Customer Ratings & Reviews

Delivery driver damaged my door, told me he doesn't do installation. Drain cover was left disconnected. I told him I wanted him to just take it back he told me to bad its delivered laughed and left. I cannot say if the appliances work since they are not connected!!!!

They did not install my washer and dryer even though I paid for it. I had to do it myself and the Wahser dryer vibrates a lot. I am very disappointed

The delivery team gouged a whole in my wall. Damages the dryer unit and managed to hit my main water line coming in my home and cracked the line. It’s been 48 hours since I notified Best Buy and I have still not heard back from them.

Best washer and dryer I have ever owned! My father bought the LG stackable washer unit years ago and I loved the size of the unit , the way it worked , and how quiet it was. When it was time for my wife and I to replace ours we bought the same unit(newer model), which ended up being even better with newer features. My wife and I have three children, all teenagers and we do a lot of laundry everyday. We have been using this unit now for almost two years and have had no issues. It’s very easy to maintain and easy to use as well. I would highly recommend it along with almost all LG products. Almost every appliance in my house is an LG and that is for a reason. They are well made and their look is great as well.

Very disappointed! I was suppose to get it Jan 6th. Still didnt get it. Because of you guys am losing money. It was for my rental house.

Very nice looking unit, if it's in a room that you will see it a lot it is definitely easy on the eyes. Compact to tuck into a closet or cabinet space and still maintain substantial capacity. A big deciding factor for us was the central control unit! Both washer and dryer controls are between the washer and dryer. My 5 foot wife couldn't see the dryer controls on other stackable front load washer and dryers. Definitely need to consider that if you're a little shorter! With no changes of detergents, or anything other than the actual unit, & even with using less quantity of cleaning product our laundry smells so much stronger of the cleaning scents. Our old washer stuff never came out smelling bad but, this made our clothes smell so clean and fresh you can tell without even putting your nose close. The drum lights are very nice. The ONLY thing I don't like, i wish the lint trap was better the large dryer sheets I recently switched to (designed for pet owners) sometimes get stuck to the grate and you need to be conscious if you put one in and one doesn't come out it's probably stuck there. I wish the actual lint trap design was a little better but, I am just very very particular and over cautious when it comes to that. It does have the disadvantages all front load washers will have like with the seal and residual moisture. You shouldn't close it immediately after loads. Let it air out. Another thing with front loads don't forget to drain and clean the filter on the bottom left!! I have a wife, lab and cat and they all shed horribly but, it doesn't get to dirty at all I clean it every 3-6 months? I don't track. I do make sure the little washer door seal drain stays clean and clear, and clean the drum, door and seal of dog hair especially after washing dog blankets and such but, it comes with having pets. No points counted against it! Im a mechanic so I'm pretty particular about knowing how things work, upkeep and preventative tasks to keep my new stuff new.. if you can't tell.. I made this review 1 year and 4 months of use. No issues, I love it and would recommend.

Easy to set up and use Very clean design Really like the space savings and the wife enjoys not needing a step stool to reach dryer controls Capacity seems to be more than enough for our needs Does a excellent job of cleaning close Dries them quickly as well It appears to wash and dry much more quicky than old set Will be interesting to see how it affects energy bills

So far, I'm very happy with this washer/dryer tower by LG. It's very quiet, has many features, and the capacity is larger than the Kenmore unit I had. The one thing I don't like is with the preset dryer functions. If you select the Normal preset, you're unable to adjust the temperature default. That is the same with all of the preset options. You can download the Permanent Press option which allows you to alter the temperature which I feel isn't helpful. All preset options should allow for the temperature to be adjusted to your preference. I have found that if I select the Time Dry option it will allow to adjust the temperature.

This review is of the product and not Best Buy's service and customer care. I had a miserable time working with Best Buy to get my GE Washtower delivered and installed. I have had this unit for about a month and I absolutely love it! I was looking for a stackable set and chose this one because the controls for both devices are located in the middle of the two. Both are easy to use, quiet and large enough to wash two sets of queen sheets and more. I love that I have more room in my tiny utility room. I chose the black steel color which is sleek and modern looking. I am very pleased with my purchase.

My main favorite thing about this is the space-saving aspect of the stack. I also like the cool red color, and that the machines are fairly quiet and work pretty well. But I really deeply despise how the washer tangles my clothes in knots. I've followed the official directions and tried every "hack" I've found online. I've checked to make sure the machine is level. Nothing stops it. I wear mostly natural fabrics due to skin allergies, and this washer has stretched out so many of my shirts. I don't have the patience or time to put everything in washing bags, and that is a stupid solution anyway. (Yes, buy our expensive wash tower so you can spend even MORE time messing around with your laundry.) Washing your clothes should not ruin them. Be told, LG: Would not buy another one of your laundry machines ever again.

Beautiful, modern , space saving, extremely pleased with purchase

We love this unit! After months of trying to find that would be fit our small space it was perfect. The inside is big and the outside is very sleek. Very easy to use. Makes doing laundry a breeze!

The capacity and the variety washer/dryer combo cycles are off the charts. This stackable combo is also a space saver for small areas. Also meets all your laundry needs. A good value!

Quite, great machines, easy to use and can fit a great amount

Love this set! Looks beautiful and saves so much room in my laundry area. My clothes are cleaned better than my Samsung did them. This LG is quiet enough that at times, I have to go to the laundry room to see if it is still washing! I also like the "finish" chime sounds for both the dryer and washer instead of an annoying buzzer that most dryers have. So happy I made this purchase.

This stackable LG washer and dryer are fantastic. We've had it for two months now. It's fast, efficient, quiet, and the apple red color is eye-popping! We highly recommend this, with one caveat... The pre-installation instructions *failed* to mention that the unit requires to be within 4 feet maximum from all of the utilities, namely the water lines, the gas line, the electric wall plug, and to some extent, the dryer duct work. Since we originally wanted to place it to the right of the utilities, we were forced to move it the left in order to reach the utilities. There was a built-in shelf in the way, so the Best Buy installers could not complete the job. They could come back in 10 days to complete it, so after I removed the shelf, I installed the LG init myself. This runaround was an unexpected and unpleasant result of Best Buy not being clear about the pre-installation requirements.

Love this tower combo!!!! It looks beautiful and works great!!!! It is quiet, fast and efficient.

Takes up less space than our old LG (which we owned for 17 consecutive years). Love the ability to sync it with our phones so it alerts us when the load is done. Does a great job cleaning the clothing and it's way quieter than our last one. Would not hesitate to buy this again if I needed a new one.

It’s quiet and it handles a lot of clothes, but I still can’t get any hot water out of it even though the machine was replaced. They attempted to deliver five times and it took three weeks to get my second machine. It says it does everything but you have to choose options that limit you and you have to try to work around them. It takes forever to do laundry. One can experiment but it took me 5 1/2 hours to do two loads. That seems quite excessive. You have to babysit the machine because it needs to go on a special cycle every month with special detergent otherwise I was told your clothes will come out black or green. You have to wipe out the machine and the door seal which is deep every single time. The manual I was given I was told was not the current one even though I just bought it and that I should ignore a number of maintenance requirements and only do certain ones that are different than what’s in the book. I don’t know that they’ll post this because everywhere I look at gets a 4.7 and I can’t imagine how I would prefer my 20 year old machines where I had control and could have a rinse cycle or could easily drain the water out of the tub if it became necessary. Good luck. I chose this because I have a narrow space and they were only two options. All the people at Best Buy have been very nice and I’ve tried to help.

Great washer and dryer. I love how compact it is. Yet huge tubs for large loads. This is the third wash tower I have boughten for rentals and personal use. Great washer. I love having a light inside the drums. I also love being able to set my ‘go to’ settings for the kids. Kids learned the buttons to push and can do their own laundry. Win win win