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KitchenAid - 24" Built-In Dishwasher with Stainless Steel Tub - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1272 reviews

91%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 1,272 Reviews
  • Rating: 1 out of 5 stars

    Awful machine

    Posted
    chem
    • My Best Buy® Member

    Had a terrible experience with this dishwasher. The first one was installed on Jan 3. Water went in and drained out, but no signs of any washing taking place. Tried every cycle possible and dishes were still dirty every time. There were no sounds of water swooshing, etc. Soap was caked in dispenser and caked to bottom of dishwasher every time. Inside of machine was soaking wet with condensation at end of drying cycle. Best Buy gladly arranged for a replacement over the phone and the first one was picked up and second machine installed on Jan. 11. Installers actually let it run 20 minutes and they also concluded it did not sound like it was working correctly. Installers said it was the fourth machine with similar problems they had dealt with for this model in a two week period. Since it was already installed, they had me keep it and try again to see if it would clean anything using any cycle. Same issues as first machine. Went back to Best Buy store and picked out a different Kitchen Aid model (KDPE234GPS) which of course cost more. It was installed Jan 25. So far it seems to be working. So went over three weeks with no working dishwasher. Best Buy was great about the entire situation. Processed each return/exchange without hesitation. Each installation team was on time and did a great job. Not Best Buy’s fault- Kitchen Aid had a faulty product. Would not recommend this model to anyone. It is possible it was just a bad lot that the Dallas Best Buy stores received. Note: Did lots of research about dishwashers and have had two different Kitchen Aid machines over the past 20 years. The second one only lasted 8 years and had a control panel replaced after only 4 years. All dishwashers are terrible nowadays, including Kitchen Aid. Nothing like the machines made 20 years ago, so don’t expect it to be like the “one that lasted 20 years.” But Kitchen Aid at least still has a heating element to help dry dishes. I considered Bosch, but the cost was more and machines use condensation drying and lots of folks complain about an odd chemical smell due to the insulation material.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Timer and pump don't last long

    Posted
    OlderisOftenBetter

    Installed new July 15, 2014, declared dying March 1, 2018... just over 3 1/2 years old. Bought this house 4 months ago with newish appliances. At first the Kitchen Aid dishwasher was very quiet and ran well until all cycles were complete, until.... March 1. At the end of the wash cycle, the pump was making a whirring noise, the water flow from the hose to disposal was just coming out in heaving like spurts. I cleaned the filters and flushed the drain out with white vinegar... no change. Tried reset (flip off circuit breaker 1 hour). well that fixed the "lock" problem so it could actually do a wash cycle. But... the problem persisted. Bailed water twice. Finally got it to drain by opening and closing the door several times so it could heave a bit more, then it shut off.. had to push "start" twice to get it to purge more.. yep, like it was barfing until it hit the dry heaves then shut off. Start cycle just did another wash then quit. Never could get it to the "rinse" cycle or dry. Read the instructions again. Well, today I finally declared it brain dead. Too bad they don't make appliances as well as in the old days. My Kenmore clothes dryer is 30 years old and still runs great. My last Kenmore (Whirlpool) refrigerator lasted 24 years. I'm getting a Bosch D/W tomorrow.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very quiet

    Posted
    Sams
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Pros Noise: Extremely quiet. You don't hear it at all Racks: Adjustable. Accommodates larger/taller vessels. Space: Lot of space Rack Design: It is good in a sense that it does not move the objects while washing Cons: Side Vents - It has side vents. You want to make sure that the side vents are not blocked by the cabinet walls Installation - I got it installed by BB installer. He had difficulty aligning this dishwasher door, and he said it was because the walls of this dishwasher were not rigid, so it does not sit well if the cabinet walls are not completely straight. Not sure if this is right or wrong. But, What I know is that he spent a lot of time aligning the door. Washing - I tried normal, pro, and tough so far. In my opinion, tough wash gets better results. Normal and Pro is very average. And, this is for dishes that are not dirty. I usually prewash and remove any tough sticky stuff before putting it into the dishwasher. Heat/Dry - If I don't put rinse-aid, the heat/dry option does not come out good. My previous old, inexpensive Whirlpool dishwasher did a fantastic job just with air/dry. And, I find it a bit hard to pour Rinse-aid to that small hole without spilling all over. I had to use a funnel!! Also, it is difficult to see if I have filled it fully with the Rinse-aid.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very quiet dishwasher and well made

    Posted
    azgeorgiabelle
    • My Best Buy® Member

    My home has a very open floor plan and the first criteria for a new dishwasher was that it must be very quiet. I reviewed dishwashers performance extensively before making my decision. The pros: - This model is very, very quiet and probably generates a very low hum if you are listening for it. - It is very sturdy. One quality I look for is the solid-ness of the doors to see if it will give a good seal. This model does as with other Kitchenaid products that I've purchased. - The utensil basket is great! There are removable covers on the sides so you can either use with cover to provide slats which help separate the utensils, or slide it open to put things like bottle tops, can tops in the basket. Or you can remove a cover to put larger - wider items that don't fit in the basket. And the basket is quite sturdy. - Adjustable rack is wonderful for putting those taller items in the top - The bottom rack tines are straight and have plenty of spacing for a variety of dish sizes. I feel I can load this dishwasher quite full. Other models I looked at have angled tines which prevent you from loading odd shaped dishes / pans. Cons: - Bottom rack only has 1 adjustable row of tines. It would be nice to have another row for adjustment.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Sadly, awful experience with this dishwasher

    Posted
    GreenT
    • My Best Buy® Elite Plus Member

    I had to buy a new dishwasher after my 10-year old dishwasher broke down and I was bummed because it worked so well. I spent a month researching dishwashers and wanted an upper-mid-level washer. I bought this model on 3/10/2017 from the Best Buy in Greensboro. I had no issues with buying/delivery/install. I am using the recommended Cascade Platinum dishwasher soap. The problem I have is that it does not get my dishes clean. Also, another big issue for me is that it is not getting my dishes at ALL dry. I have tried multiple different setting combinations and different soaps over the past few months. If I wash the dishes and do not open up the dishwasher within a few days to unload them, my dishes develop mold. In order to make my dishwasher useful, I have to pre handwash the dishes so that they are mainly clean, then unload the dishes when they are done onto a dry rack to air dry, then put them away. Because of this, I have resorted to hand washing the dishes. It's just easier. If anyone has some advice on how to make my washer function better, please let me know... I feel like I am the outlier here since most of the other reviews are positive. I just don't know what I'm doing wrong or if I got a faulty machine.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very Good Dishwasher

    Posted
    pjgeneva
    • Verified PurchaserVerified Purchase

    This dishwasher was purchased as a replacement for another brand, which lasted about 10 years. Hopefully this new one will last just as long - it looks as if it probably will. It has a stainless steel interior, good quality, easy-rolling bearings to slide the racks in and out, plastic coated racks (sometimes those don't last so long, but these seems to be a very "tight" coating so hopefully OK). It has a clever silverware basket cover with slots that "hang" your silverware and keeps them from nesting, so they will definitely get a good water spray exposure. Drawback is that items with larger handles, like butter knives for example won't fit into the slots. But, the nifty cover is removable for either half or all of the basket, so you can have partial or full traditional open basket setup. Thoughtful design. The unit also runs extremely quiet. We have an open plan house and the old one could be heard running. This one is nearly silent. Labels on the dishwasher indicated USA design and manufacture, and it shows. Others in the store, made overseas, definitely didn't have as nice quality or features, even though they were cheaper. But, you get what you pay for. And made in USA means more people have jobs, so that's a good thing. Only drawbacks: It is recommended to use the detergent pods instead of powder or liquid. The pods are more expensive, but I see the advantage in much reduced residue inside the unit, and hopefully less wear and tear. Also, the wash cycle is pretty long. But, with that said, your dishes and silverware can go in there pretty darn dirty, and they come out excellently cleaned. This is probably the best cleaning dishwasher of 10 or so that I've owned / used over the years.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kitchenaid Dishwasher

    Posted
    policeman51
    • My Best Buy® Member

    We purchased the dishwasher from Bestbuy and had it delivered with no installation. We installed it and it took a while, but it's plumbing, plumbing is always a pain. The delivery was fine and they took away the old dishwasher, which was a Kitchenaid we had for 10 years. We compared the LG and Bosch to this one. The LG quality didn't seem on par to the other brands so it came down to this and the Bosch SHE53T55UC. In the end we decided on the Kitchenaid since we were familiar with the product line and had more features for this price point. In the end I think the Bosch line is good, but at a higher price point. It's a dishwasher so do you really need to spend $1000+? No, just get a good brand, decent warranty you're send. In the end we really like this dishwasher. The controls are easy to understand and it's so quiet I don't even know that it's on. I believe it runs at 44dbs and that's very quiet.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Dishwasher - Value for your money

    Posted
    ordinaryjoe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We initially bought the 800 series Bosch Dishwasher because my sister-in-law had one and she recommended it. Many Bosch reviews also supported her recommendation. Upon buying and installing the Bosch, we were deeply disappointed. Either we got a single bad Bosch product or our dishes are a whole lot dirtier than most other people's. The most surprising thing for me as an engineer was how difficult it was to load the dishes in the 2 main drawers of the Bosch. Their 3rd drawer for ladles, spatulas, etc. was totally worthless as these dishes never got cleaned anyway. It was VERY DIFFICULT TO LOAD THE DISHES because of the way in which the spokes in the drawers are designed. We had paid nearly $900 for this Bosch. What a disappointment! We returned the Bosch and bought the KitchenAid. Best Buy was very good with the replacement process, giving us full credit because we returned the Bosch within 14 days. The KitchenAid is simply fabulous!!! It is easy to load and fantastic at cleaning the dirtiest dishes. It is also SUPER QUIET. Quieter than the Bosch which was one of the reasons we were given for Bosch being best dishwasher. Anyone who wants value and performance for their money will absolutely love this dishwasher from KitchenAid.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great!

    Posted
    imnotplutonium
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We really like the new dishwasher we got. This was an upgrade to the samsung one we originally had that didn't wash anything it seemed. This unit looks great and doesn't have a handle so the profile is much sleeker than other units. It runs very quietly, so much that I didn't realize it was running the other day. The dishes come out looking amazing! The cycle seems to run longer than the dishwashers I've had in the past but the dishes come out cleaner so I'm fine with that. The biggest downside to it is the buttons on the outside are easy to press without realizing it. I had it run a cycle the other day and didn't realize until it was halfway done. I touched the button (touch sensitive) while resting my hand on the side of the countertop. The unit is so quiet I didn't hear it for a while. To avoid this my wife and I try to remember and put the button lock on unless we are about to run a cycle. I have also had a little issue with turning that lock on/off since it is a "hold for 3 sec" type of thing and it didn't seem to register if your hand is wet. Overall I would definitely buy this dishwasher again.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    Jacqueline
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is an early stage review. I bought this on sale to replace a 7 year old GE that I tripped over and broke the door. It looks good and is quiet. Dishes came out clean (I switched to Cascade) and mostly dry except for a plastic lid and the top of a few mugs. The top rack can be moved up or down which is not that useful for me. The lower rack only has one area that can be adjusted. I find the options difficult to read as the LED lights are bright but it is mostly a question of me getting used to what to press. Racks pull out easier than the GE model I had so I need to be careful. The spacing between dishes is wider than the GE model I had which makes loading easier. Overall, I am pleased with this purchase, particularly since I saved on installation costs as well. Reading dishwasher consumer reviews and reports can be very confusing as they seem to contradict one another. I am finding this model at this promotional price to be great value.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Clean, Quiet, and Priced Right

    Posted
    Sewfine
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This KitchenAid dishwasher was a revelation. It is by far the quietest we have ever heard. The dishes and glassware come out spotless. The racks are well made and move in and out of the stainless steel interior smoothly on their ball bearings. The racks and door and silverware containers were the sturdiest of all the models we looked at - Samsung, LG, GE, etc. The only criticism is that it's interior stays moist after washings. But, this is a symptom of all the energy efficient dishwashers AND probably our older model did also but we were not as aware of it because its interior was an enameled metal interior and we did not notice it. This model's silverware bin is on the right side of the lower shelf. Our last model had it in the front and we preferred that. But we will get used to the new location eventually. This model was comparably priced to other models in this tier of quality.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Great in every way except heated dry

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase

    Listen up KitchenAid/Whirlpool - this is the perfect dishwasher in every way except one. It's so quiet I had to open it to make sure it was running. It's spacious inside - larger than any dishwasher I've ever had, enough for plates and bowls and pots. The silverware basket is huge. But...the deal breaker is that the heated dry doesn't work well. The steam doesn't go anywhere and recondenses on the inside of the dishwasher. If it's going to be a few hours before you unload it, it starts smelling like a pond. I'm returning it all because of that. Such a shame - you'd have a real winner if you'd fix that problem and now I'm going to have to settle for something less but with a heated dry that works.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dishwasher Disaster !!

    Posted
    Murphy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought a dishwasher in early July. When it was delivered, the serviceman took it off the truck to see that the back of it was damaged. He told me he would have to send it back and order a new one. So, a week or so later, the second one comes. Well, they take out my old one and put in the new Kitchen Aide. Only after they leave do i notice that the front door doesn't go all the way down. It goes maybe 2/3rds of the way. So i call and they tell me they'll send technicians to fix it. So days later, they come and the guy is beating the heck out of it with a hammer to get the door to open all the way. It doesn't work. He tells me he'll have to order me another one. Now i have had multiple calls to Best Buy and the delivery people on when the thing is coming. Total chaos. Assuming i ever get the dishwasher, i'm done with Best Buy. There's always Lowes, etc. etc.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Mixed review but I do like it overall

    Posted
    Cwer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The dishwasher has several features I like but there are also a few things I have found rather annoying. The inside of the washer has a combined 3 sprayers, one under the bottom rack, one under the top rack, and one above the top rack. This is great for cleaning but you have to wash long utensils on the top rack because of not having enough clearance with the middle sprayer even with after raising the adjustable top rack. The inside of the washer is stainless steel and is very pleasing to the eye. It has a removable filter which is also nice for cleaning. The hot wash and hot rinse do a great job, but the heated dry is "average" and could have been done a lot better. I don't know if this is do to the vent being on the side of the door or not, but the vent is small. The lights on the panel when in use are very bright but I do not find them displeasing. Last but not least, the dishwasher is impressively quiet. The loudest the washer gets is when you are running the "tough" wash and it is still very quiet.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    An Annoying Dishwasher

    Posted
    MGNJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It's just a dishwasher, right? The controls are touch sensitive and exactly at the height of our hips, so every day we stand against our counter to prepare food, we unintentionally turn the dishwasher on by brushing up against it! The spokes on the upper rack are too far apart, so bowls, Tupperware lids, and even mugs don't fit properly. They made a utensil basket with a mesh top so you could suspend and separate your forks and spoons from each other, but they made the holes too small for anything but the most basic silverware. There's more, but that should be enough. It would cost me more to have it uninstalled, but I would if I could.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Best I could find for the price

    Posted
    JazzFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We had to replace a 18 year old Kitchen Aid dishwasher because the handle broke, and the part is no longer available. I would have preferred to fix the old one, since in general dishwashers built today don't work as well as those made 20 years ago. After looking around and speaking with others, we settled on this Kitchen Aid. I like that it had a heat dry feature, which not all brands do these days. It has some nice features we didn't have, such as an adjustable top shelf, and it is very quiet. The length of the cycle is considerably longer than I am used to, but I think that is true for most of the dishwashers made today. They dishes come out clean so we are happy. The installation was included when we bought the product, which is why we went with Best Buy. The installation went well. One minor thing is that the LED lights are glaringly bright, I want the lights to show me the status of the cycle. These act as a nightlight in the kitchen. It takes some getting used to.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    So So Dishwasher

    Posted
    triman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This dishwasher is sub-par. I purchased at a sale price and couldn't imagine buying at MSRP. I wish I could get my 20-yr old Whirlpool back. One good thing - it's quiet. The cons: Controls can be sensitive. I've leaned up against the counter and turned the washer on with my hip multiple times - guess I haven't learned not to lean on the counter in front of the washer. Racks inability to accommodate odd size dishes like casseroles, pasta bowls - which I use. You are in luck if you only need to clean plates. Flatware basket takes up a lot of space and you have to pull the bottom rack completely out if you need to load in the back sections. The best for last - My lower rack was missing the lower rack adjustable tines which left wide open sections for dishes to fall through. Better yet - 3 weeks and I'm still waiting on KA to send the missing parts. Run from this Kitchen Aid dishwasher.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't Buy Kitchenaid!

    Posted
    teresap

    While this dishwasher was indeed quiet and did clean the dishes, the hardware is pure junk. The plastic roller wheels on the bottom rack broke off one by one. An online user recommended a hack using stainless steel nuts and bolts from the hardware store. Then the top rack rail plastic disintegrated and all of the ball bearings rolled out. After $150.00 of repairs, it was working fine. Then, the other rack rail did the same thing. This dishwasher was purchased 6/27/14. KitchenAid Customer service is the worst. They said I must be frustrated (that their product doesn't work). They would, however document my compliant.The parts are clearly defective and certainly below my expectations of how long an appliance is expected to work.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good first impression

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Following my reviews of dishwashers I felt the KitchenAid product was the best value dishwasher. That value was for me was determined by customer reviews, sound, and cleaning performance. This review would have said great first impressions if the product did not seem slightly defective at installation. The dishwasher itself has performed well for cleaning and so extremely quiet we love it! However, the door from the date of install did not seem to align with the tub and we had two leaks. After a couple weeks we had it repaired under the warranty which KitchenAid did a great job standing behind their product. However after the repair which was just adjusting some legs mostly improved the door but never completely corrected it. Following the repair we had two more leaks. The performance has been fine since, so maybe a gasket was not aligned and finally seated itself correctly. The dishwasher is only 6 weeks old so time will tell.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    It's awful do not buy!

    Posted
    Peace333

    I finally splurged and bought a Kitchenaid dishwasher and I was so excited. However its horrible. The dishes are dirty and wet after the 2.5 hour cleaning cycle. There is food in my cups and the dishes are wet. I contacted Best Buy and they would not accept a return after 15 days. I tried to return after a month because it took me a bit to see that it consistently didn't clean the dishes. They should have be VERY clear that returns need to be made before 15 days. I spent $600 and the diswasher doesnt work AT ALL!. I have a kitchenaid person coming out on Thursday but I don't know how they could possible fix it, it's a lemon which is why I am guessing it's on sale for 299.00 now. I am so dissapointed and frustrated with Best Buy and Kitchenaid. I will never buy an appliance from Best Buy again.

    No, I would not recommend this to a friend