Presidents’ Day SaleEnds 2/17. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $549.99

Customer reviews

Rating 4.5 out of 5 stars with 324 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Rating 3 out of 5 stars with 2 reviews

Customers are saying

Customers express satisfaction with the Flex 5i 14" FHD Touchscreen 2-in-1 Laptop's touchscreen, price, 256GB SSD, fast performance, 2-in-1 versatility, long battery life, and compact size. Some customers have concerns about the laptop being in S mode, which limits the ability to download certain apps.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 324 reviews
  • Pros mentioned:
    256gb ssd, Touchscreen

    Rated 5 out of 5 stars

    Best Laptop - Excellent Performance and Value

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Lenovo Flex 5i 14" FHD Touchscreen 2-in-1 laptop for my middle schooler, including Geek Squad protection that covers accidental drops—perfect for kids taking their laptops to school. I opted for the Intel Core processors running on Windows OS over a Chromebook due to their superior longevity, performance, and features. Overall, I’m very satisfied with the purchase. After buying the laptop, I noticed the price dropped as it was featured as the Deal of the Day. I quickly contacted customer service via chat and successfully received a price match for both the laptop and the Geek Squad extended warranty. Pros: Full HD+ IPS Touchscreen: The 14" Full HD+ IPS touch screen offers excellent color accuracy, wide viewing angles, and high image quality. The resolution is 1920 x 1200, with a 60 Hz refresh rate and 300 nits brightness, making it a stunning display. Screen Size and Dimensions: The compact 14" screen makes the laptop highly portable, ideal for children. Weighing just 3.42 pounds with dimensions of 0.7 x 12.32 x 8.85 inches, it’s easy for my son to carry around, and he loves it. 2-in-1 Design: The versatile 2-in-1 design is a great feature. Lenovo has ensured that the laptop is well-equipped and durable, minimizing concerns about hinge damage, making it a worthwhile investment. Processor: Equipped with an Intel 12th Generation Core i3 processor running at 1.2 GHz, it delivers solid performance. Storage: The 256 GB SSD provides ample space for storage. It’s sufficient for most users' needs, including browsing, school work, and personal use, unless you’re dealing with large video files or extensive applications. RAM: With 8 GB LPDDR4 RAM, this laptop can handle everyday tasks, including software for video editing and gaming, with no lag. I’ve tested it with various programs, and it performs smoothly. Keyboard: The backlit keyboard is a great feature, especially in low-light conditions. The keys feel premium and the keystrokes are soft and comfortable. Ports: The laptop includes: Display Ports: 1 HDMI, 1 Thunderbolt 4 USB Ports: 2 USB A 3.2, 1 Thunderbolt 4 Memory Card Port: 1 Headphone Jack: 1 Thunderbolt 4 ports are faster than USB-C and support high-speed data transfer and external 4K displays. They also remain compatible with USB-C cables. Camera: The front-facing camera has a 1080p resolution, offering exceptional video call quality compared to the standard 720p. Battery: The 3-cell Lithium polymer battery lasts for several hours. Lenovo claims up to 9 hours of battery life, and despite heavy use, the battery often remains above 50% after more than 4 hours of use. Copilot: Windows Copilot uses AI to boost productivity. With Copilot+ PCs, you gain additional AI features even without internet access. Cons: None so far. Final Verdict: I’m extremely pleased with this laptop. It offers numerous features that many competitors lack, reflecting Lenovo’s thoughtful design. Best Buy’s competitive pricing means I didn’t need to check other retailers. I’m very satisfied with this purchase and highly recommend this laptop for anyone seeking a high-performing device at an exceptional value.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, JayalakshmiN, thank you for choosing Lenovo! We are pleased to hear that you are overall very satisfied with your purchase, that your Flex 5i has excellent performance and value to you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Pros mentioned:
    2-in-1

    Rated 5 out of 5 stars

    Extremely satisfied

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really satisfied with this laptop. Takes hours to die and charges quickly. I mainly use it for my classes in college and i love it. I also like that it is a 2 in one, and that i can use it like a tablet sometimes.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi AnnaN, thanks for choosing Lenovo! We're glad to hear that you are quite satisfied with your Flex 5i, and we appreciate you sharing your feedback with us. Lenovo

  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    I really LIKE this Laptop!!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop. It does everything I need with no problems. I do taxes every year for family members and also take classes online for my job. I haven't had any problems doing these task. I love watching YouTube and streaming movies and so far so good. I can't find anything to not like about for my needs. I would definitely recommend it.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Toni, thanks for choosing Lenovo! We are glad to hear that you are really liking your Flex 5i, and we appreciate you taking the time to share this experience with us. Lenovo

  • Pros mentioned:
    Price, Touchscreen

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop and affordable. Perfect for my home office needs. Has fingerprint lock for safety purposes. Touchscreen and easy to use

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, FrancesR. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i is a perfect fit for your needs, and we appreciate you taking the time to share your experience with us. Lenovo

  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    100% Worth It

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this laptop. I don’t really use the tablet function - but it’s nice to have for sure. It’s a bit heavy but I don’t travel with it. 10/10 I recommended it to my mom and she bought one as well!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, KTLR, thank you for choosing Lenovo! We are glad to hear that you absolutely love your Flex 5i, and we appreciate you taking the time to share your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Greatest employee best Best Buy store.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came into Best Buy to get my Chromebook service. I see what was going on, but unfortunately, the warranty had went out the month before I came in but one of your representative Markel. Went above and beyond to help me to actually get a new laptop and an account and everything I needed to work on my business and do other things as well so this is going to be my permanent Best Buy store instead of the one on Lavista Road. Thank you so much for having an employee like her.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Very reliable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, fast and reliable… for a 8gb ram laptop its better than what I expected, doesn’t freeze and it starts up fast.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, RolandJ, thank you for choosing Lenovo! We are glad to hear that your Flex 5i has been very good, surpassing your expectations, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 4 out of 5 stars

    Great Laptop for School

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for a couple of months now. I bought it for school; it is a little heavy, but it has never lagged. I have never had problems with it.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi KaterinL, thanks for choosing Lenovo! We're glad to hear that it has been great for your use, and we appreciate you sharing your perspective and feedback with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    So good!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good! So cute! This laptop my new flexible love!

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, Evgenii. Thank you for choosing Lenovo! We are glad to know that you are loving your Flex 5i, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Great for online courses

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great little laptop so far have no complaints touch screen, flip the screen to use like a tablet.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi EmilyG, thanks for choosing Lenovo! We are pleased to hear that your Flex 5i has been great for you, and we appreciate you taking the time to share this feedback with us. Lenovo

  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Value for money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money purchase. Touch screen monitor and excellent display.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, JosephemersonjohlS. Thank you for choosing Lenovo! We are glad to hear that your Flex 5i has great value to you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 5 out of 5 stars

    best computer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best computer ever i’ve been using it for 4 months now and it’s never failed me i do all my college work on it

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey Richy, thanks for choosing Lenovo! We're thrilled to hear that your Flex 5i has been the best for you. We really appreciate you sharing your experience and feedback with us. Lenovo

  • Rated 4 out of 5 stars

    Loud Fan

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is almost perfect. The only reason I didn’t give 5 stars is because the fan is always running and it’s a but loud but I guess that’s a fault of Lenovo and not Best Buy.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hello, ShaniaW. Thank you for choosing Lenovo! Regarding the fan noise, we recomend ensuring the air intake and exhaust at the bottom and rear of your Flex 5i, respectively, are not obstructed. This would work against the system trying to get cool air in and push the hot air out. Also, we recommend applying required and optional updates in Windows update settings to help ensure you are running the latest software. Other than that, we are glad to hear that it has been perfect for you, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 4 out of 5 stars

    Good laptop but bad battery life

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best computer ever if ur looking for HP envy dupe but battery life is so bad only last for like 4 or 5 hours max. Drains fast but can be overlooked if it doesn’t bother u too much

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Andorra, thank you for choosing Lenovo! Regarding your issue with battery life – there are lots of variables that contribute to shorter battery life. Thankfully, many of those variables can be adjusted. By default, the system will tend to give more speed when needed, which can sacrifice battery life. If you want to squeeze out more battery life, we recommend users utilize the Lenovo Vantage application that is preinstalled to adjust settings related to power and battery performance (to access relevant settings, open Vantage > Device Settings > Power). Users can also take advantage of the keyboard shortcut, Fn + Q to toggle thermal modes and easily switch between prioritizing battery life or power, or even the best of both words. We are glad to hear that your Flex 5i has been good otherwise, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, it is as described, quick delivery. It is being used by my high schooler. She loves it.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, KessangD. Thank you for choosing Lenovo! We are glad to know that your high schooler loves it, and we appreciate your time taken to share your experience and feedback with us. Lenovo

  • Rated 5 out of 5 stars

    Lenovo laptop

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It does everything thing I need smoothly. No complaints.

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, EmilyM, thank you for choosing Lenovo! We are glad to hear that you love your Flex 5i and that it meets your needs seamlessly. We appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fact that its touch screen and just easy to use. I couldn't have asked for a better type

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hi, GarthD, thank you for choosing Lenovo! We are glad to hear that you are enjoying your Flex 5i, and we appreciate you taking the time to share your experience with us. Lenovo

  • Rated 3 out of 5 stars

    Ok for entry level

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a great computer, power supply snapped off in port, now we can only charge via usb-c

    I would recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Reebs, thank you for choosing Lenovo! We are glad to hear that your Flex 5i is sufficient for your use, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 1 out of 5 stars

    Screen Wont Come On -

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop on 9/19/24. I use it in the evenings after work. Today is the 25th of September, 6 days later and it literally will not come on. The keyboard lights up but the screen is blank. This is a dud! I WILL be returning tomorrow morning.

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey, Gigi. We are sorry to hear that you ran into trouble with your Flex 5i, leading to you returning it. In the future, should you have an issue, please feel free to contact Lenovo Support for assistance in resolving it. We hope that you find the right computing solution for you, and we appreciate you taking the time to share your perspective with us. Lenovo

  • Rated 1 out of 5 stars

    Does not work

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought it today and the screen turned black, wont turn back on

    No, I would not recommend this to a friend
    • Brand response from Lenovo Product Expert
      Posted .

      Hey there, while we're thankful for your business, we're sorry to hear that you ran into trouble with your Flex 5i. To try to resolve this, we recommend visiting this Lenovo Support webpage (https://support.lenovo.com/us/en/solutions/ht510410-troubleshooting-no-power-issues) and use it as a troubleshooting guide for getting your device up and running. We appreciate you taking the time to bring your issue to our attention. Lenovo

What experts are saying

Powered by alaTest

Rating 3 out of 5 stars with 2 reviews

The analysis of all aggregated expert reviews shows that the reviewers are positive about image quality, keyboard, touchpad and durability. Editors are less positive about battery and portability and have mixed opinions about screen. Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 88/100 = Very good quality.
  • Digital TrendsRating, 3 out of 5Mark Coppock on December 18, 2024

    Lenovo IdeaPad Flex 5i review: a budget laptop that's worth it?The Lenovo IdeaPad Flex 5i is a budget laptop when you can find it on sale, and it offers some attractive features. But its battery life is disappointing.

    Full Review
  • WIREDRating, 3 out of 5Daniel Thorp-Lancaster on December 9, 2024

    Lenovo IdeaPad Flex 5i Review: A Solid Budget Windows LaptopPerformance is lackluster on this Windows 2-in-1 laptop, but it's still a solid proposition at this low price.

    Full Review