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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38677 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1478 Showing 29,541-29,560 of 38,676 reviews
  • Rated 5 out of 5 stars

    Office 365 is a quality product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 is the online version of Microsoft Office. It contains Word, Excel, Powerpoint, One Drive, Calendar and a few others. It updates as needed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Digital Download experience!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this produce in July and I’m still unable to use this product. I made a mistake of redeeming the product key using an account that I’m currently locked out of. I have called and spoken with a person in Geek Squad who forwarded me to a different department. Finally got someone in the software department who was suppose to cancel that product key and email me another. That was last Thursday and I haven’t received an email yet!!! Im so frustrated dealing with this. I called again on yesterday and I was transferred numerous times and on hold for over 30 minutes so I hung up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Office 365 is Great But....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don't have to purchase the in-store addition any longer because when you get your email from a company like Godaddy, you can get Office 365 with the subscription. That way, your email and office subscription are nestled in one package.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy needs to protect its customers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The account keeps getting hacked. Everytime. It would be nice to get the digital key at time of purchase. I did not want it in my email that was insisted by the sales person. If my email is hacked (has been hacked) then Best Buy just walked the hackers into my code now I can sign in. I keep getting messages that I need to refer to my IT Administrator. I DONT HAVE A IT ADMIN AT WORK OR SCHOOL!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product! Love the versatility.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office is not new to me, I have enjoyed the different versions over the years, but- I don’t like the “Subscription/Rental” program. It’s almost as bad as leasing a car. What happened to a “one-time” purchase?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for traveling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The firestick we bought is an excellent investment because you can take it anywhere and plug it in with WiFi and watch the great sports and movies or whatever your into with 4G clarities it’s awesome thank You Amazon

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems like this version is actually "improved."

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm transitioning from a desk top to a laptop and using a new version of Windows at the same time. My overall impression of Windows is extremely positive. Plus - I can call the Geek Squad if I run into trouble.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excel is tough with a touch screen. Need lots of practice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a okay laptop for beginners. I would recommend a different laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Always have up to date MS Office

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with Office 365 in lieu of standard MSO because it was on sale. Basically its the same cost as standard MSO if you look at it in terms of 4 year cost. after 4 years your standard MSO is dated while Office 365 is always on the latest release.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    never used. sales clerk said i would need it and i didnt and was unable to return so i was just out the money.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    If you are a student then you need Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Office 365 Personal, 1-year subscription is a must. Not only am I a student but I am planning a wedding, a pageant for a nursing home, and a mom. I am able to do so many things using all the different Office features. I recommend having Office 365!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Barely use it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Mac and it is totally different from PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing for all levels of office users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The office 365 has some of the best included templates for resume, reports, presentation material and organizers that I have seen.. I would recommend this product and it’s subscription to anyone who seeks professionalism and quality work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about Microsoft office. I've been using it for over 25 years and it's WAY easier to use than Mac products. I'd recommend it to everyone to use and this subscription card makes things easy and convenient.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Subscription

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like the idea of putting everything in a cloud.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, Office 365 allows you to store items in the cloud or on your PC. It can be used online as well as offline because it installed on your PC just like Office. For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/. We hope this was helpful to you. Microsoft

  • Rated 5 out of 5 stars

    New Features!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new office program has some New Features that are well worthwhile, such as the constant automatic "Save" feature in MS Word. There is no "Learning Curve" to operate the new version of Word if you already use Word.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your review with us. It makes us happy to hear that you are enjoying Office 365 Personal. If you need anything don't hesitate to reach out to our Customer Support Team for personal assistance: https://aka.ms/AA4jrpj.

      Best,

      Nelson
      Office Customer Care

      Empower others to achieve more and share your Office experience in a review. Microsoft

  • Rated 5 out of 5 stars

    Laptop necessity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft Office is an absolute necessity for your new laptop; it’s way more complicated then the older versions of you’re a “tech-nerd” like me. I consider it a must have for professional letters & correspondence!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Forced Subscription to Microsoft 365

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This download is not a good deal. It forces you to subscribe to the software, knowing that you have created documents with the apps. So, it locks you in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When something is not broken why oh why does Microsoft have to mess it up???? Windows 8 was a bust and this fix is just that - a fix. Confusing to install and whatever you do, do not make a mistake, because it cannot be fixed by Best Buy, you have to deal with Microsoft.

    No, I would not recommend this to a friend
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