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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38691 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the 365 Personal subscription favorably for its ease of use, overall performance, and compatibility. Many appreciate the straightforward installation process and the included features and software. However, some customers express concern over the subscription duration and the absence of Outlook.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1892 Showing 37,821-37,840 of 38,690 reviews
  • Rated 1 out of 5 stars

    Didn't need...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad told me Office was free through college. I wish the salesman would've let that tidbit known, since we told him we were purchasing it for college...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful programming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful system and good programming for the laptop

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return because it was not activated. They gave me another one. I ordered online because I didn’t want to travel and I had to travel to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DISSATISFIED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I NEVER ORDERED THIS. THIS SOFTWARE WAS INCLUDED WITH MY LAPTOP. CHARGED 69.99 FOR UNREFUNDABLE DIGITAL DOWNLOAD THAT I ALREADY OWN AND DID NOT PURCHASE KNOWINGLY.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont get it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was convinced by store rep to buy it. Have not even installed it and my subscription is almost done. waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The photo program sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 7 had a much better program for editing photos. It was easy and very efficient. The windows 10 program doesn't allow the same options for editing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Office 360 sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This whole suite is unnecessarily difficult. Not easy to get answers. I'm switching to apple and will probably never shop at best buy since your advice was awful.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and ended up not installing, missed the 14days of return. Best Buy did not want to accept return, still sealed sitting at the house.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the review. Sorry to hear about the troubles. We're not sure if you were having an issue installing the product or if you decided you didn't need it in the end. If it was the latter, have you tried contacting Best Buy support yet? They might have some other steps you can run through to return it.

      If you're having an issue actually installing the product, try the suggestions here: https://support.office.com/en-us/article/Troubleshoot-installing-Office-365-Office-2016-and-Office-2013-35ff2def-e0b2-4dac-9784-4cf212c1f6c2. That can help you step through some common roadblocks in the process and get it installed on your machine. Hope that helps!

      Regards,
      Jonny
      Office Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    omnibook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    gets the job done, easy to setup and a pleasure to use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible with Chromebook

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really hopeful that Chromebook and Office 365 would work, it just doesn't. Wish I would have gone another route.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to down load the product took me to another location trying to sell another product / service I could not get to the screen I needef

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Bill,

      We're sorry to hear you dealt with such a frustrating experience. We want to help you get set up and on your way to achieving more! So, contact our Customer Support Team whenever you're ready: https://support.microsoft.com/en-us/contactus/

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 5 out of 5 stars

    Easy to use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This software makes managing my work and finances easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its working well, excellent item. I really love to work this item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable but loses points for value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's Microsoft office and I'd be happy to give it five stars if you didn't have to purchase this every year. I prefer the old fashioned apps on my computer as opposed to Microsoft charging you extra on an annual basis for that.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just buy a Mac and use Mac office software

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft 365 has been the industry standard for office software, so it's really more out of necessity than actually wanting to use it. Other software options are much better; however, the conversion and compatibility are not always the greatest when sending documents to organizations that exclusively utilize MS Office. That being said, Apple's suite is by far superior in finished product. The downfall comes in formatting issues in conversion to MSO files, and worse if you are utilizing KeyNote to build a presentation, you really need to use a Mac to fully benefit. I'll explain very briefly, MSO simply cannot handle the graphics and that Mac uses on it's enhanced presentation templates. So, the presentation will come out static and compressed down when moved to MSO, which is a bummer when you are super excited about the amazing presentation you just built. Numbers , on Mac, is also far better in user experience. I do understand that there somewhere around ~160 less functions than Excel; however, you do have to realize that Excel was created in 1987 (to be used on Mac's) and they never delete features as obsolete as they may be. That being said, Numbers is built for the user and natural experience as if you are working with a something pliable in your hands, vs., just numbers and formulas. I simple example is when doing large financial modeling, as I do, I can refer to a data set by name in my equations, if I wish, rather than relying on cell coordinates. This simplifies the workability in that anyone can easily follow your formulas without having to trace them back like it's a forensic project of orienteering on a screen. Also, it goes without saying, the product looks cleaner more visually enhanced than Excel is capable of, lending it a better option for presentation. That being said, if you are working with a dataset of every person in a large city with 70Billion cells of data (real number based on max lines and columns), and need a statistical analysis of how dropping a single drop of purple food dye in a lake will impact every individual in said city, then Excel is your friend. Finally, Pages. Pages is MUCH better for visual appeal, handling of graphics, workability and simplification. In grad school, I used 5 different writing standards for my 3 masters and PhD, and found that Pages was much easier in formating than MS Word. There really isn't much more to say. Overall, as the Mac family adage always goes, "it just works", is very apropos when juxtaposing the Mac version of office software, with MS Office. So, after this long review, if nobody is twisting your arm and holding you at a cliff's edge to buy MS 365, I wouldn't do it if you have a Mac. If you are on a PC, well, you're SOL.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    didn't work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was not activated. Called and spoke with microsoft and they could not get it to work. Best Buy wouldn't refund my money

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for letting us know how your Office experience has been going. We care about your business and we want to ensure you're satisfied with your purchase. To try and rectify this situation, please contact our Customer Support Team at the provided link and let them know what all you've done to try and resolve this situation: https://support.microsoft.com/en-us/contactus/

      We hope that helps.

      Sincerely,
      Jo
      Office Customer Care Microsoft

  • Rated 1 out of 5 stars

    Unimpressive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why I bothered to buy this. I'm sure I should have been able to find passable alternatives to these programs without spending the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Upgrade is too advanced for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep all our household finances on excel and have been able to filter the various categories, however with this new version I am completely lost.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to return with computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy until you see if you like computer. They will not refund your money nor give you store credit.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Add on to purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and easy to install. Price was very good to.

    I would recommend this to a friend
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