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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 420 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the Counter-Depth MAX refrigerator highly, especially praising its ice quality, spacious capacity, and overall performance. The refrigerator's design and size are also well-received, along with its bright LED lighting. A minor drawback mentioned by some customers is the noise level of the ice maker.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 420 reviews
  • Pros mentioned:
    Capacity, Ice quality

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad we purchased for our family of 5. This fridge and freezer have more room than our last fridge by another brand. Love the craft ice! It will take a few days after set up to get the ice production where you want it. Love the annoying beep to remind you to make a decision and the close the door. Ha! Ours has no handles to give us more walking room and took several days for the family to adjust. Now, no big deal. Loving the new fridge! Glad we finally made the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality, Size

    Rated 4 out of 5 stars

    Best counter depth fridge I’ve seen.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size. It holds alot of food! There don’t seem to be any “freeze” spots the accidentally freeze your eggs etc. The drawers are nice and deep, allowing the whole head of cauliflower to fit. Husband LOVES all the choices foot ice shapes. The stainless seems to repel hand prints, staying cleaner longer. Bot of a struggle to get used to no handles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality

    Rated 5 out of 5 stars

    Very spacious and reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious and reliable. Produces good quantity of round and small ice cubes. Keeps the food fresh for long period of time and is easy to maintain.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Overall performance

    Rated 5 out of 5 stars

    Stylish Refrigerator that Makes a Statement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is sleek and stylish, has large interior space for items of all sizes, and the freezer is also spacious. My family loves the added features of the LED lights that turn on automatically as you approach the refrigerator, especially at night, and we are all big fans of the craft ice that is always available. The craft ice makes for a Big Wow factor when serving specialty drinks. Highly recommend this unit!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice quality, Overall performance

    Rated 5 out of 5 stars

    I love it!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of the refrigerator. and so far it’s been working great! I like how spacious it is and the fact that it makes 4 different type of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Plenty of Ice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator! Plenty of ice and no leaking water/ice dispenser; this is why we picked this model over others. Exterior looks fantastic; freezer noise is sometimes slightly loud depending on the loading.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ice quality

    Rated 5 out of 5 stars

    Go ahead, splurge on this fridge! You deserve it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator! The space is good, it looks really nice (love the fact it has no handled sticking out), the variety of ice cubes is a bonus, and the connectivity is so convenient! I recommend this refrigerator to anyone who is looking for a sleek, beautiful refrigerator with up to the minute options!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality

    Rated 5 out of 5 stars

    Big Ice Making Machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! We love all of the different types of ice. Very cool. It is also very roomy for a counter depth refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Size

    Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really enjoying the fridge we purchased. It is big and can hold everything we need, I love the additional trays in the freezer. My husband enjoys the specialty ice, he uses it for everything and we just learned how to have the fridge make additional ice for parties. Things I do not love: One of the doors does not stay open, so when I am trying to put something larger in i need some help and there is no ice scoop included for the ice in the freezer.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality

    Rated 5 out of 5 stars

    Excellent customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once we exchanged the defective refrigerator for a new one we love the refrigerator. Love the 3 types of ice cubes and has plenty of storage. Best Buy customer service was beyond excellent. Thank you Oscar for listening to us & taking care of us.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality, Size

    Rated 5 out of 5 stars

    New bigger refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new refrigerator and this model was fated high. It fit our built in opening perfectly. We like the choice of ice cubes - especially the golf-ball sized round ones. The capacity seems huge - substantially bigger than our old one with the same size footprint. Not sure what I’ll really use it for but I have it hooked up to the internet with the LG app on my iPhone. So far happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice quality

    Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy we purchased this fridge. The fridge is basic but still very nice and luxurious looking. The fancy ice maker is great also! We have enjoyed having a new fridge that is updated. The gentleman that helped us was very nice and knowledgeable. We were in the store for a total of 30 mins, it was the quickest purchase by far. The delivery and installation was easy and smooth. I have purchased appliances from Best Buy once before and they do not disappoint. Can’t wait to upgrade the rest of the kitchen!

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Size

    Rated 5 out of 5 stars

    Best Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luv the fridge. Larger than our standard it replaces. Didn’t need three but we’ll never run out of ice. Lights up when you walk by. Great at night. Brightness of a nightlife. Chilled very quickly. No handles in the way.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice quality

    Rated 5 out of 5 stars

    Love my new LG refrigerator!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Love the craft ice options and ThinQ app is so cool. Highly recommend this. Thought we wouldn’t like the handle-less design but so far love it. So sleek without the handles. Purchased at Best Buy Outlet. Sales person was waaaaaay helpful. Great buying experience. Outlet is the way to go for huuuuuuge savings.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality

    Rated 4 out of 5 stars

    Nice quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator. Large for counter depth. Love the craft ice. Unfortunately the top of the pantry drawer is scratched and still waiting to hear from Best Buy to replace it

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ice quality

    Rated 4 out of 5 stars

    LG Smart Fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    one of the nicest refrigerators i have ever had. I love the 4 types of ice...makes it easy for parties and evening cocktails. if you have a larger family, this may be a bit small to fit all of your food needs. its perfect for a family of 4. The motion activated LED light is also a nice feature along with the sleek look, as there are no protruding handles.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Perfect Fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge fits perfectly with my counter. Even though it is a more shallow depth, the fridge is still spacious enough for our family. The freezer is a little smaller than I had anticipated.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ice quality

    Rated 5 out of 5 stars

    GREAT MODERN LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IS THE MOST MODERN ---NO SHOWING HANDLE THAT GIVE COUNTER DEPTH AND 26 CUBIC FEET OF CAPACITY AND 2 ICE MAKERS--LITTLE NEED FOR A SECOND REFRIG

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ice quality

    Rated 5 out of 5 stars

    A worthy choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are so pleased with this refrigerator! It is roomy and well designed! The 4 types of ice are a great idea and we are really enjoying this feature ! It is so easy to change the filter, too ! This is a very nice refrigerator with a solid design !

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ice quality

    Rated 5 out of 5 stars

    Nice improvements & so far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, we are happy with this refrigerator. We replaced an LG/Kenmore French door with this one. I like the new enhancements: four kinds of ice, larger size. I see the new counter depth design seems to put more room in larger doors, but then the doors need more clearance to open and close, which means the unit sits forward a bit. Makes me wonder if I really needed counter depth. Anyway, the space inside is really nice. It looks larger than counter depth to me. Hopefully, everything continues to function nicely. We got 12 years out of the previous model with a compressor replacement halfway. Hope that situation has improved. Craft ice is a really nice feature for drinks. Also, the family loves the mini ice cubes, which keep drinks extra cold. I also like that the surface includes more magnetic space to hang pictures, etc.

    I would recommend this to a friend
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