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KitchenAid - 24" Built-In Dishwasher - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 515 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    LOVE IT!!!!!

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Like me, you probably read every review on every dishwasher out there. I have to say, as a mom of 3 kids under 3 (crazy I know) this dishwasher meets everything on my checklist that I was looking for. 1-Stainless steel interior 2-Finger print resistant 3- A Quick wash option. 4- Not Expensive. I have been using this dishwasher daily since March 2018. Using mainly the Express wash with extended heat. I am very happy with the results. It's about 1hr wash. As a mom, that's great! The number of bottles and sippy cups I use daily, 1 hour wait is nothing. I have used the Normal wash and it's about 2hr wash with the extended dry cuz face it, there's not a dishwasher out there that will dry everything completely so any extra bit helps. Some people's expectations on drying I have read is crazy. The 3rd rack on the model is a bonus. Yes, like most people gripe about, the height is tight. My baby bottle nipples don't fit, not a big deal. I put them on the top rack. What does fit are all my sippy cup tops and parts, large knifes and spatulas. If you don't like the 3rd rack, remove it. It's Removable people! It's super quite. I have a few times opened it cause I couldn't hear it. So sound quility is great. It has a LED screen on the front to let you know what it is doing so an added bonus that Kitchen aid never mentioned. I am not one who has to have all the bells and whisles. I am a working mom and wife that needs a dishwasher to clean, clean quick and well. By the way, I still rinse my dishes before I load them just out of habit. I did leave a few dishes & silverware caked with stuff a few times to test. Well, it passed with flying colors. Since I do rinse my dishes, I hardly ever clean the manual filter that it has. One more thing to add. With 3 sets of little hands running around, the PrintShield finish on the dishwasher is Amazing. Just a simple wipe down, that's it. So what more can you ask for. Great Dishwasher and I would recommend this model to anyone, especially ones with kids :)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great one

    Posted
    Hssr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wow. What a difference between my 18-year-old perfectly working great GE and this new one. Plus points - I bought this after going through so many reviews. As said in the reviews, in the first load, I wanted to do a load test, stress test, cleaning test etc. I loaded it, to the maximum capacity it can hold. Plates were with cheese, Idly-sambar dried up, bowls with all cereals, scoops with all dried rice, dirty spoons etc. I was sceptical it would clean all of it (for my previous GE , dishes required pre-cleaning and post-cleaning). Once the cycle completed, after 3 hours, I opened the door to find all dishes very very clean. I was really amazed. What a difference. Worth every penny. Little scrap left at the bottom, it can be cleaned manually. I do it once in a month. During the heat cycle, water evaporated through the side vent. My dish washer sits exactly exposing the side vent, so my cabinet wood is not spoilt. The controls are touch sensitive, just what I wanted, but my wife dislikes it, as it is too sensitive. Now I load, 3 full diswashers in a week compared to one, every two weeks. With this, I was thinking, I would get a big electricity bill, but again, this is so economic, my bills are clocking less than my previous bills. If anyone has not upgraded their dishwasher, I would strongly recommend to upgrade to the latest one. Whether you buy this, or any other dishwasher, it will be always great, with such ECO models. Also my previous GE, when it is running, the sound was like a grinder, but this one, is so quiet, I can hardly make out, even if I am standing in the Kitchen. Only time you can make out that the dishwasher is running, is when it vents the used water. Minus - The sensitive touch, for some of them, may be annoying. Else, I would recommend it to anyone.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good, Not Great...

    Posted
    Flotcha
    • My Best Buy® MemberMember

    Gets amazing reviews from consumers, which is why I bought. It's by no means perfect though. Pros: It's quiet and looks nice. Seems to do good a job washing dishes. Racks glide like butter. Cons: Takes a loooong time to clean dishes. (Not unusual for new dishwashers.) Drying is good, not great. Controls are a little complicated, and easy to accidentally hit when opening. Lots of buttons on top of door which are surprisingly touchy to operate. They are not bubble buttons that you can feel and select. The "buttons" are just a perfectly flat surface with writing that give no feedback when pushed. You push the area near the writing and hope you've activated that button. Sometimes yes, sometimes no. YOU MUST PUSH START AGAIN EACH TIME YOU OPEN TO ADD A DISH (SEEMS TO GIVE YOU ABOUT 3 SECONDS TO ADD A DISH WITHOUT HAVING TO PUSH START AGAIN.) Ridiculous. THIRD RACK APPEARS TO BE AN AFTERTHOUGHT GIMMICK, NOT AN ACTUAL USEFUL FUNCTION. Have put lightly soiled items there, and they never come out clean. I'm sure the items get wet, but don't expect them to get clean. Area is very narrow from 3rd rack to top of washer, so very few items can actually fit. Literally think silverware and spatulas (things which have their own place in the washer, and/or take up almost no room). DON'T BUY THIS WASHER FOR THE THIRD RACK. Verdict. This is a good dishwasher, not a great one. CR rates it middling, which is probably where it should rank at the end of the day.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Biggest bang for the buck

    Posted
    golfinwi
    • My Best Buy® MemberMember

    Like many, I must have read 200 reviews of various dishwashers before I pulled the trigger on this one. The great reviews won me over. After five uses, I will say we love this product. I have used four different settings and all have performed great. I did find a few grains of rice in the bottom front after the last wash..No big deal. wiped them out, but wonder if I hadn't if a smell wouldn't have developed after a few days, which was a problem with our old LG..always smelled... Putting that aside, the unit have been great, it's plenty quiet, the stainless steel door looks awesome when you wipe it. I really like the lights on the outside that tell you what's happening, even though the controls are inside the door. We'll likely use the quick clean cycle, as it's just two of us most of the time. The baskets are cool, however we did remove the cover of the front one as we use a lot of flatware vs. knives. The installation guys were great. There was some confusion and misinformation about charges, but ultimately no added charges for a longer and better water line. Make sure you get that nailed down when you make your purchase. Overall, I give BB a 10...very happy! One final note....if you buy the model with the recessed handle vs. no handle, there is no skinny third rack on the top. We don't miss it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent dishwasher but there are hidden costs

    Posted
    Ashish
    • My Best Buy® Elite MemberElite Member

    I got the dishwasher installed last week (2nd week of November, 2017) . In addition to the cost of the dishwasher (came with free delivery and installation), I had to pay for the following ... 1) Installation Kit ($30) 2) Plumbing Permit ($60) 3) Electrical Permit ($70) I was told about the Installation Kit and the Plumbing Permit during the purchasing process. The Electrical Permit came to me as a surprise (on the day of installation) but I let the installer complete the installation. I had to reach out to the city to verify if the electrical permit was needed. The city verified that the electrical permit was NOT needed. I had to go back to BestBuy with this information. BestBuy store initiated an internal process to refund me the $70. The customer care team at BestBuy refunded me $60 (instead of $70). I had to email the customer care team again to get this rectified which was taken care of. I had to spend about 2 hours to get the refund. The dishwasher is fairly quiet. The quality is good too.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Not Quite as Nice as I had Hoped

    Posted
    Nicki5
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I replaced my 9 year old KitchenAid with this model. It looks great in the kitchen - sleek and a clean look. I love that the finish doesn’t show fingerprints. I don’t like the 3rd rack. It is a waste. Whatever is put on that shelf does not dry and if lids are put there, the top of the lid holds water. That rack takes up valuable space. It cuts into what can be put on the rack underneath it. Of course, that middle rack can be lowered to accommodate something tall, but now you have cut into the height of the bottom rack. Forget about now washing a large platter or standing a skillet on it’s side. The silverware basket is right on the edge of the side of the dishwasher. Forks, especially, have to be pushed to the left of the basket. If they are leaning to the right, they lean past the outer side of the dishwasher and as I push the rack in, after loading it, the forks hit my cabinetry. I now have scratches on the wood. I use the Heat Dry option and items are still wet at the end of the drying cycle. Not soaked, just wet. But the dishes do get very clean, even using the Express Wash option. If I knew what I now know, I probably would not have purchased this model. I was excited about the 3rd rack when I first saw it. That rack is now in a bag and stored in the basement.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!!

    Posted
    JimK

    I replaced our 12 year old GE dishwasher with this KitchenAid model. Boy, I knew that our dishes weren't the cleanest after the wash from our old GE model but boy was I surprised. My dishes shine now! I read how quiet the new dishwashers are (compared to older models) and initially, I thought, ok it IS quieter but would I notice a difference? I can honestly say that I can definitely notice a difference in decibels. Sure, I can hear it humming but that's about it. It is a dramatic difference. It does take longer to complete the wash/dry cycle - like 2.5 hours to wash/dry on normal cycle. But the dishes do come out dryer and hotter to the touch. No more water stains, food particles, or soap residue left after they are washed. I purchased the extended warranty because after reading many reviews, it seems that approximately 20% experience dishwasher failures in the first 18 mos. and this gave me more peace of mind. All in all, it cleans better, is quieter, and looks better than my last dishwasher. Time will tell if it is as reliable.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well! Good value!

    Posted
    RPpeak
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After a few hours of looking at the many dishwasher choices available my wife & I finally decided on the KitchenAid. We had pretty good luck with our previous KitchenAid model that lasted almost 17 years. It actually did not die but we felt that it was close so we bought a replacement. This model seems very well built and has performed well so far. We opted to go with a unit that still offered a heated dry cycle, beware though that this model has the heat escape vent located on the side of the door (not front), this required that it be installed about a .5" further out from our cabinets, its not too big of a deal, just know that it may stick out a bit. It would have been nice if the Best Buy sales guy would have pointed that out, but overall we like the unit! One last comment, they did not have black as an "in stock" color which concerned us, this Stainless Steel Black still matches well with our other gloss black KitchenAid appliances.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Dishwaster OK, installation zero

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best buy said they would install, I paid them to do so. The Geek Squad came, looked under my sink, then at my pipes in the basement. He pronounced something about the pipes being copper and because of material incompatibility he couldn't install it. He wouldn't listen to me when I said I installed it myself last time, or pull it out of the wall to look at the connections. The plumber I eventually paid $148 to install it said he couldn't see what his problem was. I did complain to Best Buy, but no one ever called me back.except to ask me about my refund for the installation that wasn't done. The dishwasher works great. It even took out the oatmeal in the breakfast bowls that my previous unit never could remove. I would have given it four stars based on my one load experience with it. But I'm very disappointed about the lack of installation, and the need to dispose of the old dishwasher myself. So I'm giving it just one star to make my point.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Thank you for your review. We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com , with your name, phone number, street address, zip code, model & serial number and date of purchase on the appliance. Also with a brief description of what you are experiencing with your appliance. We look forward to your reply. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Buy This Dishwasher

    Posted
    djduane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We had a bottom of the line GE dishwasher that was provided to us by the facility we live in and it broke in under a year. The noise level of 64db was so loud that it was hard to carry on a conversation at time as it sounded like a freight train coming through our condo! We went to Best Buy and consulted with one of the amazing Pacific Sales' associates who spent 45 minutes giving us a tremendous overview of the different brands and the pros and cons. We wanted a unit that was quiet (quieter than 64db), was stainless steel, had a stainless steel tub, AND that had the drying element at the bottom! Kitchenaid is one of the few manufacturers that still includes the drying element in their dishwashers. After looking at all the options, we decided on this Kitchenaid and it is absolutely Fantastic! The installers were great and very thorough and fully explained how to use the machine. It is SO quiet (46db) that, unless you look at the display, you don't know its actually working. The dishes come out sparkling clean and sanitized so my wife is thrilled!! This is THE ONE to get!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    PERFORMANCE DOES NOT MATCH REVIEWS

    Posted
    happy4u
    • My Best Buy® MemberMember

    We bought this DW 4/2018 and have already had to have tech out twice. Soooo disappointed!! WE are currently trying to get it replaced. I do not understand how there are so many good reviews. IT DOES NOT CLEAN, no matter what setting. I have been saving a stack of dishes to show tech how unclean they are after deep clean even when rinsed thoroughly prior. TOP Rack is completely useless....almost nothing fits. Also Had to lower middle rack to fit basic cups so not much room for big pan on bottom rack. The buttons are in bad spot. Worst of all, THE SMELL IS HORRID. One of the techs we had out tried to blame it on my detergent even tho we had tried 4 different types with no improvement. Only positive is that it looks nice. Also, they dont tell you until arrive to install that if you have plastic hose for install they will make you pay $25 to upgrade to metal or they will not install.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      happy4u, we're sorry to learn of your experience. We would like to discuss this further with you. Please email us at NAR_Customer_Solutions@KitchenAid.com at your earliest convenience with your review heading, name, address, a phone number and best time to reach you along with your model and serial number.
      Thank you
      Social Care Team KitchenAidBrand

  • Rating: 5 out of 5 stars

    100% pleased with dishwasher!

    Posted
    marielle

    This was a great purchase for my home on all levels. Sales: I used online sales and also the customer service phone line. They were excellent and made the process very easy and satisfying. Delivery: Again, excellent. They gave us a 4 hour window then narrowed it down as soon as they could. Installed the unit (free installation!) and took away the old (for a small price). Very prompt, clean, made sure the dishwasher worked and made sure there weren't any problems. Wonderful! Dishwasher: By far the best dishwasher I've ever had. I do use a rinse aid and have had no problems with dishes not drying. The third rack was not an option I was looking for, but it's turned out to be very handy! (This is the only area that will occasionally leave minor water spots on the surface of stainless steel items.) It has indicator lights to show where it is in the cycle and when clean. I heartily recommend this.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Spotty washing, and wet dishes

    Posted
    Bill

    We love the way this dishwasher looks in our kitchen and we love how quiet it is, but are not happy with the performance. Most of the week there are only two of us here. Unless you run the dishwasher every day you'll have to rinse the dishes before you put them in. Otherwise the appliance smells when the door is open and the dried food on the dishes doesn't wash off. Even when the dry cycle is engaged, we need to dry the dishes before we put them away. Plastic parts that we believe are intended to keep the racks secure melted. We found them -- as plastic lumps -- in the bottom of the washer. This is a huge disappointment. It's almost easier to wash our dishes by hand. The dishwasher this unit replaced was loud, but it did a quality job. We will be contacting the manufacturer.

    No, I would not recommend this to a friend

    • Brand response

      KitchenAidTeam

      Dear Bill:

      Thank you for your review.

      We are sorry to hear of your Dishwasher concerns. We would like to inquire further about your review with you. If you are still in need of assistance, please respond back to this email address, NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM, with your name, your user ID Bill, phone number, street address, zip code, model & serial number, date of purchase on the appliance, along with a brief description of the issue at hand. KitchenAidBrand

  • Rating: 5 out of 5 stars

    Kitchenaid dishwasher

    Posted
    sparker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the kitchenaid dishwasher at best buy. Did all my investigation online first, read the reviews. This is the one with the extra shelf for silverware. Geek squad showed up on time installed unit quickly and professionally. No problems no leaks, did install a gfci plug in wall for power, cost $100.00. Tested new washer everything sounded fine, installer operated the shelves and controls for a demonstration showed us how to fill soap and rinse aid and clean the food filter. I'm glad I bought this model, after 3 run cycles all the insides are coated with the rinse aid, so all the dishes come out dry. I do not use plastic or Rubbermaid products, which may be a problem with heated cycles. I did buy the 5 year warranty, now I wonder why.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Early review

    Posted
    SRQdan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Install went well. Dishwasher has a great look. Have run approximately 4 cycles since installed last week. So far it seems that it dries best on the highest dry cycle. Ran a quick wash the first time and dishes were clean but not dry. Not sure if we’ll leave top rack in place or remove it. My biggest complaint is the design of the bottom rack tines. Large plates must go in the section of rack closest to the dishwasher opening and when you go to roll the rack back in, the plates want to roll to the rear. This should have been designed the opposite way. Just need to be gentle rolling the bottom rack back in. So far, we are happy with the purchase. Quiet, cleans well, smooth rack guides and looks great. We replaced a more expensive 10 yr old Kenmore Elite which was made by Bosch.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Door broke four days after installation!

    Posted
    KPinDC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Four days after my dishwasher was installed, the door would no longer close and the latch would make a grinding sound when I tried. Best Buy's Geek Squad was great. The rep I worked with over the phone was so helpful and made sure I received a new dishwasher as quickly as possible. I ended up upgrading to the 334GPS and I think the additional features you get are worth the extra $100. One thing that the descriptions don't mention is that the base plate for the 234GPS is plastic while the one for the 334GPS is metal. My main complaint about both models is that the glossy black plastic handle area seems to scratch easily. So far I love the replacement dishwasher!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great - and sooo quiet!

    Posted
    Wombat58
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It was time after 13+ years to get a new dishwasher. We had gotten used to 'pre-washing' before loading - but that is absolutely not needed with this dishwasher! The dishes were scraped but not even rinsed - and all came out perfectly clean, even a pan used to cook peppers and onions that had cooked-on gunk. And even better - I don't hear it! I didn't realize how loud the old one was until I walked into the kitchen and discovered this was so quiet I forgot it was on. I only knew because of the lights on the display panel. It isn't absolutely silent, but close enough. Love the 3rd rack - great for spatulas and flat beaters, and it can be removed if you need a little extra space in the top rack. The door does not just drop down when you open it, which caused hinge problems on our old one. A great mid-price dishwasher.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    mean stainless cleaning machine

    Posted
    o2no1self
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    solid dishwasher, came from a Samsung we had for 3 years and died. home warranty didn't want to fix, went with this model on sale Pres Day Sale, 100 less than the next model up only difference I could tell was sound level. well im not sure how quiet they can get cause this thing is silent to me... big plus with the wife and the kid well he could care less. really wanted the third rack really thought it was important MUST have 3rd rack well we have had it for 2+ weeks and never used it... oh well my wife says the soap dispenser did not open once, which was the precuser of the samsung going bad so will update if that truly becomes an issue

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average dishwasher

    Posted
    Cooper422
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The 3rd (Top) rack is not useable. Nothing larger then a spoon fits without hitting the top. The silverware basket is along the side so you need to fully open the dishwasher, slide out the bottom rack, just to put in a fork, it would be better to have the basket along the front to only open the door to drop in a missed fork. 2nd, the cleaning of the silverware isnt as good as expected. Frequently the silverware isnt as clean as it should be. Have had to hand wash items that came out dirty. Of course its because we over fill the dishwasher, but everyone does, nearly every time, so it should be designed for that.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Happy

    Posted
    Artsy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My replaced d/w was still operating, but it was 15 years old and ready to be replaced. This new KitchenAid is far superior. It does take 2 times as long to finish, however my dishes come out shiny clean. I have to put my ear close to the washer to hear it operate. Controls are hidden when the door is closed. The exterior does not show fingerprints. I love love love the utensils basket because it keeps each utensil separate for washing. The middle drawer is adjustable. I use the top third drawer for spatulas and sharp knives, which lay flat. Some dishwashers leak onto the floor when the door is opened. This one is purposely designed not to do that! I can’t say enough good things about this appliance.

    I would recommend this to a friend