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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38689 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1831 Showing 36,601-36,620 of 38,688 reviews
  • Rated 3 out of 5 stars

    Crash course required!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no idea how to use this product! I think it is going to be a wonderful product if I just had a crash course on how to use it!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Windows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was suprised to learn I didn't get the latest version? I trusted the rep to give me the one that was the current version. I got windows from last version? Curious to why; Thanks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skip it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and have uploaded it to my computer 4 times and it still doesn't register as being on my computer. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello there,
      Please contact Microsoft directly so we can assist you with your installation and setup of Office 365 at: https://support.office.com/ At this site you can even request a call from us to assist you.
      We apologize for any frustration this has cause and hope this was helpful to you. Microsoft

  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did have issues installing it. I was directed to call a 855 number that rang to a 3rd party service provider in India. Had to try multiple times for it to load.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not thrilled with it. It seems like they removed a lot of the intuitive features so it can be confusing, but maybe it’s my age

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Microsoft office 365 not for Mac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely lost in the installation on my Mac for the microsoft office 365

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    User

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outrageous price.Iwount buy agane or tell some one to buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy sucks

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it stay away from best buy Not worth it stay away from best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are spending that much for a computer a year free subscription should be accustomed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You canceled my order

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You canceled my order & then held my money for days. The software people have e-mailed me daily about loading the software.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It's OK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For coming with the product is fine, but for keeping it afterwards is not ideal. There are just better or equal products out there for free.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unhappy Customer who pays a lot for tech support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible support to get a recovery code on hold 5 hours. I was passed around and no help run don't walk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I don't need this product! But I can't return it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't need this product! I accidentally purchased it! Best Buy told me that it can't be returned and it is not refundable!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very difficult to use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could never get this to work at all, I was unable to get in touch with Microsoft. I deserve a refund

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Really sucks

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really sucks. Word disappears from my computer every other use in spite of geek squad fixing it at least three times.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    double check your orders

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They added this service to my purchase and I didn't catch it. Hope the same doesn't happen to you. No need for it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subscription

    Rated 2 out of 5 stars

    Not crazy about it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a expensive program considering you have to buy/renew yearly. Why can they just sell you the program like the previous versions.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Micro

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was ok. Bought it because I lost my lifetime one. Then lost this one and not sure I was ever able to use it. Ooh well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software performs as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software is necessary in my day to day work. It worked better than previous versions performed. However it is to early to say how it will perform in the long run.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello Sansui, For free tips and tutorials on using and finding applications on Office 365, please visit: https://support.office.com/ . We hope this was helpful to you. Microsoft

  • Rated 2 out of 5 stars

    Office review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I was buying office for my desktop. Turns out my documents are held on their server not mine. So they charge you every year and I have no choice but to repay them every year for something I purchased. Next they will figure out how to sell you a computer AND charge you every year to use it.

    No, I would not recommend this to a friend
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