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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38689 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1480 Showing 29,581-29,600 of 38,688 reviews
  • Rated 1 out of 5 stars

    Feels like I'm paying for nothing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't really use this much. In two years I've used it about 4 days. This should come with windows. Feels like a scam

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I am pleased with the product by and large, getting used to some of the new Windows features in this version of 10 is a bit tiresome. The laptop has a large screen so if you are going to put it in a briefcase take you measurements.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Better using now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to start, now find little use to continue.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Josie, For free tips, tutorials and assistance on using and finding applications on Office 365, please visit: https://support.office.com/. We apologize for the frustration this has caused and this hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Office 365

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to attach files to email as well downloads

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/. We hope this was helpful to you. Microsoft

  • Rated 5 out of 5 stars

    It's a keeper!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was debating buying the online renewal one vs the one time price. Glad I got the renewal one- it keeps updating with the latest new things, which I really love!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn't have the code

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I took the computer in to get repaired I didn't have the code on the card, only the sleeve for the card and was told I had to have the card. I still can't find the card but fortunately it was still in the system when it needed to be reloaded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Required for Outlook and Excel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace old email software that is no longer supported and was failing. Future work requires use of Excel for high volume data management. I do not use Word except to interact with others who require it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    office package

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is not a problem bringing up each platform. I was pleased I was able to access important documents and connect during Cov19 employment records with ease.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Package, but Had Trouble Accessing It.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while for me to get the software up and running, and I'm still not sure that I did successfully since I just got a warning that my trial period is about to expire. I shouldn't have that problem, since my laptop purchase included one year free.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same old same old.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No real change, just more expensive in the long run.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello NavyDO, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/. We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    complicated in setting up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    complicated & question whether I got it set up okay

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello 65pl, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/. We hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    It's ok. Nothing great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer to download office instead of using it online.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Advanced software.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having use of the various products is transformative. The variety of software is helpful to enable productivity. I use Word mostly, then Excel, Outlook email, PowerPoint and will try OneNote and OneDrive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always have the latest and greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to go with this option instead of the one time installation because as we know technology changes so fast. This allows me to have the latest version of Office automatic with software downloads. I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 1 out of 5 stars

    Tell me why...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes this product does everything its suppose to, but tell me why its only one year subscription? Why do i have to pay $60 every year to update it? Thats crazy!!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for daily use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Word and Excel for a variety of things over the years for both personal and professional jobs. Microsoft 365 is a must for my new laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Laptop camera issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop works perfectly fine. But the camera does not which was given my daughter issues as she is staying home from school. She needed it for zoom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and no issues opening my transferred files. Haven't fully explored my options yet but the basics are all easy to access.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful for office & schoolwork

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a free 3 month trial with a PC purchase. Has everything you need to work from home or do online schoolwork. Set up for auto renewal to continue use after trial subscription runs out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have for a reasonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it, in this day and age, why would you spend extra $$ on getting a permanent copy of software that we all know is going to be continually upgraded in the future? It just makes sense to buy it this way. Also, the tutorials that come with it are very helpful

    No, I would not recommend this to a friend
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