Customer Ratings & Reviews

As stated previously, I think the transition from Office 2010 to Office 2016/365 is annoying and difficult. That being said, if you need to move to Windows 10/Office 365, you may have to just bite the bullet and deal with the inconveniences that mobile-friends features impose on those of us who mainly use the desktop. Also, if you are on multiple OSes, like I am - you may want to go with the Home & Business version versus this which only allows you to put it on one device.

HORRIBLE CUSTOMER SERVICE! I WAS ON HOLD FOR 31 MIN THEN GO DISCONNECTED. GOT BACK AFTER 12 MIN. THEN NEXT CUSTOMER REP HAS NO IDEA & THOSE NOTES ARE MYSTERIOUSLY NOT ENTERED. ASKED TO SPEAK TO MANAGER SAID NONE IS AVAILABLE & PUT ME ON HOLD THAT WENT NO WHERE. I THEN CALLED BACK 3RD TIME & AM WAITING 12MIN FOR A CALL ABCK TO CANCLE MY RENEW SUBSCRIPTION THAT WAS CANCELED

The Bestbuy employee who gave me this product as part of my laptop purchase failed to inform me that the subscription started immediately after purchase... I received email reminders and was quite confused until I called and sort of got a clearer explanation. Honestly, I rather just purchase the software from Microsoft so that I can use it for multiple devices and have more tangible access to my product. I have still not activated it yet because it was glitchy.

I was unable to successfully install this into my computer. I brought it to the geek squad who was also and successful. And while I received an email saying that I had insurance on the product, the geek squad representative informed me that I would have to pay if I wanted to leave my laptop there for installation of the product that already purchased. At this point I still haven't installed the product and it was a waste of almost $80. Very disappointing.

This word processing program is not what I thought I was going to get. The spacing is set at 1.5 spaces per line with no way to change it. It also doesn't have 5 spaces for paragraphs. When I tried to tab I got all my lines indented with numbers! Not what I wanted. When I asked about this, I was told there was no way to change it and as far as the lines go...they said when it prints out it would be close enough to single space. This is a VERY hard program to work.

battery discharges wayyyy too quickly...i exchanged the first one i received but found the second one is also quick to disharge

The OneDrive files are usually grossly out of date, even when I manually copy them to OneDrive. I have to manually store my files on my PC and recover the latest version from my PC to retrieve the latest update. Furthermore, it does not remember where I stored the files on my PC. I have to go from documents to the appropriate directory and then to the subdirectory to store and to retrieve them

Have spent over 20 hours with Microsoft support to date. I have been busy with work travel and not made more time to call Microsoft, again, to get this working. I will try one more time this weekend and if this fails I am done. Me, my wife and 5 children will need to painfully migrate over to Apple, which I truly do not want to do.

Had problems with uploading the program. Used a lot of cards. Microsoft said our subscription expired. The store said it was still good.

I can't believe that now you have to pay a yearly fee to use this product. It's hard for me to recommend for someone else to pay a yearly fee.

It’s annoying that Microsoft now charges a yearly subscription for this software but I can’t work without it.

This is like leasing a program for only a year and then I have to pay again! I don't recommend this for anyone

I guess it is ok, I just do not have the time right now to figure it out, and liked the older office better, and when you only had to buy it once.

I was able to download the software once I contacted the store and received vendor number. I did not receive email; I had to call for assistance.

Thought this was software for computer. Was disappointed that it was a subscription. Wound up returning.

Switch to a Mac-Pro so didn’t bring it with the new computer. Yearly subscriptions are not something I like, feels like blackmail.

I had a great experience purchasing Microsoft 365 Personal from Best Buy. The process was very straightforward—delivery was instant and activation was quick and hassle-free. Everything was in one place, which made it really easy to get started without any confusion. The subscription includes all the essential apps I use regularly like Word, Excel, and PowerPoint, and they work smoothly across my laptop and phone. Overall, this is a convenient and reliable option if you’re looking for an all-in-one productivity solution. Buying it through Best Buy made the experience even better with a simple purchase and fast setup. Definitely recommend.

Just wanted excel for laptop, but the steps to load, install and register were too much. MS needs to make it much easier

It's MS Office. It's free. Auto renews at current rate which isn't always the best rate.

Apparently this has “Lapsed” whatever that means. It is June and the subscription is supposed to expire in July 12, 2021 AND it supposed to be renewable, but they have already expired my subscription a month before the year subscription is supposed to be expired. Not sure what happened and probably will never know at this point.