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Customer Ratings & Reviews

Your price for this item is $1,149.99
The comparable value price is $1,599.99

Customer reviews

Rating 4.7 out of 5 stars with 283 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the dryer's quiet operation, ease of use, and efficient drying performance. Many appreciate its large capacity and sleek design, as well as smart features and the helpful steam option. However, some customers have noted concerns regarding the door latch.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 283 reviews
  • Rated 5 out of 5 stars

    Wonderful upgrade!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size & color. Tons of options for all different types of loads. Went with the optional podium and glad I did!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Dryer doesn’t dry well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The aesthetics of it, it’s great but it doesn’t dry well. There’s only one setting that dries it well. All others need to be ran twice. The Sales Rep that sold me the dryer did not have the knowledge to sell this machine. This dryer cannot be stacked up. The electrical cord is NOT long enough. I asked that specific questions before purchasing it. I had to pay an electrician to move the plug up which was not in my plans. I would have chosen a different appliance.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Gaby. Thank you for sharing your thoughts on the LG Dryer (DLEX6500B) model. We’re glad to hear you like the aesthetics, but we understand your concern about a product that doesn’t meet your drying needs and when installation issues arise. We aim to provide reliable, high-quality products exceeding our customer's needs. For the drying performance, if you haven't already, try cleaning the lint filter before each use and checking the venting system for any blockages, as these can significantly affect drying efficiency.

      Regarding the electrical cord, your feedback about the sales experience is important, and we appreciate you bringing it to our attention. It’s crucial for our team to provide accurate information to help customers make informed decisions.

      If you have any further questions or need assistance, please reach out via private message on social media @LGUSSupport. We’re here to help you get the most out of your dryer.

      Thank you for your understanding, and we hope to improve your experience moving forward. ^Juvy LG

  • Rated 5 out of 5 stars

    Great dryer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer does a great job! My favorite setting is the AI, as it detects the best settings for the current load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dryer with a selection of neat features and an intuitive user interface

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very professional installation, highly recommend it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Washer great dryer is not

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay washer works well but the dryer is terrible and constantly ends the cycle saying the clothes are dry before they are

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jesse. Thank you for sharing your experience with the LG (DLEX6500B) model. We understand your concern about the dryer ending its cycle prematurely, leaving your clothes damp. We strive to provide reliable, high-quality products and ensure a smooth experience.

      To troubleshoot this issue, we recommend checking the lint filter and ensuring it’s clean, as a blocked filter can affect drying performance. Additionally, make sure the dryer is not overloaded, as this can impact drying efficiency. For more help, visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101.

      If the problem continues, we’d love to help you further. Please send us a private message on social media @LGUSSupport, and our team will work with you to find a solution. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy LG

  • Pros mentioned:
    Dryer performance, Noise level

    Rated 5 out of 5 stars

    LG Washer and Dryer Set – Worth Every Penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m absolutely in love with my new LG washer and dryer set—it's truly amazing. Not only do they look sleek and modern, but they also perform incredibly well. The washer has plenty of cycle options. I especially love the all feature, especially Al sensor for its own mode, large capacity —it gets clothes thoroughly clean without being harsh on fabrics. It’s also super gentle on delicates, which is a big win for me. The dryer is just as impressive. It dries everything quickly and evenly, and the sensor dry, wrinkle care, quiet operation] makes a noticeable difference. Everything comes out soft, fresh, and ready to wear with minimal ironing needed. I also really appreciate the smart features—being able to control or check the status of a load from my phone is such a convenience, when it's done it plays a tone. Laundry used to feel like a chore, but now I honestly enjoy it. If you're considering this set, I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Exceptional Performance and Convenience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the LG 7.4 Cu. Ft. Smart Electric Dryer in Black Steel, and it has truly exceeded my expectations. This dryer offers impressive capacity and smart features that have made laundry a breeze. First and foremost, the sensor dry technology is a game-changer. It ensures that my clothes are perfectly dry every time, eliminating the risk of over-drying and saving on energy costs. The steam feature is fantastic for refreshing and de-wrinkling garments, leaving them looking and feeling as good as new. I appreciated the sleek and modern design of this dryer. The black steel finish not only adds a touch of elegance to my laundry room but also resists smudges and scratches, keeping it looking pristine. The intelligent functionality is a standout feature. I can control the dryer remotely from my phone, schedule cycles, and receive alerts when the laundry is done. It's a real-time-saver and offers added convenience to my daily routine. In terms of noise, this dryer is impressively quiet. I can run it anytime without disturbing anyone in the house, and that's a big plus. While I'm thrilled with the product, it's also important to note that Best Buy provided excellent service and delivery. The entire purchase process was seamless, and the delivery team was punctual and professional. Overall, the LG Smart Electric Dryer has made my laundry experience so much better. Its performance, design, and intelligent features make it a top choice for any home. I highly recommend this dryer to anyone looking for efficiency and convenience in their laundry routine. It's a true winner in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Dryer performance, Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG - 7.4 Cu. Ft. Smart Electric Dryer with Steam is a highly efficient and feature-packed appliance. With its spacious capacity, steam feature, and smart capabilities, it offers excellent performance and convenience. The EasyLoad door and quiet operation are additional highlights. Overall, it's a great investment for upgrading your laundry experience.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Noise level

    Rated 5 out of 5 stars

    Excellent Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sure! Here's a shorter version ideal for posting on Best Buy: --- **⭐️⭐️⭐️⭐️⭐️ Excellent Dryer – Highly Recommend!** This LG dryer was highly recommended by the Best Buy sales associate, and it did not disappoint! It dries clothes quickly and evenly, the steam feature is great for reducing wrinkles, and it looks sleek in black steel. Super quiet, smart features are a bonus, and it saves space with its stackable design. Very happy with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Dryer performance, Efficiency

    Rated 5 out of 5 stars

    Solid performer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG dryer is a solid performer. It dries clothes quickly and evenly, even with bigger loads. I like that it has several drying options, so I can adjust it for different fabrics. It's also pretty energy-efficient, which is great for the electric bill. No complaints so far – it's a good dryer that works as expected!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Dryer performance, Noise level

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought the matching set and I love it. I set them both up yesterday and have been running them both nonstop trying to get caught up with the piles of laundry after my old set died on me. So far I haven’t had any issues and it dries a full load in almost half the time of my old one. There are so many awesome features and preset cycle options to choose from that it was a bit overwhelming at first but it didn’t take long to figure it out. It’s super quiet and is big enough to fit my king size bed set with ease and still has enough space inside to dry it in one cycle. Very happy with this set and would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Noise level

    Rated 5 out of 5 stars

    Love our new dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drys evenly and fast. Quiet machine. Best ive had. Glad to get rid if my Maytag.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Dryer performance

    Rated 5 out of 5 stars

    Love… Love… Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend.My king size bedding fit no issue and everything dry first cycle and no wrinkles on any loads!

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Ease of use, Efficiency

    Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had this dryer for about a month, but it dries our cloths great. All the drying modes are easy to use and understand. Machine is well built and very efficient. This is my second LG dryer and I’ve not been disappointed yet.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Efficiency

    Rated 5 out of 5 stars

    Awesome Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer. It does a great job! LG app is very useful and my wife is very satisfied and happy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The First Major Appliance Lemon I've Ever Bought

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG DLEX6500B Dryer is the first appliance I've owned that makes me want to pull my hair out! I've bought 3 washer/dryer sets in my adult life and this is the first one to ever give me problems. The first issue started occurring within 7 months of ownership. As the dryer ran with wet clothes, I could hear a scraping sound coming from within, a rhythmic sound that occurred as the drum turned. I called LG support and man, they were insistent that this problem was caused by damaged during installation. I tried to explain that I had owned and operated the dryer for 6 month without issue, so it didn't make sense for the "damage" to lay silently for 6 months before making itself known. Plus, I watched the installation first hand, it was fast, simple and damage-free (thanks Best Buy). Finally after getting the runaround for about a week, I recorded a video of the dryer making the noise, uploaded it to YouTube, made the video available to the public using the LG brand and model name in the title and sent it to LG and said I'd only remove the video after my dryer was fixed. Then suddenly LG customer service was eager to help. They sent a repair guy. He confirmed the sound, disassembled the front of the dryer and was flummoxed. He admitted he was unfamiliar with LG appliances and he just tried to tape up the duct work inside the dryer to prevent rattling. He put it back together and said he'd recommend having the unit replaced if the sound continued. I called LG back and explained this and they decided to send a second repair person. This time, the repair person was actually an LG-certified tech. He took one listen and said, "I know exactly what it is, I've seen this before on LG front load dryers." The problem was that the blower fan was scraping the sheet metal cowl/housing around it, sending this scraping sound echoing through the ductwork within the dryer. The solution? A single washer added between the blower fan and the metal cowl, giving it just enough clearance to run without scraping. Again, the second repairman knew exactly what the problem was and reported having done this repair to other LG dryers. Why didn't customer service seem to be aware of the issue? If things ended there, I wouldn't feel compelled to write this review. But literally 13 months into ownership, 1 month AFTER the manufacturer warranty expired (a 13 month old dryer at this point), the display/control dial has decided to start shutting itself off randomly. The only way to get the display to turn back on is to either unplug the dryer (which is impossible for me because of the way it installed) or to cycle the breaker that the dryer is on (my solution). I have to do this about once a month. Typical scenario is either 1) I'll randomly walk by the dryer and see that the display is off or 2) I'll be doing laundry and the display will randomly turn itself off during a drying cycle. The unit will continue to run, but the display turns off and the dial, power button, and start/stop buttons become unresponsive until the power to the unit is cycled. Is it possible the display is failing because the entire front of the dryer was disassembled twice in a row, once by someone who had never even worked on an LG dryer? Not out of the question. What would be your conclusion if this was your dryer? I'd like to say, the washer is perfect in every way. And I even like the dryer when it is working correctly! It's just proven to be the most unreliable major appliance I've ever purchased, which is a disappointment. Everytime I walk by it, I am compelled to look at the display to see if it is working. Eventually, the display will stop working entirely and I'll have to have someone replace it. I'm going to bet the entire control board will require replacement and I'm also going to bet it's the single most expensive component in the entire dryer. Oh well, live & learn! Sorry LG, I'll be spending my money elsewhere on the next set.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us regarding your LG DLEX6500B Dryer. We understand your situation and truly value the detailed feedback you provided about both the initial sound issue and the more recent display concern. It’s important for us to help ensure you get the best possible performance from your appliance.

      As a troubleshooting step for the display that intermittently turns off, we recommend verifying that your dryer is connected to a dedicated circuit with a stable power supply. Please check that the power cord is securely connected to the outlet and that there aren’t other devices on the same circuit that might affect the voltage. In addition, performing a full power cycle by switching off the dryer at the circuit breaker for about 60 seconds before turning it back on may help re-establish a steady connection between the control board and the display panel. These steps can sometimes resolve issues with intermittent control responsiveness. We understand your situation and appreciate the efforts you’ve already taken with our support team. |
      https://www.bestbuy.com/site/lg-7-4-cu-ft-smart-electric-dryer-with-steam-and-sensor-dry-black-steel/6532176.p?skuId=6532176
      For further assistance and to explore additional solutions tailored to your specific situation, please send us a private message on Social Media @LGUSSupport. Our team is ready to work with you to address your concerns and help enhance your experience with your LG product.

      —Renzo LG

  • Pros mentioned:
    Dryer performance, Ease of use

    Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer not only looks great, but it is quite intuitive to use; and does an excellent job. I have this unit stacked with its matching washer, and the combo is worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Noise level

    Rated 4 out of 5 stars

    Elegant and effective

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow dries clothes faster than my old dryer. It is very quiet. We love the simplistic look with straight lines and perfect circles. The estimated time remaining so far has not been very accurate, but I haven't seen a dryer yet that was.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance, Noise level

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been so very pleased with the quality, design and quiet opperation of our new dryer. We love how dry and fresh our laundry is after all cycles! The options are wonderful as well! Love it!

    I would recommend this to a friend
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