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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.2 out of 5 stars with 1380 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the superb sound quality and excellent battery life of the TONE Platinum Wireless In-Ear Behind-the-Neck Headphones. Many also appreciate the comfortable fit and lightweight design. However, some users mention occasional connection issues and a desire for improved Bluetooth range and potentially higher volume. A few customers also suggest that the price point could be more competitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,380 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Almost perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like LG’s line of headsets. It fits my ears perfectly and has a good battery life. My only complaint is that the volume doesn’t go very high. Granted i tend to like my music very loud, so it might be perfect for another person

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Unmatched Sound Quality and value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is great for driving while listening to music or making calls. I wear this almost non-stop and the battery life excels my expectations. I can go all day, even into the evening before the battery gets to 50%. I recommend this headset for music over all other in ear headsets I have tried. The sound quality is crisp, clear and the bass is great! It also is good when mowing, it almost eliminates any outside noise while listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great comfort

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear all the time. Sounds is good. Battery is awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent for Music & Phone use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating 4.8 This is the only Bluetooth Wireless Headset that I have found to provide Excellent quality sound for both Music and Phone use combination. I previously had purchased an LG Harman/Kardon Platinum 4 years age. After trying other brands, I made a 2nd LG purchase due to it delivering the best combination sound for both Music & Phone conversations. The phone sound quality of the other brands I tested did not have the quality for both music & phone use: Beats (all Bass with terrible sound quality & phone noise interference) & 2 different Bose styles (which both had Pristine music quality, but delivered phone interference to the extent it was hard to carry on a phone conversation). I Love and have had Bose products that deliver the Best Music Quality, that I have had for years... And I would purchase Bose in a heartbeat (music beat).

    I would recommend this to a friend
  • Pros mentioned:
    Bluetooth, Sound quality

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the quality and the sound. The reason that I did not give five stars is because the controls on the unit are A Little hard to Control with out looking at them when hanging around your neck. Very easy to use Bluetooth it links up easily.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my LG Tone infinim that went out on me. For a bluetooth headset the sound is great. The battery lasts an entire work day for me. Microphone could be better but I wear this under my collar and my work van is noisy so that could be why sometimes people don't hear me clearly. Really comfortable and I hardly notice that I have them on. I am really happy with this headset but I hate how the tone and talk app is buggy and repeats old messages. I recommend buying the protection plan since my infinims broke after my manufacturers warranty expired.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    THE BEST PERIOD!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These last a week or so between charges. Which is insane and crucial for headphones. Others I’ve had don’t last the day and it’s very annoying to be without them. ..so I love these. They stay on when on my motorcycle up to about 80mph (higher with helmet on). They have great sound though not a ton of bass. I have bought four pair of these and they last about a year so get the geek squad warranty as you will use it.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Bluetooth headphones for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bluetooth headphones from LG are probably the best ones they have made to date. The battery lasts very long and best of all the head buds are retractable as well as carry nice amount of Base and very clear sound. Also you can use these headphones hands-free to make phone calls as well as text messages I highly recommend these to anybody looking for a good set of headphones

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Most comfortable, reliable, useful one yet...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a drawer filled with former 'favorite' wireless headsets, which means none of them totally lived up to the hype. This headset has surpassed every expectation. I use a headset for at least 8 hours / day in my job, and this one checks ALL of my boxes. The battery life is unparalleled- I have NEVER had it register below 'medium', and have never experienced it totally discharged. The sound is high quality (I have asked callers), and is a terrific headset for listening to music and news programs. It is an effective phone headset as well. Finally, it is SO comfortable, I have often arrived at the tennis courts and am in the middle of a warm-up when I realize I have simply been wearing the thing with no sensation of having it on at all. The slim wires that deploy might be off-putting to you, but I have had no issues in the 7 months I have owned it. I highly recommend this product! I recommend buying the protection plan- a no-questions-asked return guarantee.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    LG Bluetooth Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connectivity and build. Comfortable to wear, good battery life. Oh. Outstanding sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Competitive product at a great price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is surprisingly good. I initially purchased the wireless beats, then decided to check these out. I was both surprised & very impressed with the sound. Also, I really like the convienence of the fit. Very satisfied customer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Delivers delivering Hi-Fi quality audio over Bluetooth. Experience exceptionally clear voice calling, too, thanks to dual MEMS microphones. The headset's sleek, ergonomic curves provide a premium feel and look.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    Great i like them.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will like them to get a pair, the stay on my neck and you can hear really clear they answer your call and make calls for you as well. They or light as well sometimes I forget I have them on. Go ahead try some you like them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    My Favorite Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones all the time with my iPad and iPhone. They were so easy to set up. They pair instantly when I turn them on. Battery life has been much longer than expected. I got over 8 hours on an international flight. I don't do rigorous workouts, but I do use them for walking and they are very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    9 to 10 hour battery. Great range. above average sound. plus the gold looks great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Functional with great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the Bose and bought these instead. The sound was inferior to Bose, but I really preferred the way these fit around my neck. By the way, I did end up buying the Bose QuietComfort 35 for those times when I want great sound and noise canceling. Of course, the LG headset is more practical to wear when driving, working, etc...those instances when you still need to hear ambient sounds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Range

    Rated 4 out of 5 stars

    Decent for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received as gift. Pros: easy to keep track of, loud, connect easily. Cons: hard to wear with multiple layers of clothing. Distance from device. Overall: great headset for price and work well for what I use them for

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fantastic set of headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These tone platinum are convenient, comfortable, and the sound is wonderful. The retractable feature has worked great and one of the things I really like about them. The buds fit tightly in my ears and do not fall out. When using them to talk on the phone the sound quality, listening and talking, is great. Got a pair for my dad because I liked them so much.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    -1 star buttons overall GREAT GIFT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for a friend's Christmas present. I was surprised to see that the button placement moved from the headset I had purchased a year earlier. It's not as easy as the older model, but overall, LG does not disappoint. The product comes with multiple bud sizes and charges very quickly. It's a great addition if you have the iPhone 7 and pairing is super fast. The quality of the harman/kardon speakers is fabulous. The only reason it did not get 5 stars is because the phone and fast forward buttons are no longer on the front of the headset which was very easy to access. There is a small button on the side, so if you don't care about that, I would highly recommend LG!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    One of the best bluetooth headphones at the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wary of spending on blue tooth headphones since it would be useless if the rechargeable battery dies and hence held off for a long time. The offer of LG Tone Platinum for $99.99 (only the Gold color) was too tempting and jumped in. I bought the Samsung U Flex and LG Tone Platinum together and the LG has been better; pretty much expected due to the difference in price. Samsung U Flex retails at 79.99 and LG at 199.99 as regular price. The LG Tone Platinum looks and feel premium and the controls are easy to get used to; I love the controls for forward/backward and volume up/down and it feels super cool and intuitive. The retractable buds are good and I guess retracting the buds will keep them protected. Coming to the music it's been great and call quality is good as well. I usually listen to compressed music and has been amazed at the level of details the headphone can play; I can only imagine the level of details that will be on if the music is of higher quality. I am happy with the headphones and will use it for a very long time to come. The only question I have is whether the wire for the buds would come off with use; it feels very thin and only time can tell. I will update if at all the wires get off.

    I would recommend this to a friend
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