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Customer Ratings & Reviews

Your price for this item is $4,499.99

Customer reviews

Rating 3.9 out of 5 stars with 900 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 900 reviews
  • Rated 5 out of 5 stars

    Good from far but far from good

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    Posted .
    Owned for 1.5 years when reviewed.

    Like all the others,oils good on the outside but the functioning parts do not function well. Leas than 15 months and the ice maker is out and needs to be replaced. Water the water works sometimes and just stops at other times. When working the ice maker was loud and slow since the get go. Cannot keep up ice needs for a family of four. I checked and optimized water pressure before installing and still same problem. Don’t know what it’s a @kitchenaid when all the internal parts are whirlpool. Really disappointed that we spent $4k+ and in less than 2 years feel like we should replace it

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

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    Posted .
    Owned for 1 week when reviewed.

    It’s been a week with it and so far is good a little small, not very fancy freezer but it cools good, only thing is that is you leave the door open for a little bit (while you take things out from drawers) the cool goes away fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stuck with defect on steel door.

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    Posted .
    Owned for 1 month when reviewed.

    Love the refrigerator but there is a defect on the door that Best Buy won’t fix or replace because I didn’t inform them about it within two weeks. Spent shy of 5K on a refrigerator after buying the premium 5 year warranty. Have several appliances to replace but won’t give Best Buy another dollar.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the look!

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    Posted .
    Owned for 1 month when reviewed.

    It's a great looking refrigerator. Love the small ice cubes too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator ever!

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    Posted .
    Owned for 5 months when reviewed.

    This is the best refrigerator we’ve ever owned. It’s amazing how much room it has for its counter size. Crisper & fruit drawers are insulated so well it’s keeping our fruits and vegetables fresher, longer!! We’ve recommended this to 2 of our friends who purchased it! If I could give this 10 stars I would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    KitchenAid Refrigerator

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    Posted .
    Owned for 3 weeks when reviewed.

    It’s the Cadillac of refrigerators. Has all the Bells & Whistles & outstanding performance & love the fingerprint proof stainless steel! Kitchen Aid is the best!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted .

    Beware!!!!!! First day received it didn't work. Bought the additional 5 year insurance on this too (who would have thought it wouldn't work at least for a year?). Called best buy 11 times to get a return kept getting hung up on. Finally reached someone and then they told me fridge is out of stock. Now they are sending a repair person for a brand new $5,000 fridge. Fridge looks nice but that's all that is good about it.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      We sincerely regret the frustration and inconvenience you experienced, and we will forward a copy of your concerns to the appropriate departments for future updates. KitchenAidBrand

  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted .

    This fridge is top notch. The soft closing drawers were the deal breaker. Has all the bells and whistles. The interior has tons of room for all your food. Gorgeous fridge!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Love the fridge. Quality is a little spotty

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    Posted .

    1st unit came and the Best Buy tech scrapped the front finish with a razor knife unpacking. 2nd unit came the next week and they installed it. When it was finally unpacked inside there were chunks of it insulation foam stuck to the back like it wasn’t properly sealed when it was insulated. Best Buy cannot tell us when they will bring us a 3rd unit. Hopefully functional without any quality issues. Have called 4 times in 3 weeks.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Please reach out to Best Buy Customer Care at 1(888)237-8289 for further assistance. We hope this helps. KitchenAidBrand

  • Rated 1 out of 5 stars

    Had to return

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    Posted .
    Owned for 3 weeks when reviewed.

    Had to return. 1 day after plugging it in condensation was forming on the side and it was cold to the touch. Then ice began to form on the outside.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Features

    Rated 4 out of 5 stars

    Beautiful, high quality

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    Posted .
    Owned for 1 month when reviewed.

    Beautiful fridge! My only complaint is that the height measurement is not truly accurate. The door hinge covers on top of the fridge aren’t taken into account with the height measurement. So it didn’t completely slide into our built-in cabinetry, therefore making the “counter depth” useless. In order to make it fit, we had to remove the cover, but the sensor that detects if the door is left open is built into those covers… it was quite disappointing. I recommend going to the store in person and measuring it yourself if you have cabinets over your fridge space. Overall, the quality is so nice. The features are very elegant. The ice bin is a bit small, so if you use lots of ice, it could deplete quickly. The ice cubes are small pyramid shaped, which I like. Freezer is okay. Not super spacious, but gets the job done. I like that it has a pizza pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kitchen

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    Posted .
    Owned for 3 weeks when reviewed.

    Looks and feels totally high end purchase! Highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Features

    Rated 4 out of 5 stars

    KitchenAid - 23.8 Cu. Ft. French Door Counter-Dept

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    Posted .
    Owned for 2 months when reviewed.

    Overall really pleased with the refrigerator. Love the craft ice feature. Nice option with middle drawer being fridge/freezer. I’ve never owned such a quite refrigerator, I can’t even tell when it is running. Why didn’t give 5 stars. Only issue I’m having is the adjustment of shelving. I Have a Britta Pitcher and it won’t fit under the selfing no matter how I readjust them. It does fit in Outside door but then uses Up the entire one and only large shelf, which defeats the purpose of opening outside door For items used every day to save energy. Does fit a gal. of milk by moving middle shelf up, right under top shelf, then can place milk on bottom shelf. However, then you only have Enough space which basically fits an item height of a carton of eggs.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Doors

    Rated 5 out of 5 stars

    My experience so far

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    Posted .
    Owned for 3 weeks when reviewed.

    The build quality of the unit is nice. The compartment on the door that you would think is for eggs does not hold a one dozen cartons as it is not wide enough. The finish is impressive and make our kitchen look really nice. It has a premium feel and so far has worked really well for our needs. We eat a lot of fresh produce and we have not had any issues with that. The freezer is adequate and the soft close is a nice touch. The doors have more than enough space to store things. My only complaint is the motor sound is noticeable. When it’s quiet in the morning and you pouring a cup of coffee you can here it. It does cut off from time to time but if you open the fridge it will come back on. I will use aurlex studio foam to fill the open space between the fridge and the cabinet to block the sound that stuff is excellent in deadening sound. Plus it’s a dark material so you won’t notice it’s there. Last, be sure to buy a 5 year warranty from kitchenaid as the parts are expensive and you never know what could happen in five years. Overall I am very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Interior

    Rated 5 out of 5 stars

    Beautiful refrigerator, in a class of its own

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    Posted .
    Owned for less than 1 week when reviewed.

    We originally bought Bosch appliances to upgrade our kitchen and they were a nightmare! The fridge was broken the day it arrived. This Kitchenaid refrigerator is incredible, all of the space inside is incredibly well thought out and executed. This is akin to the premium/luxury line of appliances, you can't compare this to GE, Samsung, LG, or anything else you will find on the floor of Home Depot. KitchenAid also offers a 10 year warranty on many of the parts. Aesthetically this is beautiful, the blank stainless steel is so clean and doesn't show fingerprints like regular stainless. I'm so excited to finish getting all of the other appliances, amazing quality. Inside, is also beautifully designed, fantastic layout, bright sleek lights that illuminate the whole interior. If you buy this, you won't be disappointed!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poorly made-stainless rippled after a few months.

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    Posted .

    Both doors started to ripple after 2 months of having the refrigerator. Looked terrible!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey Michanny, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Pros mentioned:
    Design
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Looks nice.

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    Posted .

    I love the look of this fridge. I'm not sure what I was expecting for the sides but buyers should know it has the old black fridge sides. Unless you put it in a cabinet, the sides are going to pop out at you as they are not the same as the doors. Also, the fridge became noticably louder after a few days. Best I can tell, it is because the fridge is having to work harder to cool itself.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Interior

    Rated 5 out of 5 stars

    BEST BUY

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    Posted .
    Owned for 3 weeks when reviewed.

    Sleek but spacious in the inside. Elegant & will recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Interior

    Rated 5 out of 5 stars

    Stylish

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    Posted .
    Owned for 3 weeks when reviewed.

    I absolutely in love with this frige, it's stylish inside and out, every time I open it I love it. It not very quiet, but it not bother me. It counter deep. I like light inside the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Interior

    Rated 5 out of 5 stars

    Just gives a lux look for ur modern kitchen

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    Posted .
    Owned for 1 month when reviewed.

    Loved the space. It’s pretty from inside and outside. Trust me on this a lot spacious than it actually looks. Can’t complain at all.

    I would recommend this to a friend

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