommend this to a friend