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Customer reviews

Rating 4.4 out of 5 stars with 1483 reviews

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Expert reviews

Rating 3 out of 5 stars with 3 reviews

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86%would recommend to a friend
Page 1 Showing 1-20 of 1,483 reviews
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    I’ve only had my washer 6 weeks.

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    Posted .
    Owned for 1 month when reviewed.

    I’ve only had my washer 6 weeks. When I went to get my sheets out of the washer, my sheet was in the tub like the washer had eaten it. Obviously I’ve washed these same sheets in this machine multiple times. No problems until today. I managed to pull some of the sheet out gently. Couldn’t get it all. Put it back in turned on delicate cycle so it would only use a little water. I let it barely start to agitate. Paused the machine Opened it and pulled more sheet out. Did this twice until I got it completely out. I have no idea why this happened and of course it’s past the 30 days where you can exchange for another machine. I hope nothing like this happens again. Fortunately got the grease out of my sheet using Dawn dishwashing liquid. Never saw this coming.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great washer, but was a display or open box

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    Posted .
    Owned for 1 month when reviewed.

    IThe experience was less than perfect. I purchased the washer and dryer under challenging conditions. I was disappointed when it was not delivered as originally scheduled. When the washer was unloaded it was not in a box. In addition the washer does not match the dyer in style or size. That said, the washer is superb. Clothes are cleaned extremely well. I had a front load which is supposed to be better but this Maytag is in a class of its own.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer & dryer combo

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    Posted .

    Our washer quit working. We looked at Consumer Reports to know the best ones to focus towards while shopping. One of the limiting restrictions was the actual size of the combo of machines compared to the designated utility room size. We love them!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    High hopes deflated

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    Posted .

    For the first several months, I was very satisfied with this machine. But then, it decided to eat my favorite sheet. The sheet somehow got pulled into the crevice between the agitator section and the other part of the drum. I am extremely disappointed, as this machine seemed to have better reviews than a lot of others in the same price range. And even the salespeople seemed to prefer it, due to the addition of an agitator to the HE design.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed after 2 months

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    Posted .

    After using this washer for less than 2 months, I found a big puddle of water under it after completing a normal load. So, I'm not too impressed at this point, although before this happened, I've been pleased with the performance of the machine. The Geek Squad will be servicing my machine this week, so more to follow....hopefully all goes well and my machine makes a full recovery.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good, little noisy changing of settings

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    Posted .

    Like the wash machine, service and delivery great. Washer is noisy but washes good. Think the old wash machines are better made. Would refer to best buy, but not the product.

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Works for me.

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    Posted .
    Owned for 1 month when reviewed.

    Any time I'm in need or and its emergency Best Buy is always there for me I'm very happy with the store I'm very happy with every associate. Thank you, Greg D.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Lid problems

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    Posted .
    Owned for 8 months when reviewed.

    I loved this machine at first BUT a little over a year later we started having problems with the lid. Now the hinge disintegrated and broke completely off. According to repair man this is a common problem. I really thought Maytag products would be better than this. The whole lid will have to be replaced AND it’s not covered in warranty. Really disappointed.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Very disappointed

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    Posted .
    Owned for 2 weeks when reviewed.

    Auto sense doesn't work properly. It's dented too.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Beware!

    Posted .

    This machine worked great for 4 months, then the see-through plastic lid broke at the hinge. The lid will not lock, so the machine will not run. I filed a warranty claim and was told that lids are "cosmetic" and therefore not covered by the warranty! I tried to order a replacement lid, but they are out of stock, and apparently out of production. I can now junk this $800 machine and buy an LG. DO NOT buy a Maytag with a plastic lid!

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Cycle options, Ease of use, Quiet

    Rated 5 out of 5 stars

    5 STARS!...delay option for when we get "FREE" elc

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    Posted .
    Owned for 1 month when reviewed.

    We love it!!! Alot of bells & whistles!...really love the delay wash up to 12 hours....we get "Free" electricity from 8:00 PM to 6:00AM! What a deal! Very quiet operation!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality, Quiet

    Rated 4 out of 5 stars

    Good so far

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    Posted .

    I had this washer for about a month. It works well and is very quiet. I read some reviews that it make loud a banging noise. Mine did the same thing. It was not the washer it was hammer pipe. I installed hammer arrestors for $10.00 each it took care of the problem. It does get the clothes clean. Make sure you put them in right or you will wait a long time for the washer to level itself out. I uploaded a picture of the hammer arrestors.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning quality

    Rated 2 out of 5 stars

    Big capacity - agitator is useless

    Posted .

    When I first got the washer a few months ago, I was thrilled to have a very large washer with an agitator. Now, I feel like I should have bought a front loader. If I leave the settings to autosense the water level, it doesn't even put in enough water to fully wet my clothes. Even if it does wet me clothes, there isn't enough water to let the clothes move freely as the agitator tries to move them. Normally I hear a higher pitched whirring sound coming from the machine and when I investigate, the agitator is spinning rapidly in the middle of my clothes without moving any of them. It is literally rubbing holes in my clothes. If I choose the deep fill option, the washer fills up with plenty of water, but then the agitator stops moving quickly like it did before and now it moves so slowly that it still doesn't move the clothes around. There is no in between settings. If it let me manually choose the water level, that would be great, but it doesn't. I am not overloading the machine by any means. I am literally washing 2 pair of jeans, 4-5 t-shirts, a few pair of socks and a few pair of underwear. I feel like my clothes aren't getting clean at all. I'm very disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine! Satisfied Customer.

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    Posted .

    Our old washing machine finally died after almost 20 years. Looking at all these new machines was confusing. I read all the reviews on most of the machines and narrowed my options down to either the Maytag washer or LG. I also viewed videos online on youtube. I decided on the Maytag because I do think that the agitator makes the difference in having a more efficient machine and cleaner clothes. With a lot of the newer machines- because they are HE, the water doesn't fill the machine and that was a concern. This Maytag has a deep fill option which made it all the more attractive, since it serves my needs. We've had this machine for about two months now and it runs like a champ. It is quiet and cleans the clothes exceptionally well. I don't find a soap residue on our clothes, like other customers have stated in other reviews. That is a non-issue. We always use liquid detergent and liquid fabric softner. I put in the detergent and softner before I begin washing and the machine does the work without me having to continually check on it. It spins the clothes out extraordinarily well, so much so, that it takes less time for the clothes to dry. The machine does have a deep drum but even at 5 foot 3, I can still manage to reach in and get the clothes off the bottom. I am able to fit my king size comforter and it washes well and still has room left over. I really have nothing negative to say about this washer. After all the research and using it for a while, I have to say it is a great machine and worth the money we spent. I would highly recommend this washer.

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Cleaning quality, Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted .
    Owned for 1 month when reviewed.

    Love it, very easy to use. My close are clean, and I didn't have to check on how it was doing.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I Want My Old Maytag Back :-(

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    Posted .

    I am really disappointed with the changes to the washer/dryer industry in the past 20 years! My old Maytag washer lasted 22 years, which is unheard of by today's standards. Most are lucky if they last 10-12 years and are now made by only a couple companies since they've all been bought out (including Maytag). It took some time to get used to this new Maytag. It seriously takes me twice as long to wash my clothes vs. my old Maytag, but I hear all other brands are the same due to the energy efficient features. My old Maytag washed a regular-sized load in 25 minutes. Those days are GONE!! This new machine takes at least 60-90 minutes! I also have very little control over how this machine washes. It goes through a sensing cycle in the beginning and weighs the load to determine how much water to use, so you have no say in the matter. Once you push the start button, you just have to let it do its thing. And forget about pre-soaking a load!! In my prior Maytag, I used to soak my husband's socks by selecting the smallest load size and using hot water with a full load's detergent so it would be super concentrated. I'd then soak the socks for 30 minutes and would then change the setting to a larger load size so it would add more water so I could add the remainder of the laundry, and then wash the full load, which would then take 25 more minutes MAX!! Forget about pre-soaking with this new machine! If you leave it idle with water in it for more 10 minutes, it automatically drains all the water and detergent out. I now have to wash my husband's socks on the Power Wash setting plus the Deep Fill setting, and it seriously takes 90 minutes!! The socks come out just as clean, but overall it takes 30 minutes longer vs. my old machine. As I said, I just had to give up my old ways and get used to the new machine and the longer wash time as the clothes come out just as clean. My new Maytag dryer also takes 30 minutes longer than my old model. I've just chalked it up to all the energy efficient appliances on the market today. That may be acceptable in Europe, but come on...people in the U.S. want to have more time to do the things they enjoy...and for me, that is NOT doing laundry!!

    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Solid washer

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    Posted .
    Owned for 1 month when reviewed.

    Was a bit nervous about some of the new high efficiency washers and whether they would get the clothes clean. So far this washer has worked out very well. Clothes are clean and I am able to get more in a load than I used to be able to. I will say that I would not go crazy and just fill any space there is in the machine. Going above the agitator will result in clothes that do not get clean or wet. I find that when I take the time to place clothes in the machine in a reasonably balanced way there is no excess shaking or work by the machine to balance the load. Some have complained about noises the machine makes but that is just features they may not be familiar with that were not on previously owned machines. The machine runs as quietly or quieter than my old Kenmore washer. Only complaint I have is something you can not get around. The high efficiency aspect of the machine (as well as most other machines available today) is that the cycle takes longer. However that is somewhat offset by the fact that this machine does a much better job of extracting water from clothes so drying time is less compared to old machines.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Capacity, Cleaning quality

    Rated 5 out of 5 stars

    Large capacity and cleans great.

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    Posted .
    Owned for 1 month when reviewed.

    This washer works so much better than my previous one. It handles bedding and large loads easily and does a great job cleaning all items.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Pros mentioned:
    Cleaning quality

    Rated 1 out of 5 stars

    Product does a VERY poor job.

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    Posted .

    This washer does not perform as advertised. It does an extremely poor job of cleaning clothes on all settings. (I tried all.) The agitator in the washer is suppose to cycle clothes from the top to the bottom of the machine and then back to the top; however..., clothes that started on top stayed on top and were never cycled from top to bottom. My parents had a Maytag, (which has always been a good brand) and it clearly cycled clothes in the washer, thoroughly cleaning them. Not so with this washer. VERY DISAPPOINTING! After further in-depth review of other Maytag washer owners on-line, it appears that this is a common problem with the current line of Maytag top loading washers. You cannot always believe every product complaint on line, but in this case, they were very accurate.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer, great price and free delivery!

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    Posted .

    This is only our third time purchasing a washer in 42 years. Our first washer was a Maytag, as was our second, so there was no doubt our third macine would be a Maytag too. It was delivered on time and installed quickly. It washes well and is much quieter than our 20+ year old machine. We'll be saving on water and energy so it's a win-win situation. With its glass top you can check on the wash, if necessary, without opening the lid.

    I would recommend this to a friend
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