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Maytag - 4.3 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - White-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 1435 reviews

87%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Back to a Top Loader

    Posted
    Maura
    • My Best Buy® MemberMember

    If you are replacing an older agitator washer with a high efficiency model, you have to change your mindset. I replaced an LG front loader (high efficiency) that only lasted about 10 years and I wanted no more front loaders, partly because I am older and don't want to do all the bending over and also leaving the front loading door open all the time was just inconvenient when trying to access my small laundry area. What you need to know is that a top loading high efficiency machine is just a front loader standing up. I specifically chose a model without all the fancy bells and whistles and 11 cycles is enough for anyone. The Best Buy delivery team was GREAT! Even though they had to take up my washer two flights (I live in a townhouse and laundry room is on the 3rd floor) they were true professionals and they had their system down pat. They arrived within the appointed time window. After hooking up the machine he went through a brief start up of the machine and since it was started, I decided to test it with a light load of undergarments and pajamas. Do not expect your machine to fill up to the top. The machine senses how much product is in the machine and will deliver enough water, trust me. When that load was done, I put in a load of towels, put it on the bulky cycle and much more water went in. So much so that I felt badly that there weren't more towels. Same thing when I put in a king size sheet and 4 king pillow cases. I could have easily doubled the load. The next day I fit 3 king size pillows in the machine and used the deep fill. Worked perfectly! After that a flannel king size duvet from LLBean on bulky cycle, Beautiful! I read some complaints about noise. The noise is different but nothing outrageous compared with my old LG, it was not as loud but washers move in order to clean and this one is relatively quiet. I do like the top feature that you can see through. It only locks when it is about to rinse and spin, unlike my LG which would lock as soon as you started the cycle. That way, if you want to add more to the load, you can do it. When opening the lid it will pause the cycle then it will start right up again. I did quite a bit of product comparison before making this purchase between a Whirlpool Cabrio and this same sized Maytag. Turns out Maytag is part of the Whirlpool empire now. I went to Best Buy to put my hands on the appliances and since the price of this one was only a little more (it was on sale I didn't pay anywhere near the price listed now) I went home and ordered it. Very happy with the whole experience and the machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    So Disappointed!

    Posted
    MrsD
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    They are picking this up tomorrow and delivering a new washer. 11 years ago I was excited when my front loader arrived. I had a few "old fashioned" washers before that and the front loader was supposed to be great. I never really embraced it. Had to leave the door open to keep it from smelling. which was a nuisance. Had to run a "clean cycle" often or it would smell funny while running it. The clothes never smelled funny but the air did while it was draining. A couple of weeks ago that front loader died and I thought ok now it's time to go back to a top loader, the "new and improved" High Efficiency kind of top loader. This is the worst washer I have ever had. For everything that bugged me about the front loader this is much worse. This is very convenient. The door is on top so leaving it open, it's not in the way. No funny smell but it is still new. The clothes come out dirty. I sit and watch them go round and round while sitting on top of the water. The water level is so low the clothes don't even get wet except from the water that fills up the tub from the top. And by fills up I mean a few inches. I have washed and rewashed clothes many time these past couple weeks. They get twisted up and soap, dirt and lint get caught in the creases. Everything is always really wrinkled and some are dirty looking. It's horrible. I have a pair of business casual black work pants I have washed 4 times in a row and still can't get the marks off of them. Marks that are caused by the soap, fuzz etc gathering in the creases not because they were actually dirty to start with. You should see what happened to my husbands dirty "work" pants. They are filthy and you can actually still feel the dirt on the clothes. 2 towels that I washed twice in the past 2 weeks have shredded hems. Not sure if this washer caused that to happen or if this would have happened anyway. I think it was the washer but not 100% sure. I wish I could rate Best Buy separately from this washer review, they would get 5 stars. After 2 weeks I poked around on line. Was looking at front loaders. A "Chat" person popped up and asked if he could help. I explained I was looking for a new washer because I didn't like the one I just bought. He told me I could return it. WOW! I never even thought that would be possible. He gave me a number to call and those people were wonderful. Spoke with one person and ordered a new washer, made arrangements for the return and then transferred to another person for payment. He cancelled my extended warranty, put a new one on the new purchase, charged the difference for the product I selected and called the credit company to add to the financing option I had selected. They gave me my choice of delivery time window (on a Saturday). No extra fees at all, just the product cost difference. I can not say enough about how great they were. They wanted to make sure I was a happy customer. Best Buy has my business going forward. They will always be my first stop from now on. Tomorrow my new LG front loader is being delivered. I can't wait. Basically the same as my old one that broke. It's funny how the grass was not greener. The things I originally didn't care for about the front loader were nothing compared to the issues with this machine. The front loader actually cleaned my clothes and they weren't wrinkled and twisted up. I can not wait until tomorrow morning so I can do laundry.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer

    Posted
    Cary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After seeing its 4 star review I'm extremely happy with this washing machine. When I checked consumer reports about this machine it received a very low rating and I became a bit leary until I realized all the complaints were from people who don't know how to read the instructions on using this washer! Its It's a high efficiency machine and "he products" are necessary for it to work at its optimum level. I read complaints about white streaks from detergent were left after doing a load of laundry. If you read the instructions it clearly stated to use high efficiency detergent as its low sudsing. Those that complained I'm sure used regular detergent which would account for the white streaks as it uses minimal water and there high sudsing detergent would produce that undesirable effect. Also when people complained about the washer shaking to much and being too loud. If you read the instructions on how to load the drum properly you'll have a minimal shaking during spin cycles. As far as it being loud, I found it to be no louder than any machine I've every had. I do have it in my basement so the sound is minimal so if you have it on the same level where you happen to live and hearing the slightest noise bothers you I suggest you spend 4x the amount of $$ that this machine costs and I'm sure it might be a bit quieter. All in all a great bang for the buck and I would recommend this washing machine to anyone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible experience with Best Buy- not happy with

    Posted
    Anon

    Either something is wrong with this machine or the new non-agitator HE washing machines are severely flawed. I can only get it to fill the tub when I put it on bulky sheets extreme soil in Coldwater. If you do a full load It does not agitate the clothes around with barely water on all of the other settings. I Had a terrible experience with trying to get somebody to come and look at it I was on the phone for two hours the first time and I was hung up on several times and I thought I had made an appointment and that was never made. Then another one was rescheduled without even asking us about it. My plan is to return the machine and get all of my money back and I’m going to buy a different washing machine which has an agitator at another store. This washing machine which is a Speed Queen, fills the tub each time and only takes half an hour to clean. This Maytag cannot possibly be efficient because it takes two hours to clean anything if you put it on the setting where the tub will actually get filled with water. Even on all of the other settings where it barely puts any water in it takes almost 2 hours to clean anything and it’s quite noisy. This has to be hard on the clothes. I like the large size of the tub and I like the glass see-through top I so wanted this machine to work but everything so far has been terrible. the worst was the experience with Best Buy. Who I have never purchased a major appliance from in the past. I wrote a more detailed review which is not been published and I’m wondering if this one is going to be published or if Best Buy will not print anything that criticizes them and the products. What I experienced with this purchase really should never happen to anyone- being hung up on multiple times, confusion, mixed stories, people coming to the house who have no idea how to install something so we had to pay a plumber $250 prior r to the dishwasher install which was supposed to be done on the same day as the washing machine. And then when we went to the store one of the supervisors was quite rude to myself and my father- this is just not acceptable. I read now that these new machines don’t put any water in due to regulations and people are actually putting extra water in themselves. Well I am not going to do that! I’m going to buy my Speed Queen- something which is comparable to and far better in quality than the GE profile that we had for 15 years before this Maytag. I was told to expect it to last 25 years with normal use. It’s a commercial machine but made also for homes. Yes you can still get a non HE washing machine thank god. I wish I had researched all of this in advance so I could have avoided all this stress and wasted time.

    No, I would not recommend this to a friend

    • Brand response

      MaytagTeam

      Hi Anon, The low water design is actually part of the washer design. You will need to adjust your loading, sorting and cycle selections to produce the best results. We would be happy to discuss these concerns with you, please send us your name, address, phone number along with the model and serial number to us at Maytag_Reviews@Maytag.com MaytagBrand

  • Rating: 1 out of 5 stars

    Tears clothing up

    Posted
    ben70

    I bought this on sale from another vendor because of the sale price, took it back the next day. I followed the directions to a "T" and yet my socks and towels were getting the strings pulled at. You could see the runs in the towels. We had a little pile of strings when we folded the load after drying. You can tell it is hard on clothes just by watching it! We even tried the deep water setting to try and eliminate the problem. I really did want to like this washer. People often recommend Speed Queens. I went with a front loader from Frigidaire replacing my old frigidaire. Some people hate front loaders, but I have always had success with them. Some may say it's because our clothes and towels are in fact old that this Maytag tore them up. Well, I would rather have my fabrics last a few more months. I really felt like I had to walk on eggshells with this unit and was going to have to train everyone how to use it (Or walk on eggshells). If you buy this unit and it does the same things, return it immediately, don't wait. I have heard of stories of some vendors telling customers they are stuck with it only after having it a couple of days! P.S. The pic below only represents the threads pulled completely out of the fabric, the other items such as towels and socks have strings hanging out of them. Oh, and my front loader washes far better than this Maytag unit.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Lousy Service from BEST BUY

    Posted
    Hamasdegh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    On September 6, 2016 we purchased a Maytag 4.3 CF Top Load washer (Model MVWX655DW) and a Maytag 7.0 CF Electric Dryer (Model MEDX655DW) for what we thought a good arrangement at Best Buy. Best Buy delivery crew arrived on time on September 9,2016 and completed the installation of the Dryer to our satisfaction. However, we noticed that the washer was being delivered as an open box item. This became a more serious issue when the crew told us that they were unable to complete the installation because as an open box item a part missing (e.g. the hose for the evacuation of laundry water)! On closer inspection we also found out that the said washer was damaged as it carried several scratches on the sides and in the front that could be seen with naked eye. It was obvious that the delivery center had failed to send us a unit that met the requirements of what we had contracted for during our visit to the store. Indeed, when we were at the store shopping for the two items, we had noticed floor samples of the same model and make that were being discounted at 20% or even 30 % in some cases. We declined the option of buying any of these units and instead paid the price for the unit as advertised by Best Buy. Please note that this item was on sale in several stores of Houston at the same price and conditions but having been Best Buy customers for over 20 years in different US locations we decided to do our shopping at Best Buy. It seems we have made a mistake and our confidence in Best Buy has been badly shaken. We have been to the store and talked on line with several people of the customer service unit to understand what happened and why. Everybody at Best Buy has agreed with us that this was a deplorable incident and we were right in rejecting delivery. And yet as of now no one from Best Buy has contacted us to tell us when a replacement unit will be delivered to our house. Best Buy expands considerable effort, time and resources to maintain a certain image of itself in the public eye and makes claims that define its operations. I am afraid that these claims do not have any meaning any more for me because what has happened has seriously sapped my trust and confidence in Best Buy.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Price, Generous Size

    Posted
    Jane
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After 25 years, our Maytag washer stopped working. Wish I didn't have to let it go. Had a tough time deciding which machine to purchase as there were so many conflicting opinions. I knew I wanted to stick with a top loading machine to avoid having to bend over to get to the clothes. I like the look of the Bravos, especially the glass lid. Best Buy's sale price of $479 cinched the deal. The machine appears to do a good job of cleaning although may be a little tougher on clothes than our old machine. Not too crazy about the water saving feature of this machine. Clothes come out very wrinkled. I finding I have to iron my clothes more than with the older machine. I always program the extra rinse cycle to insure all the detergent is rinsed out. Another thing I don't like is the water drain hose. It is a cheap piece of plastic. Had I known they were going to replace my heavy duty hose with this "toy" I never would have let them remove mine when they took the old unit out. I need to replace it ASAP as I don't want to risk water damage from a leaking hose. I paid $30 for the steel hot and cold water hoses and then they use this piece of **it for the drain pipe. Really? On a positive note, the Best Buy Delivery Personal were very pleasant and efficient. They quickly removed the old unit before replacing the new one.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    What You Need To Know

    Posted
    jdog

    PROS: -Huge capacity, anything will fit in this -Washes clothes thoroughly -Uses less water (maybe) -Uses less detergent -Spins clothes very well CONS: -Lid is locked most of operation, no ability to stop quickly or access to filling water -Cannot adjust water level -High tech, so more stuff to break -Possibly rougher on clothing -Lid makes contact with main control knob if you don't open it carefully... really? Poor design that will ultimately damage the control. NOTES- The thing you most importantly need to know is you cannot manually adjust the amount of water that your clothes will be washed in. The level is set by a sophisticated sensor system and if this is not working properly this washer will be useless. I suspect this is what has happened for many that gave bad reviews of this washer. I don't recommend adding large items with regular clothing as they tend to get stuck on top and don't agitate properly. If you're expecting this thing to behave like a conventional washer then buy something else that's not what it is. CYCLES: -Deep Water Wash: it is not, useless cycle -Bulky/Sheets: this will fill the tub all the way up and you should use this for any large items, even jackets -Hand Wash: fills the water level slightly higher than 'normal' but agitates the clothes less, more soaking -Normal: uses a reasonable amount of water and works fine -Extra Rinse: use this, you can use it on any cycle but you're not really saving much water

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Value at Sale Price

    Posted
    Matthew
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Read a lot of reviews about the HE washers not washing well, not getting all the clothes wet, or leaving residue behind after the rinse cycle. I haven’t experienced any of those issues. There are times when there are clothes not fully submerged but the bottom agitator pulls things down around and up and back down and so on. Hence, the HE. I’ve washed everything one typically washes in a family w kids and have had no problems. It cleans and it does it pretty quickly, opposite of reviews I read. It’s no louder than my previous washer, but makes different sounds than the the previous one. Again, different washing method. 2 things I’m not real pleased with; 1. When using hot water the steam comes out the back of the top and coats the area with the controls. I don’t see this causing any issues but makes keeping that area clean a pain. 2. The spin cycle leaves something to be desired. The clothes are much more damp than my previous washer. I’d much rather have an additional spin option instead of the additional rinse as my last washer did. Lastly, if you look at the whirlpool, Ge, and Maytag models at this price point, they are the same machines w different looks. I paid extra for the Maytag branded unit because I wanted the clear top. A month later I’m still looking in there and don’t regret it. If you don’t care, save the money and get the same unit by one of the others for less. Would have given 5 stars if spin was better but it’s sufficient.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Never washes well& water is too low. Clothes stink

    Posted
    JunkWasher

    So, we had an old-school Maytag washer with the typical center screw type agitator for over 20 years and it worked great until it started to overflow and flood my downstairs... SO, it was time for a new washer. So, at first I grabbed an LG front loader and for 3 days the wash came out super clean and smelling great until the button broke. So I took it back and decided to go back to a Maytag top-loader. Came home from Best Buy with this brand spanking new Maytag 4.3 and ever since i noticed that the water level is WAY too low to wash effectively. I started to watch it do it's work and noticed that the water level never rose above the clothes and the load just moved back and forth and never flipped over, never changed. I also noticed my clothes didn't smell good and some of my clothes actually smelled bad. Then today I watched the entire process during the initial wash cycle and I had it properly on BULK items for a comforter. I watched for 10 minutes while it just sloshed back and forth and never change from the way it was initially loaded. I watched the same seam on the comforter and the same piece of hair just never change. Then it spun. Then it did the same thing on the next time around... NOTHING! Absolutely not washing our clothes properly. Absolutely not working properly. If I was still in the 30 day return window I would have already returned it and went back to a front load LG For fresh smelling. clean clothes. *WHAT A REAL PIECE OF CRAP! What a waste of money. Ed

    No, I would not recommend this to a friend

    • Brand response

      MaytagTeam

      JunkWasher:

      Thank you for your review.

      We would like to inquire further about your review with you. Please respond back to this email address Maytag_Reviews@Maytag.com with your name, phone number, full address, reviewer name, model & serial number, and date of purchase on the appliance.



      We look forward to your reply MaytagBrand

  • Rating: 5 out of 5 stars

    Awesome! Happy to have top loading HE Washer!

    Posted
    Minnesota
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had this washer 2 full months. I've had traditional + front loading HE washers + due to my neck + back so I was ready for top loading HE washer. Did a lot of research! This fit my space (note it is not as deep as other washers) + has lots of options for different types of loads. I use it daily. No problems at all. It gets all my clothes, blankets, comforters, towels, delicates, jeans, sheets, everything clean the first time! No issues at all! As far as the sound, it depends on where it is in the house. Mine is in the kitchen / living open area so I spend a lot of time near it. It is, of course, louder than front loader + a bit louder than my friends' top loader (other brands). I am fine with it. Perhaps youtube one + see how you are with the sound before buying if you believe the location it is + sound would be a concern. It does not have the ability to control by app. LOVE the soak option! LOVE able to add things as it is not locked the entire time. LOVE so many addtl cycle options: hot water wash, extra rinse option, bulky items, hand wash, cold wash, etc LOVE the visual of cycle timeline display. LOVE the see-thru lid. Didn't think I would like it, but I do enjoy it. It does not have a stated "Quick Wash" option, but it does have a cold wash option which I believe is close to the same. Love it! Am very happy with this washer so far. I did get the Bestbuy warranty to go with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it! It's not noisy at all

    Posted
    Jessica
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've seen other reviews of people saying how noisy this washer is. I have to whole heartedly disagree!! I don't know if others have been spoiled with the fancy machines they have out today or what but I don't think it's noisy at all. The only "loud" noise it makes is when the water shuts off or turns on and it's not even that loud. My old washer was 13 years old and it was the cheapest model they had back then. It had the big old agitator in the middle, a considerably smaller drum then this one and was so loud that it sounded like it was coming through the floor (our machines are upstairs) This new Maytag washer I can't even hear it! We just had it installed Nov.30th so I'm still getting use to it and I find myself yelling upstairs to my husband to see if the washer is even running when it's suppose to be. I love that it senses the load and puts in the perfect about of water. No more wasting water that the washer doesn't even need. My clothes come out clean and I can fit so many more clothes in this washer! I'm still amazed with it! Very happy with my purchase!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great HE Washer

    Posted
    timken
    • My Best Buy® Elite MemberElite Member

    Read reviews from Best Buy, Consumer Reports, you name it for this machine. They are so mixed that I wanted to give my review. We have had it for several days now. Wanted to wait until we used it a couple of times and played around with all of the settings. I have to say I don't know where the negative reviews are coming from unless people are expecting this HE to perform like the older machines. We replaced an older agitator style washer with this one. At first it was scary. Thought we had made the biggest mistake. But after reading the manual (you must read the manual), we both are impressed with it. It does indeed use much less water and you think the clothes are not wet enough, but it gets the job done. There are settings to use to use more water. My son plays baseball with his church league and as you can imagine his uniform pants get really dirty. Did not think the dirt would come out and the pants looking like new but they did. We used the power wash cycle on these. We also believe that a good quality detergent like Persil makes a difference. Those that are writing negative reviews have not taken the time to read the manual. We have the page with all of the wash cycles taped to the wall behind the washer. Now as far as quality, only time will tell. I do not expect it to last as long as the older machine did. Nothing these days does. The new ones have so many sensors even though this one has the rotary dials. So that is our opinion of this washer. We love it so far.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Efficient ? Yes !

    Posted
    EAbbey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This washer is really cool ! I like it a lot. Lots of wash settings and is very large. Like being able to see inside the washer with the window on top. (wipe water spots off occasionally so view stays clear) It uses minimal water which is a very good thing. We have had it for about 4 months and use it for about 6 loads per week. Washes all the sheets from king size easily in one load. All our towels for the week in one load. Our queen size sleeping bag easily too in one load. Delicates cycle works very nice, even though it doesn't look or sound like it is being delicate, no problems at all with those items. Clothes are clean and don't tangle up like in a regular washer. It is noisy though. So my husband, who is so freakin'sensitive to any noises, sounds, this washer drives him nuts. Since it doesn't have the traditional agitator the way it cleans the clothes makes a kind of grrring sound as it turns the tub back and forth, that is not steady. I like it actually. However, the braking system for the spin cycle is a bit loud and very weird and sounds like something is very wrong. Called out service and he said all is right. So close the laundry door and turn up the tunes and all is good.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Washer!!

    Posted
    JennaM

    I purchased this washer as an upgrade to my older model Maytag washer. This machine runs efficiently and cleans my clothes well. I can understand some of the other concerns written in other reviews, but I don’t think they understand how the washer works. Initially, all of your clothes may not get wet. HOWEVER, the machine does add water about 3 to 5 minutes into the wash cycle and the clothes are completely saturated to be cleansed thoroughly. If you are used to a washing machine that completely submerges your clothes, this may be an adjustment for you. Give it time and ignore the sounds. There may be times where you think the machine has stopped, but it’s simply pausing. Give it time to do what it’s supposed to do and I promise that you won’t be disappointed. This is one of the best purchases that I have made so far and I would definitely recommend this washer to anyone who is looking to buy a new one! One more piece of advice: be sure you read the instruction manual prior to your first load so that you have a thorough understanding of how to get the best performance out of your machine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible/Terrible washer no agitator

    Posted
    tony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    OOPS.. My wife is mad at me.. Maytag - 4.3 Cu. Ft. 11-Cycle High-Efficiency Top-Loading Washer - WhiteMaytag - 7.0 Cu. Ft. 11-Cycle Electric Dryer - White I purchased this supposedly state of the art washer dryer combination despite my wifes insistence that the HE washer without an agitator was a piece of junk per her research. thinking that it can't be as bad as she said, I purchased this set. The dryer is fine, but the Washer was the worst piece of junk ever. (Door in Glass to observe) We followed the manual exactly and then even tried combinations from online reviews/feedback. Some of the clothes were never even touched by water during any cycle of wash/rinse. including "deep water wash,", Powerwash", Bulky,Sheets"!!! I don't care how Highly Efficient a detergent is, if parts of the clothes don't even get wet and the detergent doesn't touch them, how can they get clean.. Exactly...!! they don't get clean and they get a film of lint right up to the edge of where the water touched .. horrible, ridiculous, stupid design of washer.. Unfortunately this is a set so I had to return the washer and the dryer and go with another washer dryer with an Agitator to get the clothes into contact with water to get them clean. Best Buy has been wonderful in exchanging them and I don't fault them for this. My fault for not trusting my wifes judgement,,,, Again... DONT BUY A WASHER WITHOUT AN AGITATOR. !!!!!!!!

    No, I would not recommend this to a friend

    • Brand response

      MaytagTeam

      We thank you for your review, and are sorry to hear of the concerns you're having with your appliance. We'd like to follow up with you regarding your concerns. Please email us at Maytag_Reviews@Maytag.com with your name, phone number, address and model/serial number so we may do so. Please include a brief description of your concerns in your email. Thank you MaytagBrand

  • Rating: 1 out of 5 stars

    Just Doesn't Work

    Posted
    AtTheLaundrymat

    I bought this washer 1/18/16 when our old washer stopped working. I was really optimistic about it at first. I liked how it would sense the level of laundry in the washer and adjust the water level accordingly. I think in theory it's probably a really efficient washer. The problem is it just randomly stops working mid-cycle and won't do anything. Some loads go through fine, some it just hangs up and doesn't do anything. When this happens all we can do is unplug the washer for 1/2 hour or so, then plug it back it, run the spin and rinse cycle, and then start over. I tried scheduling a repair on the Maytag website and am not able to, just get a message that it can't be completed at this time. I'm really bummed out that I spent so much money on a washer and the only way I can get a load of laundry done is to go to the laundry mat. If you want a washer that doesn't use a lot of water, well, this is for you because it just doesn't work. If you want a washer that actually does its job, look elsewhere.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    I should have paid more attention to bad reviews

    Posted
    nisedc

    I am only giving a whole star because the washer does turn on and water flows in. Not ENOUGH water, but some. I totally agree with Jennifer's review; I have the exact same issues. Not enough water, sometimes even on the bulky-sheets level, laundry doesn't all get wet, THINGS DON'T GET CLEAN! I washed a small rug my dog had peed a tiny amount on. It still smelled at the end of the cycle. the salesperson really pushed this model, telling me my old washer, with its agitator, was outdated and no longer popular. Yeah, BUT IT CLEANED THE LAUNDRY. I hate this washer. I have to re-spin and drain frequently. I add the recommended amount of soap and see no suds whatsoever. If you go a tablespoon over, you have to re-rinse because there's too MANY suds. I have never been disappointed with a washer before. I don't ask much; I have always bought scratch-and-dent and/or floor models, I'm not snobby, I just want clean laundry. That isn't happeneing. I loathe this washer. I am telling everyone I know how awful it is. This is completely aside from the delivery experience, which was a nightmare. Never again.

    No, I would not recommend this to a friend

    • Brand response

      MaytagTeam

      nisedc, we thank you for your review. At Maytag, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. Thank you, Maytag® Social Care MaytagBrand

  • Rating: 1 out of 5 stars

    Maybe the third time out they will fix it.

    Posted
    HowellJerry

    Purchased 2/2015. IE code- they replaced the mother board. Second time IE code- My wife kept unplugging to reset the code so she could clean our clothes. When they came out to do the service they told us nothing was wrong with the machine.We saw the writing on the wall and purchased the extended warranty when they offered it in the mail. My wife was making do of the situation being that every time we call to set up a service we have to take off from work.It has gotten to the point where we are taking clothes to the laundry because she cannot complete a load without an error code. She just wants a machine that works and wants to outright buy another machine and abandon tis one. I want it fixed. I almost had a date but, they sent my info to the repair company that cannot do repairs if it is on the extended part of the warranty. Still waiting for a manager to return my call. You just can't make this stuff up. Let's see what happens from here.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality without the high price

    Posted
    mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old washer was dying so I had to buy a new one. I read review after review on a bunch of different washers. I went to every appliance store in the area and talked to the staff to get their take on them. I thought I was going to be stuck paying close to $1000 just to get a good quality washer. It seemed that if I wanted quality I had to pay for a bunch of features that I didn't want. I was actually at another appliance store when I first found this one. I talked to the salesman, and he couldn't stop raving about it, and even told me not to bother with the next model up (about $200 more) because the only real benefit was an even larger load capacity. I went home and started reading reviews, and was still impressed. I found that BB did have them, but it was not originally suggested to me when I was there prior. I went back to BB and talked with a different sales person who instantly suggested it to me. I will say that I am not sure how I feel about the glass lid for fear of it breaking, but that seams to be the standard in the mid to high range washers now. I am so glad that I found a quality washer that didn't break the bank.

    I would recommend this to a friend