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LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 2459 reviews

91%
would recommend to a friend

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  • Rating: 4 out of 5 stars

    READ THIS IS YOU HAVE A MAC LAPTOP (OR ANY LAPTOP)

    Posted
    macripper
    • My Best Buy® MemberMember

    I just bought this Blu-Ray optical drive yesterday, I needed something to rip my Blu-Ray collection as my Apple SuperDrive is only capable of reading / writing DVDs. This was really the only one they had to offer at my local BestBuy and the reviews online were decent, so I thought I'd give it a try. A couple of things right off the bat - some reviews on here are confusing, after reading and doing research, I wasn't sure if this drive had two separate USB cables, or just one, the manufacturer's description wasn't helpful at all. However, I discovered that it is technically one cable, but it DOES SPLIT AT THE END into two USBs, one for data transfer and the other to provide additional power to the drive. The main drawback here is that the split in the cord itself is very short, only a few inches, so if you have a 15-inch MacBook Pro (like I do) this is a major problem because the only 2 USB ports are on opposite sides of the computer... At first I tried plugging both into one of my 4 port USB hubs, I thought it was going to work but then the rips kept failing because the drive didn't have enough power. So, HERE WAS MY WORKAROUND: even though every LG document says not to, I plugged the shorter split end of the cable into a USB extension cable, which I then plugged into one of my iPhone USB power adapters. It is working great now, have ripped 6 Blu-Rays and am doing more as I type. So basically even though LG advertises "No AC power needed! Convenient!" it's not exactly so, I'd almost rather they provide an AC cable, but my workaround seems to be doing just fine and I can live with it. I assume this will affect almost all Mac laptop users and probably a lot of PC notebooks as well. (SEE PHOTOS) Other than that I am pretty happy with the drive, I realize Blu-Ray drives in general are going to be more expensive, but honestly for $100 it does feel a little cheap. All plastic and the slot that pops out to put the disc into seems kinda flimsy, so I'll be extra careful about that. Oh and Mac users: I was able to plug and play with this drive, I am ripping the Blu-Rays using MakeMKV and it worked fine, no drivers to install or anything. I imagine if you download a Blu-Ray playing software for Mac you might have to download some drivers, but probably not. Shouldn't have any problems.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    BD-RE BP50NB40 review

    Posted
    Colly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this drive (LG - 8x External USB 2.0 Blu-ray Disc Double-Layer DVD±RW/CD-RW Disc Rewriter - Black ) because I wanted something portable that I could use with either my desktop or laptop PC. The hardware works great. The software, by Cybermedia, also works as expected. However, I was disappointed to find that the PowerDVD player software is only licensed for ONE computer, which makes no sense to me when being sold with a portable USB drive. As a workaround, I use the Leawo free Blu-ray DVD player software, easily found on the internet. I've also read that VLC (VideoLan) can play blu-ray disks, but I found Leawo was easier to use for this. If you wish to backup your Blu-ray DVD's, I recommend MakeMKV (free, although always in beta, but the beta key is repeatedly made available). I have also found (free) Handbrake to be very useful, converting backed up blu-ray DVD info to mp4. The software that came with the drive was rather old. PowerDVD was version 12 and version 16 is out now. The Cybermedia software updates/upgrades were not free, but I feel they should have been since I had just bought the drive brand-new. Also, they should have been perhaps locked to my drive's serial number, but usable on both my desktop and laptop (2 PC's at least). I mostly paid to get the burning software upgrades, since this drive is also a writer, but I have not yet bought blu-ray blanks or tried burning anything to blu-ray DVD, so I can't say anything about how the burning works. I'm pretty sure it will, though. I highly recommend the drive. I would advise waiting to decide about paying for the software updates until after trying the free programs mentioned. Cybermedia needs to make portable software for portable drives and offer updates free at least up to the purchase date. Getting a brand-new drive packaged with 5 year old software and having to pay as much for updates as for the drive, was disappointing - especially after finding it only would run on one PC. I have no affiliation with any of the free software I mentioned. Backups are only legal for private use of DVD's you own and hold. Do not make illegal backups.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Assembly & Poor System Requirements on Box

    Posted
    TekHead
    • My Best Buy® MemberMember

    When I was looking at this product in the store, I read the specs (system requirements) on the box to make sure it would work on my brand new HP Win-10 laptop. It was OK and I bought it. My first impression upon removing the product from the box was that this is a very cheaply manufactured product. But, so what, I thought. Then I noticed that the top lid of of the plastic enclosure was not attached properly. The front right corner if the lid was sticking up where it should have been snapped into place. So what, I thought. I could always exchange it for one that was assembled correctly. But I was curious and wanted to reserve final judgment based on actual operation and functionality. The drive comes with a Y-connector USB cable. I plugged the single end of the USB cable into the drive, then one end of the Y-connector ends of the cable into my laptop. No drive letter appeared in File Explorer, but the laptop did play a sound-bite to indicate something connected. That's when I thought it required the other end of the Y-connector to also be plugged into a USB port. But I did not have a spare adjacent USB port. When I read product reviews, I thought this was only necessary on MAC laptops and not necessary for Win-10 PCs. So if this is true, this device was not properly recognized by my Win-10 OpSys with only one end was connected to my laptop. If this is NOT true, in that I DO need to connect both ends of the Y-connector into my laptop, this fact was omitted in the specs on the box. Are you listening LG???? The box says nothing that the computer needs to have two available ADJACENT USB ports. I returned the product to best buy withing 1 hour. I love LG products, but this external optical drive IS A PIECE OF CRAP! I hope this helps those who read reviews before purchasing. I did not.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Oh no! I hate to see that you've had some issues with your external drive. If you need any further assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH LG

  • Rating: 1 out of 5 stars

    Difficult to Install a d Other Issues

    Posted
    Spidey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had to return everything as the Geek Squad and the customer service worker could not figure out how to get it to play blu-ray movies after over 3 hours of working on it. I spent 4 hours on a Windows 7 laptop, a Window 8 laptop and a Window 10 laptop. I would like to thank the customer service worker with no name tag that spent his time helping me. He tried everything he could, and I appreciate it. I bought it the day before with the Lenovo idea pad laptop suggested by an employee in the computer area. I explained that my grandmother had a stroke and my twin brother, whose wedding she couldn't make it to, suggested I ask how to go about showing her the wedding video in blu-ray on a laptop since him and my sister in law wouldn't be able to visit her. So he, the Best Buy employee, said it would work as I made sure to ask before purchasing everything. Unfortunately it didn't. I was disappointed with the customer service of the Geek Squad employee the next day as he said that the only compensation that he could give me for all the wasted time, effort, choice made by the employee in the computer section the day before, having me stand for over 3 hours and all the stress and frustration of the ordeal with the laptop and external blu-ray drive was to let me return it. I didn't appreciate that since I could return it regardless since it was the next day. So I had both great and not so great customer service. It would have been nice if they could have found a laptop that the external blu-ray drive would've worked on and given me some sort of discount or even for example a $5 gift card to use in Best Buy as the store would still make money on whatever I would've purchased. I understand yet I don't as afterwards I went to Culver's. They forgot my burger and gave me a free pint of frozen custard for the mistake since I had to drive back to go get it. I think that this is a good example for all Best Buy employees to strive for since there was no fault on my part. Again the customer service employee was the best part of the experience. I would have liked the external blu-ray drive to work with the new Lenovo ideapad laptop like I was told. I ended up returning everything as I was told by Geek Squad that they didn't know if it was an issue with the external blu-ray drive or the laptop. So buyer beware if you purchase this item as it may not work as anticipated. If I can help save anyone from a similar experience then I am glad. I probably should have talked to a store manager, but there's no saying that he/she could have come up with a good customer service solution. So thanks for those who tried to help regardless of the outcome! I apologize if I said anything I shouldn't have, but context always helps in understanding the reason for my review.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    This exactly why I shop at Best Buy

    Posted
    TheGDfather
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I hate to say it but this is the reason I shop at best buy. If you want something new and crazy that nobody has and that you have to figure out on your own (even without the employee's knowing about it), best buy is it. I have always wanted something so i can figure it out. When hooking your computer to your tv hdmi wasn't very popular. I wanted to figure out how to do it. I had to be one of the first out of my friends to do it. Before all the apps to watch TV on your computer I was streaming TV through my computer through media center with a TV turner and graphics card bought from best buy. And I was just a poor college student. But I had a 15 inch Tv with recorded dvr programs from my windows media center. With two light scribe internal dvd drives that I bought straight from bestbuy. Now in 2017 I wanted to restart myself where I haven't been in 11 years. So I picked up this LG blu ray burner and software. I was really impressed with how cyberlink looked. I had cyberlink back in 2006 in my college years as well as nero. I loved nero much better. But I'm impressed with this version of cyber link. There are some issues with this blu ray player. First my computer is a 2008 hp. So I had to get a 500 watt power supply, amd 450 graphics card to handle these graphics. But once I play the blu ray, i hate the fact it won't let me use my mouse. Completely void of it. And yes i have an 80 dollar mouse bought from bestbuy. But it comes with a screen version of a mouse. When I'm about to start the movie after the box about the mouse comes on, another comes up saying that the graphics of my computer aren't supported by ratio so it wants to change it. I click no. Some reason when I click yes it slows down and doesn't work. So I click no. I could imagine why. But its annoying to even click that. And i have a 55 inch samsung TV 7100 series so i'm impressed with my TV. Once again it took a lot of things for this blu ray player to work on my computer that most people would not even have. I must say a good thing is the thing worked right away. Unlike the graphics card and other things, the software didn't give me a headache. If you want to watch blu rays on your computer this is it. I haven't hooked this up to a TV yet. So if you wanted to know about how that will work you have to read another review. I'm not sure if I'm more impressed with LG or best buy but either way if I need something advanced for my computer I can't go wrong with either.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Working great so far

    Posted
    southjerseygma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was a little concerned about this drive because I saw some negative reviews for it. I've put this drive through the paces, and I think it's a good product. I bought this for use with my new laptop which did not come with a built-in optical drive. I read some complaints about not being able to play DVD's or Blu-Rays. I installed the software onto my Windows 10 Pro laptop, and Blu-Rays do work. I haven't sat through a whole movie yet, but the discs that I've popped into this drive do load up and appear in the PowerDVD software bundled with the drive. I did not have to pay any extra fees. Maybe because I have Windows 10 Pro instead of Windows 10 Home? I also used the drive to install Linux on my laptop. In this case, I decided to put the drive through the paces of burning a DVD-R (yeah, I know, I could've used a USB stick, but there are advantages to keeping an optical disc on your shelf for emergency recovery). The bundled software burned the Linux ISO image files I downloaded to three discs without a hitch. Then Linux installed just fine from the completed discs. I think this drive does a fine job. I like that it doesn't need a dedicated power supply - it draws all the power it needs from the USB port. As other reviewers pointed out, it is a bit loud, but not much more so than any other optical disc drive. Hopefully this drive will ll last, but so far it hasn't let me down.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great External DVD and Blu-ray Writer

    Posted
    pinkpower
    • My Best Buy® MemberMember

    I use this mostly with a desktop Dell XPS 8300 i7 processor running Win 10 Pro that did not come with a blu-ray burner and a Microsoft Surface Pro (first generation) that does not come with a built-in DVD / blu-ray drive at all also now running Win 10 Pro. I have also used it to install Windows on laptops with broken drives and more. It really has come in handy. Note that this external LG DVD / blu-ray drive does require two USB ports. With the Surface Pro, I just use a Belkin USB 3.0 3-Port Hub with Gigabit Ethernet Adapter, Model B2B128, that was also purchased locally at Best Buy. This is not a slot drive, but a has a tray that comes out when a button is pressed on the front. This drive comes with older versions of Cyberlink's Power2Go, PowerDVD, PowerProducer (I prefer PowerDirector), and MediaShow. You can use these versions to upgrade to the newer version of software for less. I have used other video editing and burning software, and Cyberlink is my software of choice right now for these purposes, and I have other Cyberlink software too. PowerDVD is great for watching movies. Power2Go is great for utility type disc tasks and social media backup including preserving special memories others share online, which you can now burn to DVD or blu-ray. If you are wanting a portable DVD *and* blu-ray writer that is compatible with Windows and MAC, then take a look at this one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Needs iPhone format support

    Posted
    jlo138

    So this little guy is super light weight and simple to use. You only need to have one USB port for it if you have a modern computer that pushes out more power, otherwise you'll need to plug in the other USB which is part of the "Y" it comes with. I didn't need it so one plug just lays there. I'd probably recommend using Velcro or similar and adhere the drive where you like it since it's so lightweight compared to others. So I just burned a DATA disc to a BD-R and I only had 11gb to use and it took about 13minutes to complete. Why a DATA disc you ask? Well the program by Cyberlink that this comes with (which is bundled with quite a bit if you ask me) does not recognize .MP4 from iPhones / iPad. I'm part of 5 YT channels in which I do quite a bit of video editing using both iDevices I have and the iMovie app. I store our content on an external HDD for backup purposes and hopefully one day (hoping that was today) I could burn the seasons onto a Blu-ray with menu etc. Well, it doesn't import that file type unfortunately for me but with modern Blu-ray players and even DVD, they still support reading burned DATA discs even when contained in folders. It's because the player can decode the file type where the program cannot. I'm testing our the DATA disc I burned just now and it plays fine with a few hiccups like short audio breakage (split second breaks). Which could be the audio format and my Blu-ray doesn't handle it perfectly. IDK. You browse the disc like a folder setup if your wondering. I even selected the option which doesn't finalize the disc so I can add more later. Hopefully this helps you. I also have Windows 10 Lenovo Laptop with 8gb ram, Core i5. The Blu-ray blanks were on clearance at OD for $9.99/15pk 25gb discs. BD-R.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works Well as Blu-ray Player

    Posted
    BestBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I only use it as a Blu-ray player. It works just fine with my MacBook Pro and old Mac Pro. Plug & play. Of course you'll have to buy third party playback and burning software separately. It has a dual USB 2.0 'Y' cable in case it needs more power from your laptop. Most modern one's should work with the single connection. It's relatively quiet when playing discs compared to other brands. I use headphones most of the time anyhow. The green LED is small, it's on the front, and unobtrusive. You have to get used to the front loading tray. It pops out slightly on it's own which is good. But I pull it out slowly (just I'm paying attention and don't potentially break it). You have to hold your hand underneath the tray in order to snap the disc onto the spindle. It fits very snuggly on the spindle yet is easy enough to take the disc off. I slowly slide the tray in. It locks well. Blu-rays show up fast on the desktop. USB 2.0 won't be as fast as 3.0 for burning or installing software. But I don't use it for that. Overall just be deliberate with the tray and the disc on the spindle and you'll be fine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Will NOT play blu-ray movies after Win10 upgrade

    Posted
    TechGuy
    • My Best Buy® MemberMember

    Wow, talk about identifying a Win10 issue too late! This external drive will play blu-ray movies on my laptop in Win7, but not after upgrading to Win10. Tried EVERYTHING! Tried all the available Win10 AMD 6620G drivers to no avail. Tried all the PowerDVD potential fixes to no avail. Spent hours and hours trying. The Win10 drivers work for my most demanding games, but not this blu-ray drive when trying to play blu-ray movies. Not sure of other functions. PowerDVD says my video card not sufficient, but same card works fine with the same PowerDVD software to play blu-ray movies in Win7. Plays blu-ray movies on my other very wimpy laptop with Win10 and its wimpy graphics card (it won't even come close to handling the same video as my HP DV6 Entertainment Laptop). Definitely an AMD / Win10 video driver issue. Thank goodness I kept my old hard drive with my Win7. Will be switching back to Win7. Maybe one day AMD & Win10 will work it out eventually, but not hopeful.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Slim Light Portable PC Blu-ray Player/Writer

    Posted
    LOVEWarrior777
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This LG Blu-ray Player/Writer for PC is Slimline, Light, Portable, sturdy. Take good care of it, handle it with care, buy a Geek Squad Protection, and you'll enjoy watching Blu-ray movies, DVD's, listen to CD's, and save your precious Data, Music, Videos, and Photos. Personally, I saved my complete Music Collection on only one 50 Gb Blu-ray Disc. I used 50 Gb Blu-ray bought at Best Buy, but you can also use other brands, recommended by manufacturer depending on the purpose. I personally used ones bought at Best Buy and my non-PC Blu-ray Player recognized it without errors and reproduced well on my HDTV. You can burn the equivalent of quite a bit more than 10 DVD's on a single 50 Gb Blu-ray Disc. Keep your Data Safe, and minimize space, using less Disc to back-up your data. You can also save your personal non-protected HD Videos using this LG wirter. Comes with Cyberlink PowerDVD 12 software for Windows. If you are a musician, or voiceover artist, with the appropriate equipment and software, you'll be able to record Hi-resolution Audio and then back it up on Blu-ray Discs. Most players will recognize discs being burned by this writer. It connects to your PC using 2 USB at the same time. Consult Geek Squad to see if it will work if your PC only comes with just one. They'll also tell you if it may be compatible with Apple MAC

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice package marred by a couple misses

    Posted
    formerccdude
    • My Best Buy® Elite MemberElite Member

    I got a new laptop from work recently, of course with no optical drive. I researched both cheap DVD writers and pricey BD players, and since my new laptop has USB 3.0 I thought I wanted that as a feature. I spied this drive shopping at my local BB and the price of $70 was right in the middle of my range. A couple things keep this from being 5 stars. The first, and it's a biggie, is that the included Blu-Ray player software took forever to get working right. Included is Cyberlink Media Suite, a huge program. I have an older copy of Nero for DVD burning so I tried installing only the Cyberlink BD player component... failed at playing a Blu-Ray movie. Then I tried installing the latest version direct from Cyberlink... fail. I installed the entire Suite on my daughter's netbook and it worked fine, so I ended up uninstalling and re-installing a couple times until I got it to work. The way that worked was by running the Suite installer and unchecking everything but the BD Player and a couple other things. Running just the Player installer would not work. The second ding is that the drive includes a USB 2.0 cable, but my computer reports that it is a USB 3.0 device... so I have been searching for a USB 3.0 cable that is compatible with the connector on the drive. No luck so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great little drive but setup could be better

    Posted
    NM13SI
    • My Best Buy® MemberMember

    I purchased this drive because my new laptop (and most laptops these days) does not have an optical drive. I researched and saw this was comopatible with Windows10 and could read CDs, DVDs and BluRay. Getting it set up to play back DVDs and BluRay was a bit of a challenge and the error kept referring to Microsoft Visual C++ and advised to contact Microsoft. I called Microsoft and they pointed the finger at LG and were actually quite useless. I contacted LG and they referred me back to Microsoft...sigh. After various google and forum searches, I figured out the problem on my own and downloaded was needed/missing. Now, I was able to install Office and play back all sorts of things. It works wonderfully and I may be getting another one for my daughter who is going away to college. It is a bit pricey in my opinion but it seems there are not many options especially for Windows10 laptops without an optical drive. Many optical drives are not comopatible or upgradeable to work with Windows10. Overall, I like this drive but wish setup had been easier.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    So far so good!

    Posted
    jacko
    • My Best Buy® MemberMember

    I get no kick backs so I will tell it the way it is. This unit works for apple although it came with no apple apps. for support of hardware and for the price it should have. Two usb plugs no clear information on when to use both or when it is needed. Not much info in the manual information. It is not quiet, one button for opening unit tray, manual push closing. Button releases tray but tray does not open all the way. The disk snaps into place on the spindle ring, this kind of pressure on a flimsy delicate tray may kill the tray travel rail in the future. This unit is light, delicate and slick which may or may not be a plus in the future. Overall for the 89.00 price tag you expect more quality. In short this unit works does but does it warrant the price tag? I personally do not feel this units hardware screams quality. I can not say it does not work therefore I can tell people so far it works as stated. I have not burned dvds as of yet so the burning of disks is another review.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad information

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I normally do a pros and cons section for my reviews, but I have nothing positive to say about this product as I was unable to even use it. So this review will mostly be a warning to research before you buy. The box for this product did not have any graphic card requirement listed on it, so it is just a guessing game of weather or not you have a card powerful enough to utilize this player. There was another player beside this one made by the same company, but different model and more expensive, that did have the graphic card requirements printed on it. I'm sure you can see where I am going with this, I got home with the player without the requirements printed on it, loaded up the software, which oddly enough detects weather or not your computer can run it (why was the information not on the box....) and I am greeted with a pass on every single thing except the graphic card. At the time I bought my laptop (want to say about 5 years ago) I had a top of the line graphic card (670mx) and the laptop cost me close to $2k. So I guess this is kind of a double warning to not put too much money into a laptop (buy a desktop for future expansion) and don't buy a blu-ray player unless it has a graphic card requirement printed on it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Blu-Ray Software Sold Separately

    Posted
    DanaFromCK
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this product because my new Macbook no longer has an internal disc drive. So the purpose was to be able to play/download CDs, play DVDs, and the added bonus of playing Blu-rays on my computer, which I was never able to do before. On the front of the box, there is this ambiguous message that reads: "Blu-ray title plays on Mac OS; Software not included." So I asked one of the sales associates in the Best Buy store, who seemed to know a thing or two about this product, if that meant I needed to buy extra software, and he assured me that it was highly unlikely. But sure enough, this device will only play CDs and DVDs. Extra software is needed to play Blu-rays. When I read reviews on the available Blu-ray software programs, none of them sound reliable: Macgo, Aiseesoft, etc. Lots of bad reviews with very few good ones. Strange that Apple would not offer a decent Blu-ray software program with all of their many perks. And this is the only Blu-ray writer offered in my local store.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Works great, though its your only real choice.

    Posted
    Rchosen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Well years ago I wanted a Bluray played/writer for my PC but didn't bother because I had a Bluray player already. Well it seems now internal Bluray players/writers are very hard to find. Most are external. Which is not the end of the world, I just like internal instead. I bought this one and mostly am happy with it. It connects easily using a USB/Mini USB cord it comes with. And while they say it will work with anything you plug it into, its not always the case. My computer read it and used it fine right after I plugged it in. But if you want to watch Bluray movies or write Bluray discs you have to install the software it comes with. Again not the end of the world but it means its not exactly "Use it on anything" since you have to install stuff. It does spin fast and work fast. I love it! It does get noisy sometimes but nothing I can't handle. There is a "quiet mode" option so it keeps it pretty quiet when using it for movies. Also the 3D Blurays look great! So if your looking for Bluray on your PC, laptop, 2 in 1... this is the one to get!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Product does not play Blu-ray movies on computer.

    Posted
    thunter
    • Verified PurchaserVerified Purchase

    I went to Best Buy to purchase an external Blu-ray player in order to watch movies on my computer. The salesperson sold me this device and said all I had to do is connect it to my computer, download the disc that comes with it and watch movies. It was about 10 days after I bought it that I decided to watch a movie and set up the player. It wouldn't play the disc, I tried over and over........then a couple days later went through the whole process again.....no luck. Either it is for recording only or I need to purchase extra software to make it work......either way it wasn't what the salesperson said it would do. On my day off from work I took it back to Best Buy and they wouldn't refund my money because I was one day late on their return policy. The Best Buy I go to is awful......worst customer service of any store I shop at and I'll never shop at Best Buy again!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      If you're in need of some guidance with using your drive, please reach out to our support team by calling 800-243-0000 so a specialist can help out. ^CP LG

  • Rating: 2 out of 5 stars

    Did what I expected but...

    Posted
    Guigonjames
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Not a bad unit but the part where the USB plugs in the back of the drive seemed awfully loose and it concerned me that it would fall apart or wear out quickly just from simply moving it around. I also ran into a problem as this was supposed to be for my Mac Mini. When I plugged it in I could not boot the Mac Mini with it attached I had to detach it just so that it would come up cleanly. One additional thing is that the drive is exceptionally lightweight which means that unless it's sitting flat on a surface it's very difficult to eject a CD or to mount one. So if you're thinking about putting it on top of say a Mac Mini trying to remove or place a CD or a DVD on the tray results in tipping it and pulling on the cord. I know that sounds like I'm nitpicking but it definitely made the case for purchasing a unit that has a slot driven feature, similar to the one designed by Apple. There was also considerable vibration from the unit which got old quickly,

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Exactly what I needed

    Posted
    inlinephil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I recently bought a new laptop from BB that did not have a built-in optical drive [the current trend]. I also have an 8TB NAS I planned to put my Blu-ray videos on for streaming through my home entertainment system. This drive is what I chose after reading about issues with other drives. The upside is that it works great but the downside is that the first one had issues [caused the dreaded blue-screen of death while ripping]. It took a while to figure out that the crash was caused by the hardware [those cryptic error messages in the Windows 10 Event Viewer hinted at it] and a quick exchange for a different drive cleared up the problem. I have already ripped over 100 titles to my server and enjoy video streaming in full 1080p HD with no loss of quality. And accessing videos in the same way I access high-resolution audio is a big plus for convenience. If it weren't for the minor hardware issue, I would rate this drive as 5 stars.

    I would recommend this to a friend