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Customer Ratings & Reviews

Your price for this item is $2,429.99

Customer reviews

Rating 4 out of 5 stars with 117 reviews

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Rating by feature

  • Quality

    Rating 2.6 out of 5 stars

  • Value

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers have good things to say about the lighting, space, size, wine rack, and water filter of the 24.8 Cu. Ft. Side-by-Side Refrigerator. They appreciate the well-done and evenly dispersed lighting, the spacious interior, the perfect fit for their kitchen space, the convenient wine rack, and the easy-to-change water filter. However, some customers have concerns about the ice maker breaking multiple times, intermittent loud noise, frequent repairs, and a slightly loose door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 117 reviews
  • Rated 5 out of 5 stars

    Love the Fridge. It is doing great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other fridge was over 30 years old and I could not keep fresh fruit in it for more than two days before it would go bad, I have had strawberry and blackberries in the new Kitchenaid for a week now and they still look good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomy and compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance with really neat options. I like that it is the same size as my old refrigerator, yet is roomier inside. I'm glad I bought it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    Do NOT buy this one...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse refrigerator I have ever owned! Please do not purchase this kitchenAid appliance. I have had three of them and now in the process of a 4th replacement due to the issues with the ice maker, water, and the installation. Each refrigerator had multiple issues and now my fridge stinks, doesn't make ice or produce water. The quality is so poor. Please choose wiser!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very usable - good design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note: this "counter Top" depth is 3 inches deeper than the old Kitchen Aid which supposedly is the predecessor of this one. also a bit shorter - thus sticks out farther than the one it replaced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good layout, lots space

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we really like the layout, it's easy to see what's in fridge. we had a french door fridge but we found that it's not convenient. cons: a bit expensive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stylish design. Have only had for a couple of months and it has been issue free so far. Hopefully it stands the test of time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my new kitchenaide appliances!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was less than desirable however. I had to call for them to come back with some issues with the install of the appliances.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    failed after one month

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe simpler is better. With the fridge side temperature set to 37 (the factory default), the refrigerator worked for about three weeks. Then the temp on the fridge side went up to 50 degrees and all of the food spoiled. There is no way to arrange service on the KitchenAid web site (it shows no availability for any day). They don't accept phone calls on Sunday. The BestBuy web site shows that it is no longer returnable (beyond 15 days). So it looks as though this will turn into a multi-month project as it has for some other folks. We have a 6-year-old LG fridge in an apartment that has worked perfectly since new. Unfortunately, the slot in our home kitchen is an unusual size and this is the only dual-evaporator fridge that would fit.

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hello BoringSuburbanite, thank you for your review. We sincerely apologize for the concerns with your appliance and would like to look further into this for you. Please feel free to reach out to us directly at 1-800-422-1230, via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare. We look forward to speaking with you. KitchenAidBrand

  • Rated 5 out of 5 stars

    Made in the USA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ice maker in the door, the visibility of the items in the refrigerator and freezer and the door control panel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Satisfactory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My refrigerator works like it should but I haven't received the gift card that was promised six weeks ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size for a small kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to counter depth very clean lined refrigerator and this is what I picked out and it's worked wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    As advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge, especially since best buy honored the sale after my purchase!!! Would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking upgraded fridge and a good price at $1999.99.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Kitchen Aid purchase and I am not disappointed. It's awesome and I will tell my friends.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This the best fridge I have ever owned! Looks geeks works great highky recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious and quiet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the appliance. Many needed and fun features (such as the water measuring system).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good fridge but pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge. But pricey. Can get same features for less with a Whirlpool

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. Keeps my food cold as well as ice cold.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. We wish we had went bigger but otherwise love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the third one my wife is finally happy happy

    I would recommend this to a friend
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